Talkdesk IVR Configuration Consultant -Part Time

5 years

0 Lacs

india

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

configuration management routing logic api compliance design crm webhooks data payments recording messaging audit testing documentation scripting flow support

Work Mode

On-site

Job Type

Contractual

Job Description

expert-level Talkdesk Consultant


Responsibilities

  • Design, build, and optimize

    Talkdesk IVR / Studio flows

    , including multi-level menu structures and dynamic routing.
  • Configure

    queues, skills, ring-groups, callback flows, SLAs, and call-handling automation

    .
  • Integrate Talkdesk with

    CRM / case-management systems

    (API, webhooks, data actions).
  • Build workflows for

    financial-services use cases

    such as payments, claims, status updates, collections, and compliance routing.
  • Implement

    call recording, consent prompts, regulatory messaging, and audit-ready routing

    .
  • Conduct testing, troubleshoot call logic, and provide technical documentation and handoff.

Requirements

  • 5+ years

    hands-on experience with

    Talkdesk IVR, Studio, routing, and CX platform configuration

    .
  • Strong knowledge of

    call center operations

    , especially

    BFSI, collections, or financial-services environments

    .
  • Experience with

    APIs, scripting, webhooks, and integrations

    (Talkdesk Data Actions).
  • Expertise in

    call-flow logic, queue management, SLAs, and real-time metrics

    .
  • Ability to work independently, deliver fast, and support U.S. business hours when needed.


Nice to Have

  • Experience with

    PCI-compliant payment IVRs

    .
  • Familiarity with Genesys/Five9/Amazon Connect.
  • Previous work with

    asset recovery, loan servicing, or financial compliance flows

    .

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Jade Business Services (JBS)

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