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Team Lead : B2B Collection : Nagpur : Apply Now

3 - 7 years

5 - 9 Lacs

Nagpur

Posted:2 months ago| Platform: Naukri logo

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Skills Required

B2B Collection Accounts Receivable Team Lead Collection WNS Team Management Target Achievement Genpact Debt Collection Accenture Process Improvement HCL Quality Check Tech Mahindra EXL Collections Process Capgemini Cash Applications Client Relationship Deloitte OTC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi We are Hiring for ITES Company for B2B Collection Lead Role . Job Description : Overall 7 plus years experience with minimum 1 years in B2B Collections team Handling experience mandate. Oversight on the team and ensuring daily BAU Review and resolve issues. Quality and feedback for team members for driving performance. Process Improvement and increasing efficiency. Communication with internal and external stakeholders Manage a team of collections agents, providing guidance, support, and training as needed. Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates. Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements. Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions. Managing client Relationship by creating win-win scenarios and add value through process improvement. Skills: Strong knowledge of collections practices & regulations. Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts. Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines. Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges. Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Nagpur Search : Job Code # 302

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