Team Lead - Academics

• Plan and coordinate monthly CPD (Continuing Professional Development) programs with faculty and leadership. Ensuring accurate data handling.
• Manage end-to-end student onboarding process across the course programs, follow up on incomplete or frozen student cases, and facilitate re-engagement and batch rejoining.
• Handle batch creation, extension requests, and batch imports on platforms like Class plus and Trainer Central.
• Ensure timely setup of class schedules and update of academic calendars for all regional programs.
• Coordinate and manage Google Meet session links for trainers and host sessions as needed.
• Upload session recordings on Trainer Central or alternate platforms by the next working day.
• Maintain updated schedules on Trainer Central for KSA, UAE, and ATOA batches.
• Upload legal, industrial, and SAP pre-recorded sessions on a batch-wise basis.
• Coordinate expert sessions, host webinars, and ensure session links and recordings are shared accordingly.
• Support internal evaluation workflows by tracking and submitting assessment files.
• Supervise and guide junior team members, ensuring tasks are completed efficiently and within deadlines.
• Monitor task distribution, performance tracking, and day-to-day workflow within the academic operations team.
• Conduct regular check-ins with team members and provide support in resolving issues or delays.
• Provide training and onboarding support for new team members.
• Ensure adherence to organizational standards and protocols across all academic operations tasks.
• Experience using CRM software for student or lead management (e.g., Zoho CRM, Salesforce, etc.)
• Handle backup class setups in case of platform failure, ensuring minimal disruption to academic delivery.
• Liaise with the Academic Head and academic teams to assist with department-wise operational data corrections.

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Cell phone reimbursement

Expected Start Date: 01/09/2025