System Admn

System IT Administrator - Hotel Industry

Department: Information Technology
Reports to: GM
Location: Clover Greens Pvt, Ltd, Sarjapur
Employment Type: Full-time

Position Summary

We are seeking a skilled System IT Administrator to manage and maintain our hotel's technology infrastructure, ensuring seamless operations across all property management systems, guest services, and back-office applications. The ideal candidate will have experience in hospitality technology environments and a strong understanding of hotel operations.

Key Responsibilities

Systems Management & Maintenance

• Administer and maintain Property Management Systems (PMS)
• Manage Point of Sale (POS) systems for resort/hotel
• Oversee reservation systems, channel management, and revenue management platforms
• Maintain guest Wi-Fi networks, in-room technology, and digital signage systems
• Support telephone systems, including VoIP and traditional PBX systems

Infrastructure & Network Administration

• Monitor and maintain servers, workstations, and network equipment
• Manage Windows/Linux server environments and virtualization platforms
• Ensure network security, firewalls, and data backup systems
• Implement and maintain cybersecurity protocols and compliance standards
• Oversee cloud-based services and hybrid infrastructure solutions

Guest Technology Support

• Troubleshoot in-room technology issues (smart TVs, streaming services, connectivity)
• Manage guest internet access and troubleshoot connectivity problems
• Support mobile check-in/check-out applications and digital key systems
• Maintain conference room AV equipment and meeting technology

User Support & Training

• Provide technical support to hotel staff across all departments
• Train employees on new systems and software applications
• Create and maintain IT documentation and user guides
• Respond to help desk tickets and resolve technical issues promptly

Required Qualifications

Education & Certifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• Industry certifications preferred (CompTIA, Microsoft, Cisco, VMware)
• Hotel-specific system certifications (Opera, Micros, etc.) a plus

Experience

• 3-5 years of IT administration experience, preferably in hospitality
• Experience with hotel management systems (PMS, POS, reservations)
• Knowledge of network administration and Windows/Linux environments
• Experience with virtualization technologies and cloud platforms

Technical Skills

• Proficiency in hospitality software platforms
• Strong networking knowledge (TCP/IP, VLANs, wireless technologies)
• Database management experience (SQL Server, MySQL)
• Knowledge of cybersecurity best practices and compliance requirements
• Experience with backup and disaster recovery solutions

Preferred Qualifications

• Previous hotel operations experience
• Knowledge of payment processing systems and PCI compliance
• Experience with integrated hotel technology ecosystems
• Project management experience
• Understanding of hotel industry regulations and data privacy requirements

Key Competencies

• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities
• Ability to work independently and manage multiple priorities
• Flexibility to work varied schedules, including evenings, weekends, and holidays
• Detail-oriented with strong documentation skills
• Ability to work under pressure in a fast-paced environment

Working Conditions

• Primarily office-based with frequent travel throughout hotel property
• Occasional after-hours support required for system maintenance
• 24/7 on-call availability for critical system issues

Compensation & Benefits

• Competitive salary commensurate with experience
• Health Insurance
• Hotel discounts and travel benefits

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This role is ideal for an IT professional who enjoys the dynamic hospitality environment and wants to contribute to creating exceptional guest experiences through technology.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person