Team Lead - Accounts Receivable

Team Leader -Accounts Receivable

We are seeking an experienced Team Lead to oversee daily collection operations for lease rent and Fees, Expenses, Rent, and other charges within our commercial real estate portfolio. This role reports to the Assistant Manager and manages Team Leaders while working closely with Subject Matter Experts (SMEs) to ensure optimal collection AR performance and SLA compliance

What this job involves:

• • Team Management Leadership, ability to lead and mentor a team of 10-12 collection specialists and SMEs

  • Should have good understanding on updating live dashboards tracking DSO, collection efficiency, and aging buckets

  • Oversee dispute resolution and complex collection scenarios

  • Understand and should have hands on experience tiered approval workflows based on customer risk profiles

  • Monitor and drive the team to capture accurate MIS and report to management as required

  • Undertake monthly performance reviews and continuously strive to upskill the team from an industry, domain, and soft skills perspective

• Lead team to achieve monthly collection targets and oversee utilization of team, working across collection platforms

• Ensure team proficiency in communication tools (Outlook) and reporting systems

• Document daily operational challenges and system limitations, submit monthly enhancement requests to CI Digital teams with business case justification, and coordinate implementation of approved system improvements

• Maintain and update collection SOPs monthly based on process changes, ensure team adherence through weekly checklist reviews, and establish clear escalation criteria with defined handoff timelines between collection stages

• Should have experience of conducting root cause analysis for collection issues occurring >3 times monthly, implement corrective actions within 5 business days, and track resolution effectiveness through reduced recurrence rates

• Prepare and maintain audit-ready documentation for all collection activities, coordinate with auditors during quarterly reviews, respond to audit queries within 24 hours, and ensure zero collection-related audit findings

• • • Conduct quality audits of collection activities and documentation

  • Conduct daily huddles and weekly team meetings to review performance metrics

  • Provide coaching, training, and performance feedback to team members

  • Manage workload distribution and resource allocation across the team

  • Handle escalations from team members and complex tenant issues

  • Track and report team performance metrics using established dashboards

  • Drive monthly one-on-one performance coaching sessions with each team member, identify specific skill gaps, and implement targeted development plans

  • • • Maintain 100% compliance with collection procedures through daily activity monitoring, weekly policy adherence audits, and immediate corrective action implementation for any regulatory or lease term violations

  • Drive monthly one-on-one performance coaching sessions with each team member, identify specific skill gaps, and implement targeted development plans

  • Sound like you

    Our successful Leaders

  • • • Engage and communicate clearly, confidently, and in a concise manner with internal and external stakeholders and see things from their perspective with solution-oriented approach

      • Driven to succeed and love achieving challenging goals

      • Bring a structured and organized approach to everything they do.

      • Communicate and collaborate to achieve success

      • Thrive under pressure and deal effectively with tight deadlines and high expectations

      • Keeps a client process centric approach

      • Operational and accounting acumen

  • To apply you need to be:

  • • • Accounting Background (B. Com/M. Com/MBA Finance)

      • Prior experience of 6-8 years with minimum Team Handling experience of 3 Years

      • Ability to handle 10-12 team members

      • Strong accounting knowledge, people management, communications, and interpersonal skills, and a keen learner

      • Excellent working knowledge of MS Office tools, including Excel skills, e.g. Pivots, complex formulas, etc.

      • Excellent written and verbal communication skills and have ability to develop and manage stakeholder relationships (internal and external) remotely

      • Must be able to work under pressure and prioritize work assigned and work to adhere to tight deadlines

      • An approachable personality and adept at managing and developing capability of team and act with integrity

      • Knowledge of Real Estate Accounting and PMS (Property Management System) will be an added advantage

  • What we can do for you:

    At JLL, our purpose is to shape the future of real estate for a better world.

    We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

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