Systems Plus - ServiceNow Developer - ITSM/ITOM Modules

Job Description

SystemsPlus is hiring for Service Now Developer,. Exp : 5 yr +. Location : Pune / Hybrid. Key Responsibilities Design, develop, and implement ServiceNow solutions, including custom applications, workflows, business rules, UI policies, and client scripts. Customize and configure modules such as Incident, Problem, Change, Asset, Service Catalog, CMDB, and Discovery. Work on ITOM modules, including Event Management, Service Mapping, and Orchestration. Build and maintain integrations between ServiceNow and other third-party systems using REST, SOAP APIs, and integration hubs. Collaborate with stakeholders to gather requirements, design solutions, and deliver enhancements according to business needs. Participate in platform upgrades, patching, and overall system maintenance. Develop automated workflows and implement orchestration to improve efficiency and reduce manual effort. Troubleshoot and resolve technical issues related to the ServiceNow platform. Maintain system documentation including architecture diagrams, process flows, and technical specifications. Follow ServiceNow best practices and ensure security, scalability, and maintainability of developed solutions. Required Skills & Experience 5-8 years of hands-on ServiceNow development experience. Strong expertise in ServiceNow ITSM modules (Incident, Problem, Change, Asset, CMDB). Experience with ITOM modules (Event Management, Discovery, Service Mapping) is highly desirable. Solid understanding of ServiceNow architecture, scripting (JavaScript, Glide), and data model. Proficient in building REST/SOAP web services integrations with external systems. Familiarity with ServiceNow update sets, workflows, business rules, and UI actions. Experience working in Agile/Scrum environments. Excellent problem-solving skills and ability to work independently or within a team. Strong communication skills for interacting with technical and non-technical stakeholders. (ref:hirist.tech)