Systems Service Engineering Manager

Position Overview :

• Boeing India Engineering has an immediate opening for Systems Service Engineering Manager to lead teams working in areas of Environmental Control, Flight Controls, Fuel Systems, Main engines and APU, Landing Gear, Mech Hydro, Payloads and Propulsion.
• This is a techno-managerial position that is expected to provide technical leadership and people leadership to the team. This position will also acquire talent and build the team further, motivate, develop and manage employees and provide technical oversight to achieve excellent technical and business outcomes.
• The ideal candidate will lead in-service issue resolution, customer service requests, support continued operational safety program, resolve service related problems & suspect discrepancy reports. The selected candidate will develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
• The selected candidate should have experience of working in a fast-paced environment and prior experience of working and managing teams for the resolution of airline customers' in-service engineering issues. Prior experience and demonstrated ability to manage teams in aerospace domain. Skilled in advising and mentoring staff members to meet schedules or resolve technical or operational problems.
• This position will also be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world. The candidate shall provide periodic update on project progress, quality metrics, project summaries, and other related documents. Contribute to productivity improvement through use of Quality Management System and lean principles.
• This position supports initiatives of Boeing India organization related to engineering excellence, employee development, customer engagement etc.

Position Responsibilities:

• Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time zones.
• Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.
• Must be able to work collaboratively with cross-functional teams within Boeing and external partners.
• Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.
• Proactively seek information and direction to successfully complete the statement of work.
• Committed to finding a way to resolve problems and keep commitments.
• Must be flexible, with a high tolerance for organizational complexity and ability to work with team members across different cultures and time-zones.
• Develop and maintain relationships / partnerships with customers, stakeholders, peers, and partners to develop collaborative plans and execute on projects.
• Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English, and have high degree of proficiency with MS Office tools to prepare comprehensive reports, presentations, proposals, and Statements of Work.

Basic Qualifications (Required Skills/Experience):

• Bachelor or Masters degree in engineering (preferably in Aeronautical / Aerospace or equivalent discipline) with 12+ years of experience in aviation domain.
• Experience working with airplane systems/structural design and/or troubleshooting.
• Ability to work variable and/or rotating schedule.

Preferred Qualifications (Desired Skills/Experience ) :

• Previous experience leading or managing teams in an engineering organization is desired.
• Experience of providing customer support services to airlines.
• Familiarity with FAA transport airplane structural/systems regulations.

Typical Education & Experience:

• Bachelor or Masters degree in engineering (preferably in Aeronautical / Aerospace or equivalent discipline) with 12+ years of experience in aviation domain.