Tally Support Executive

Job Description:

1. Provide exceptional customer support and assistance to users of our Tally software, resolving issues and answering queries promptly and effectively.

2. Utilise your deep knowledge of Tally to guide customers through software functionalities, troubleshoot technical problems, and ensure smooth software operations.

3. Demonstrate excellent communication skills in order to explain complex accounting concepts and software features to users with varying levels of expertise.

4. Collaborate with cross-functional teams to identify and escalate software bugs, suggesting improvements and enhancements to our development team for a seamless user experience.

5. Stay up-to-date with the latest software updates, new features, and industry best practices to provide accurate and up-to-date information to our customers.

6. Leverage your problem-solving abilities to identify and address customer pain points, working closely with them to find suitable solutions and improve their overall experience.

7. Assist in training and onboarding new customers, ensuring they are equipped with the necessary knowledge and skills to effectively use our Tally software.

Requisite:

• candidates with only 0 - 1 years must apply
• Graduate (BCom preferred)
• Good Communication, Presentation & Interpersonal Skills
• Proficient in using Microsoft Office.
• Passion for the SaaS industry and its best practices
• Strong desire to learn, along with professional drive.

Job Location: Santacruz East, Vakola, Mumbai

Salary: 12,000 - 15,000 per month.

Working Days: Monday to Friday, 10:00 to 6:00 p.m.; Saturday 10:30 a.m. to 1:30 p.m.

About SAW India:

Software@Work India P. Ltd. has been an established software solution provider for the past 30+ years. Indian SMEs are on the verge of high rates of tech adaptation due to the availability of affordable SAAS and business software.

We are looking to induct young leaders who can run businesses like independent entrepreneurs and offer value to customers. We have always focused on providing off-the-shelf software solutions that are designed specifically for small-to-medium enterprises (SME) and distributed enterprise markets. Since its inception, Software@Work has focused on solutions tailored specifically to the mid-market, solving the business software needs and challenges of our clients. Both our divisions, namely the Tally. ERP 9 solutions division (sawindia.com) and the Software Hunt division (https://www.softwarehunt.in), aims to help our customers find the right business software, be it ERP, Customer Relationship Management, Supply Chain visibility solutions, Dealer Management and Fixed Assets tracking , Payroll/HRMS, etc. Software that is:

● Affordable to buy and maintain year-on-year.

● Easy to use and implement.

● Rapidly deployable and yet customisable as needs change.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Ability to commute/relocate:

• Santacruz, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you okay with the CTC offerings?
• Are you comfortable making calls and receiving calls from customers ?

Work Location: In person