Team Lead - Admissions

1. Team Leadership & Management

• Supervise Team Members: Manage a team of Admission Advisors, ensuring they meet and exceed performance goals (e.g., call quotas, application completions).
• Mentoring & Coaching: Provide ongoing training, support, and development opportunities for the team to improve their performance and customer service.
• Team Performance Monitoring: Conduct regular performance reviews, providing feedback and recommending improvement strategies.
• Daily/Weekly Meetings: Lead team meetings to review goals, progress, challenges, and share best practices.

2. Student Interaction Oversight

• Guidance for Students: Ensure advisors are guiding prospective students effectively through the application and enrollment process.

3. Data Tracking & Reporting

• Monitor KPIs: Track and analyze team performance metrics such as call volume, conversion rates, and enrollment numbers.
• Prepare Reports: Generate regular performance reports for management, identifying areas for improvement or trends in student interactions.

4. Quality Control

• Maintain High Standards: Ensure all communication and student interactions meet the company’s quality standards.
• Ensure Compliance: Review student applications, ensuring accuracy and adherence to program eligibility criteria.

Qualifications

• Experience: Minimum 3 years of experience in student admissions, sales, or customer service, with at least 1 year in a supervisory role.
• Education: Bachelor’s degree in Business, Education, or a related field (or equivalent work experience).
• Leadership Skills: Proven ability to lead, motivate, and develop a team to achieve goals and improve performance.
• Communication Skills: Strong verbal and written communication skills with the ability to engage effectively with students and team members.
• Problem-Solving: Excellent conflict resolution and problem-solving skills, with the ability to think on your feet.
• Tech-Savvy: Comfortable using CRM software, MS Office, and other relevant tools for managing student data and performance tracking.
• Time Management: Ability to prioritize and manage multiple tasks and deadlines effectively.

Preferred Skills

• Experience in higher education or training programs.
• Familiarity with CRM systems.
• Strong customer service orientation with a focus on student experience.

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person