Systems Engineer II

Unlock Your Future with Nexaminds!

• Assist in the continual monitoring of systems, environments, and networks via manual & automatic processes to ensure operational excellence & overall systems resiliency
• Maintain and support our server, virtualization, and Active Directory infrastructures.
• Support the voice and data network infrastructures.
• Responsible for monitoring and maintaining system security and for taking proper steps to prevent and detect security breaches.
• Troubleshoot system and network problems in a systematic manner to determine root cause and to continuously improve operational excellence.
• Provide expert-level servicing and support to complex systems, applications, and hosting environments in a tiered servicing model following ITIL processes & practices.
• Research new technical solutions.
• Communicate proactively and effectively system-related issues to management and the user community.
• Identify opportunities for better system performance and the elimination of recurring system problems.
• Determine system benchmarks and quality control standards for software and hardware installations.
• Assist with designing robust backup schedules and performing restorations.
• Provide technical leadership and guidance to the team, must be willing to develop the technical skills of
  

• On a rotating basis serve as the on-call system administrator responding to critical problems.
  

Experience

• Typically requires 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or equivalent work experience.
• Advanced experience with SaaS, IaaS, and cloud hosting a must (Azure, AWS, Google, etc.)
• Advanced experience in a Network and/or Security Operations Center (NOC / SOC)
• Advanced experience with ITSM and/or ITIL servicing methodologies
• Highly developed IT-based troubleshooting and problem-solving skills
• Certifications in MCSA: Cloud Platform; MCSE: Cloud Platform and Infrastructure; MCSD: Azure
• Ability to learn quickly and adapt to new technologies & processes
• Ability to communicate clearly & concisely with customers & teammates, providing exceptional
  

• Ability to calmly handle conflict during complex issues remediation under high-stress situations
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Ability to build consensus, facilitate working sessions, and negotiate solutions and alternatives.
• Demonstrated knowledge of concepts and basic operating principles of data communications and information systems hardware, software, PCs, and devices.
• Demonstrated knowledge and experience administering servers in domain environments including installing, troubleshooting, and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, and auditing event logs. MCTS or MCITP Certification is a plus.
• Demonstrated knowledge of VMware and vSphere Infrastructure
• Solid understanding of virtualization concepts and management tools
  

What you can expect from us

• Stock options 📈
• Remote work options 🏠
• Flexible working hours 🕜
• Benefits above the law
• But it's not just about the work; it's about the people too. You'll be collaborating with some seriously awesome IT pros.
• You'll have access to mentorship and tons of opportunities to learn and level up.
  

Ready to embark on this journey with us? 🚀🎉 If you're feeling the excitement, go ahead and apply!