5304 Team Handling Jobs - Page 22

Department: Channel Sales Product Division: Modular Switches Experience Required: 2-15 years Responsibilities: Increasing the primary & secondary sales Marketing Strategy Focusing on dealer network management Dealers and Retailers relationship management For PIC (Product In-Charge): Team handling experience is required.

Department: Channel Sales Product Division: Modular Switches Experience Required: 2-15 years Responsibilities: Increasing the primary & secondary sales Marketing Strategy Focusing on dealer network management Dealers and Retailers relationship management For PIC (Product In-Charge): Team handling experience is required.

Role & responsibilities Impact on the Business Process transactions and produce deliverables that ensure the realisation of pre-determined delivery timeline: Perform the Investment Operations activities effectively and efficiently with support provided to all MSS offices Assist with line manager to maximise system usage and when gaps are identified, drive procedural and system changes Able to work under pressure and within set time frames Accountable for own day-to-day performance and meeting tight deadlines. Perform securities processing functions in a timely and accurate manner Perform trade matching, coordinate booking and exception checking Identify and resolve trade discrepancies with brokers/clients Engage with brokers and custodians to resolve issues around unmatched, failing or failed trades Assist with line manager in reducing the number of trades that require amendment by our client traders or rejection to the Brokers Delivery transformation activities to SSOs . Perform securities processing functions accurately within agreed timescales & in accordance with procedures & controls Prioritise competing demands & deadlines effectively making full use of all available resources Document business requirements & procedures Assist with line manager to ensure seamless new clients take on Ensure all securities settlement instructions are matched by the custodian with the broker and support amendments to cancellations and rebooking trades To monitor the settlement status through receiving the Pre and Post settlement report from custodians; perform investigation whenever necessary Adhere to compliance standards and Group Policies/Procedures and apply Anti-Money laundering and KYC criteria to work processes Ensure prompt resolution of all reconciliation items, providing clear, concise & relevant documentation to support outstanding items. Ensure prompt investigation and resolution of unmatched trades and pending mismatches Ensure timely & accurate processing of collateral margin calls Escalation of disputes in line with client SLA Ensure successful delivery of Transformation projects Customers / Stakeholders Provide expert advice, guidance, query handling to meet client needs and expectations Maintain effective inter-departmental and external communication Maintain on-going good working relationship with clients, prime brokers and clearing brokers Communicate actions to the relevant parties (e.g. Client Dealer Support, Vendors, Brokers and Custodians etc.) Communicate with SSO management and staff Ensure the realization of client service agreement. Maintain zero rate of complaint and error Appropriate use of communication channels and oral & written communication is clear, concise & relevant Make good judgement calls on the appropriateness of action to resolve servicing problems & complaints Provide feedback to line manager on broker and custodian performance Provide feedback to SSOs in respect of Transformation Activities Leadership & Teamwork Establish good internal working relationship and identify individual training needs Take ownership of tasks/issues and ensure these are all followed through to completion. Provide cover for other team members in their absence, be available as first level of escalation and support for queries from internal departments and external contacts Prioritize and set own work deadlines Conduct training to new joiners coupled with on the job coaching and assess individuals training priorities Co-operate to deliver an effective and efficient task allocation within the team Escalate any issues to line manager Operational Effectiveness & Control Run the operation in adherence to internal procedures, key controls and risk prevention measures Ensure that the current procedures and checklists comply with the requirements of Audit, FIM, external regulators and Operations Risk and Control. Adhere to predefined procedures and compliance requirements in daily operation Re-assess continually the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructures and the impact of new technology Avoid business risks arising from errors/omissions when placing trades Timely reporting/escalation of risks/issues to relevant parties with appropriate remedial action No dispensations of FIM/compliance requirements Preferred candidate profile

IMMEDIATE JOINING Main Tasks/duties and responsibilities Responsibility to staff and direct the team : Assist with the responsibility for the customer services development, performance and Maintenance within the organisation Meet your targets and those of the team as a whole Efficient running of the team Contribute to training and development of the team Achieve maximum profitability and growth in accordance with organisation plans

We are looking for a highly skilled and experienced Store Customer Experience & Engagement Executive to join our team at Titan Company Ltd. The ideal candidate will have 6-9 years of experience in customer experience and engagement, with a strong background in retail. Roles and Responsibility Develop and implement effective customer experience strategies to enhance store operations. Collaborate with cross-functional teams to ensure seamless execution of customer initiatives. Analyze customer feedback and market trends to identify areas for improvement. Design and deliver training programs to educate staff on customer service best practices. Foster strong relationships with customers through excellent communication and problem-solving skills. Monitor and report on key performance indicators related to customer satisfaction and loyalty. Job Requirements Proven experience in customer experience and engagement, preferably in the retail industry. Strong understanding of customer needs and preferences, with the ability to apply this knowledge in a fast-paced environment. Excellent communication, interpersonal, and problem-solving skills. Ability to work collaboratively with diverse stakeholders, including customers, colleagues, and management. Strong analytical and project management skills, with attention to detail and the ability to meet deadlines. Familiarity with CRM software and technology solutions is an asset.

Key Responsibilities. Work on being familiar with the underwriting criteria of our partner banks, which include SBI, BOB, ICICI, Axis Bank, HDFC, etc. Screen the education loan applications, advise students on the documentation, and coordinate with bank staff for smooth processing of the education loan. Work on solving student's queries. Manage the process from eligibility to the sanctioning of the loan. About CompanyWeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are looking for a skilled Subject Matter Expert (SME) in Mathematics for K10 Level to develop high-quality content and learning materials. This is a remote, flexible opportunity where you can work on cutting-edge AI projects, applying your domain knowledge to refine AIs understanding and performance. Key Responsibilities:. Annotate and review AI-generated math content aligned with K10 curriculum standards. Design prompts and training tasks that reflect real-world math problems and learning scenarios. Ensure accuracy and clarity in explanations of mathematical concepts. Provide feedback to enhance the AIs instructional quality and alignment with educational guidelines. Collaborate with AI teams to simulate effective teaching strategies and improve the models reasoning and response quality. Required Qualifications:. Bachelors or Masters degree in Mathematics, Education, or a related field. In-depth knowledge of K10 Maths curriculum and teaching methodologies. Ability to break down complex mathematical concepts into easily understandable lessons. Familiarity with online teaching tools and platforms is a plus. Why join us. Competitive hourly payupto ‚1500 per hour. Fully remote and flexible work schedule. Opportunity to contribute to the advancement of AI technology. NOTEPay will vary by project and typically is up to ‚1500 per hour. If you work an average of 3 hours every day, you could earn up to ‚90,000 per month once you clear our screening process. .

Required Candidate Profile- -Good Communication -Leadership -Team Handling -Inter-Personal Skills -Decision Making -Positive Attitude -Creative -Good Etiquites -Well Groomed Age 18-27 Freshers can apply Immediate joiner Responsibilities: Client Relationship Management: Establish and maintain positive relationships with clients through regular communication and exceptional service. Client Support: Address client inquiries and concerns promptly and professionally, ensuring a high level of client satisfaction. Coordination: Coordinate with internal teams to ensure seamless delivery of services to clients. Client Onboarding: Assist in the onboarding process of new clients, ensuring they are well-informed about our services and processes. Feedback Collection: Gather feedback from clients to identify areas for improvement and relay this information to relevant departments. Location - Dombivli,Panvel, Mumbai all areas, Mumbai Suburbs, Kalyan.

We train and develop freshers at different level of BUSINESS giving them an exposure in marketing,management, team handling, client servicing, training & Development, Accounts and Finance. Job Role- * Working for business management and development profile for clients. * Training and developing people in business management and development * Managing clients and providing the best services * Doing B2B campaigns for business management and development * Organizing events, seminars and workshop at corporate level * Maintaining relationship with HNI Clients and customers * Handling a team of 20-25 associate Required Candidate profile *Graduates & post Graduates who aspires to build themselves as leaders in the industry *Dynamic & Hardworking *Ambitious & Positive Thinker * Freshers can Apply * Post Graduate/Graduate Freshers Location-Thane,Mumbai,Navi Mumbai,Mumbai All Areas, Kalyan/Dombivli

Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. Based in Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact. We are looking for a skilled Subject Matter Expert (SME) who will provide in-depth knowledge and insights for creating high-quality educational content. If you have a strong background in a specific subject and enjoy sharing your expertise, this position will allow you to make a significant impact in education. Key Responsibilities:. Provide expert insights and review educational content. Develop training materials and study resources. Support course development and examination strategies. Answer technical queries and provide in-depth explanations. Required Traits:. Strong attention to detail. Ability to carefully follow instructions. Excellent proficiency in English. Why Join Us. Competitive pay (Up to ‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. .

We are seeking an experienced and dynamic Branch Manager to lead our sales team. The ideal candidate will be responsible for driving sales growth, developing strategies to expand market share, and ensuring the achievement of revenue targets within the designated region. This role requires strong leadership skills, a strategic mindset, and a proven track record in sales management Experience Range: 3 - 6 years Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables. Accurately forecasts weekly, monthly, quarterly and yearly revenue streams. Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers. Recruit, develop & retain respective teams by formulating their development plans, meeting their training needs and communicating with them on a regular basis. Record performance metrics and monitoring key parameters to increase the overall productivityof the sales personnel. Drive performance with incentive structure and sales promotion schemes. Collect market feedback and provide periodic updates to the management for formulation of policy & strategy. Penetrate all targeted accounts and originate sales opportunities for the companys products and services. Set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team. Ensure systematic follow-up with the client organizations to take the sales pitch to time bound closure. Ensure that all payments are collected as per the companys payment terms. Ensure adherence to sales processes and requirements. Conduct performance review for his/her team on regular basis. Skills Required: Branch Management , b2b sales , Branch Handling , direct sales Candidate Attributes: MBA with 3+ yrs. of experience in Sales / Acquisition Quick thinking and problem-solving skills Excellent verbal communication skills Excellent active listening skills Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer. Preference for candidates with Team handling experience of 20+ individuals (at-least 3yr+ experience)

The position holder shall be responsible for Managing FOS channel sales partners to help drive paid supplier acquisition and then maintaining regular partnership to ensure desire productivity to maximize sales number Educational Qualifications: B.Tech/B.E ,and MBA/PGDM Job Responsibilities: Managing channel partners for sales of paid subscription packages via on ground salesexecutives Ensuring team hiring, training, management and retention. Conducting daily meetings to ensure appropriate qualitative and quantitative inputs. Responsible for ensuring sales funnel, conversion and improving sales productivity. Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improveproductivity Timely partner payout after due diligence. Drive performance through incentive structure and sales promotion. Responsible for daily, weekly, monthly target achievement as per SOP. Timely reporting in prescribe formats. Skills Required: Acquisition Sales , B2B , Directing Teams Candidate Attributes: MBA with 3+ yrs. of experience in Sales / Acquisition Build Rapport with team via consultative sales approach Strong listening, questioning and networking skills. Report management / analysis / alignment skills Preference for candidates with Team handling experience of 10+ individuals (at-least 2yr+ experience)

Key Responsibilities: Proactively contact leads and customers via direct messages, calls, and emails. Understand customer needs and present relevant products/services. Follow up with potential clients to convert leads into sales. Maintain detailed records of sales activities and customer interactions in CRM. Meet or exceed monthly sales targets and KPIs. Collaborate with the sales team to optimize sales strategies. Provide feedback from customers to improve products and services.

Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. Based in Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact. We are looking for a skilled Subject Matter Expert (SME) who will provide in-depth knowledge and insights for creating high-quality educational content. If you have a strong background in a specific subject and enjoy sharing your expertise, this position will allow you to make a significant impact in education. Key Responsibilities:. Provide expert insights and review educational content. Develop training materials and study resources. Support course development and examination strategies. Answer technical queries and provide in-depth explanations. Required Traits:. Strong attention to detail. Ability to carefully follow instructions. Excellent proficiency in English. Why Join Us. Competitive pay (Up to ‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. .

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are looking for a skilled Subject Matter Expert (SME) in Mathematics for K10 Level to develop high-quality content and learning materials. This is a remote, flexible opportunity where you can work on cutting-edge AI projects, applying your domain knowledge to refine AIs understanding and performance. Key Responsibilities:. Annotate and review AI-generated math content aligned with K10 curriculum standards. Design prompts and training tasks that reflect real-world math problems and learning scenarios. Ensure accuracy and clarity in explanations of mathematical concepts. Provide feedback to enhance the AIs instructional quality and alignment with educational guidelines. Collaborate with AI teams to simulate effective teaching strategies and improve the models reasoning and response quality. Required Qualifications:. Bachelors or Masters degree in Mathematics, Education, or a related field. In-depth knowledge of K10 Maths curriculum and teaching methodologies. Ability to break down complex mathematical concepts into easily understandable lessons. Familiarity with online teaching tools and platforms is a plus. Why join us. Competitive hourly payupto ‚1500 per hour. Fully remote and flexible work schedule. Opportunity to contribute to the advancement of AI technology. NOTEPay will vary by project and typically is up to ‚1500 per hour. If you work an average of 3 hours every day, you could earn up to ‚90,000 per month once you clear our screening process. .

Team Member - Branch Facilities - CREM-SUPPORT SERVICES-Corporate Real Estate Management(CREM) BU CFO- Operations Grade - M1 /M2 - RL Operations-RPC Operations Job Role - Operations Team Member RPC, Account opening and Maintenances UNIT Thorough KYC knowledge MIS Reporting Account opening process (CASA/Escrow/OD/Sole Proprietor/) Account Maintenance Process Quality check and Control Team Handling Experience Good in Process and Audit related process Knowledge of Finacle, BCIF, NCIF Good team member and lead team if required

Area Business Manager-Portfolio-AGRI-FIN-PROJECTS (AF)-Marketing Branches Operations Job Role: To drive a team of Business and/or Portfolio RMs at Area level To manage a team who can drive New Client Acquisition and/or manage, maintain and enhance assigned portfolio of existing customers Drive team for new acquisition through Branch Banking and/or Customer referrals To build relationships with key persons (CFOs/ promoters) in the target segments & build client trust & confidence. Focus to continually increase the Book size, SOH and profitability of the Location To inculcate in team members understanding of client business models, trade related activities, cash flows etc. and drive identification of opportunities and growing client relationships. Grooming and mentoring team members so that they achieve their desired performance levels (RM productivity) Resolving/Addressing location level concerns Channel Management viz RL, Privy, Wealth etc Drive adoption of various digital initiatives at location level To ensure right sourcing is being done at the location Deepen our market reach through trade meeting, industry associations, local forums etc. Enhance X-sell opportunities such as KLI, KGI, CMS etc Strengthen and build sustainable trade book with healthy mix of importers and exporters at location level To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market Drive high caliber client service from the Team Manage TAT for the location within specified levels for all aspects such as client onboarding, processing of customer requests, renewals etc Improve efficiency by monitoring & overseeing continuous improvement of processes. Benchmark and adopt best practices used in the Industry to further build efficiency at the location Constantly share rapport with the operating units to customize and develop solutions Mitigate risks and manage them actively Ensure hygiene parameters such delinquency, churn, utilization etc are met at location Job Requirements: Qualification MBA and/or Professional Degree preferred Job Knowledge and experience Experience: 8 years experience in the local market. Background in Credit & Sales Knowledge is required. Prior experience of driving and managing Teams is required. Good Leadership, Self-motivation and communication skills for driving Teams Relationship Management Skill Good influencing skills Should be able to drive and work with a Team reporting Should be a Team player, Relationship person and should be ready to travel widely Must have on-rolls team handling experience (Need to have supervisory role experience

Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. Based in Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact. We are looking for a skilled Subject Matter Expert (SME) who will provide in-depth knowledge and insights for creating high-quality educational content. If you have a strong background in a specific subject and enjoy sharing your expertise, this position will allow you to make a significant impact in education. Key Responsibilities:. Provide expert insights and review educational content. Develop training materials and study resources. Support course development and examination strategies. Answer technical queries and provide in-depth explanations. Required Traits:. Strong attention to detail. Ability to carefully follow instructions. Excellent proficiency in English. Why Join Us. Competitive pay (Up to ‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. .

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are looking for a skilled Subject Matter Expert (SME) in Mathematics for K10 Level to develop high-quality content and learning materials. This is a remote, flexible opportunity where you can work on cutting-edge AI projects, applying your domain knowledge to refine AIs understanding and performance. Key Responsibilities:. Annotate and review AI-generated math content aligned with K10 curriculum standards. Design prompts and training tasks that reflect real-world math problems and learning scenarios. Ensure accuracy and clarity in explanations of mathematical concepts. Provide feedback to enhance the AIs instructional quality and alignment with educational guidelines. Collaborate with AI teams to simulate effective teaching strategies and improve the models reasoning and response quality. Required Qualifications:. Bachelors or Masters degree in Mathematics, Education, or a related field. In-depth knowledge of K10 Maths curriculum and teaching methodologies. Ability to break down complex mathematical concepts into easily understandable lessons. Familiarity with online teaching tools and platforms is a plus. Why join us. Competitive hourly payupto ‚1500 per hour. Fully remote and flexible work schedule. Opportunity to contribute to the advancement of AI technology. NOTEPay will vary by project and typically is up to ‚1500 per hour. If you work an average of 3 hours every day, you could earn up to ‚90,000 per month once you clear our screening process. .

Hi,Greetings from MPS Management Services!! Open position leading in Life Insurance Company. Profile - BM(Loyalty) Ctc-13LPA Location - Coimbatore/Cochi/Kottayam Interested candidates can apply Regards Manager

CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Retail Liabilities DepartmentCustomer Experience CenterLocationThane/Noida/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Hi,Greetings from MPS Management Services!! Open position leading in Life Insurance Company. Profile - BM(Agency) Ctc-13LPA Location - Thanjavur/Theni/Madurai/Bangalore/Kochi/Kottayam/Himayathnagar Interested candidates can apply Regards Manager

SUMMARY Job Opportunity: Banking Operations Process Executive About the Client: Our client is a CMMI level 4 company, a global IT solutions provider specializing in delivering simple and scalable solutions to address complex business problems. With a team of over 1,500 staff, they offer technical and domain expertise across multiple platforms and industries to help enterprise companies drive productivity, efficiency, and maximize their technology investments. Job Description: Updating and maintaining customer account information in client applications. Handling the Bank's branch requests and nurturing relationships. Addressing ad-hoc requests and escalations in a timely manner. Reviewing and completing daily work inflow from commercial bankers, bank customers, and prospects. Demonstrating willingness to learn with limited training and possessing complete knowledge of unique client databases/applications. Meeting/exceeding customer SLAs/expectations in terms of quality & TAT. Requirements Requirements: Any graduate with 0 to 6 months of work experience in the international banking industry. General awareness of international banking products and services. Willingness to work night shifts (6 PM IST to 4 AM IST) No rotational or day shift. Location Mumbai. On-site work. Attention to detail.

CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy DepartmentCustomer Experience CenterLocationThane/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Retail Assets-Customer Experience Center-Contact Centre Inbound CEC Officer Inbound - Retail Assets DepartmentCustomer Experience CenterLocationThane/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers