System admin (OS Admin)- L3
This role has been designed as Onsite with an expectation that you will primarily work from an HPE partner/customer office.
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HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what s next for you.
Act as the SME for Ubuntu/Linux operations . Provide deep troubleshooting, RCA, performance optimization, and automation. Own escalations from L2, ensure high availability, and drive process improvement.
What you will do:
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Lead the delivery outcomes for designated Accounts.
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Lead, Own and Drive all Major incidents End-End and providing the RCAs.
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Conduct / Participate regular customer meetings and provide regular status updates.
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Prepare / maintain the Technical Documentation Inventory, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account.
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Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction.
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Act as the primary point of contact for all Linux technology inquiries and engagements.
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Collaborate with Cross-Functional teams for solutions that meet clients Linux technology needs.
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Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Managed Services customer for the MS Linux Practice.
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Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology.
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Identify and lead the execution of process improvement initiatives.
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Participate and represent technology in transition and pursuit activities.
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Project Management: Participate, propose, and/or lead customer and internal projects across technology customers, including Knowledge Transfer (KT) and Transition.
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Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Becoming a trusted advisor inside and outside the team/technology area.
What you will bring:
- 8+ year of experience in Ubuntu/Linux operations.
- Strong troubleshooting of Ubuntu with KVM .
- Proficiency in KVM advanced ops (networking, storage, migration, tuning).
- Experience on Bash/Python scripting.
- ITIL (Incident, Problem, Change Management).
- Bachelor s degree in engineering (or Equivalent).
- Linux certifications (RHCSA / RHCE )
Technical skills:
- Strong Knowledge in Linux Ubuntu (MUST)
- Strong understanding on Virtualization platform KVM (MUST)
- Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation
- Knowledge on Other technologies and converged solutions like Compute, VMware Cloud
- Knowledge on Automation / Dev Ops practices.
- Install and set up Linux systems and servers.
- Configure specific applications in concordance with run book requirements.
- Perform routine system maintenance and resolve server-side issues as they arise.
- Perform OS patching, upgrades and migrations.
- Virtualization: advanced KVM management networking, live migration, performance tuning, troubleshooting libvirt/qemu issues.
- Advanced storage: LVM tuning, multipath, iSCSI, SAN integration.
- Networking: VLANs, bonding, advanced routing, proxy troubleshooting.
- Install and maintain agents on servers for centralized monitoring and management
- Maintain inventory updates of system in centralized inventory and management systems
- Update documentation on current environment
- Experience with Ansible or similar tools is desired
- Manage and maintain currently supported and subsequent Linux based Operating Systems (OS) on physical and virtual operating environments,
- Providing technical oversight and consultation services.
- Utilize Linux scripting (BASH, Python, etc.) to optimize and automate system administrator tasks.
- Provide technical support for disaster recovery efforts (actual or simulated).
- Work with and manage Incident Management tickets within help desk ticketing system.
- Perform back-up/recovery functions for Linux server environments.
- Apply security hardening (CIS, STIG, ISO standards).
Non-Technical Skills:
- Excellent written and verbal communication skills Commitment to deliver high quality product and solution support.
- Must achieve excellent customer satisfaction
- Take ownership and work with high productivity and efficiency.
- Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
- Exceptional Customer service skills, mindset attitude.
- Be professional in all modes of interaction with our internal external customers.
- Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
- Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
- The candidate must collaborate with other teams and individuals within the organization
- Be capable of making well founded decisions in high pressure situations exercising diplomacy when operating in politically charged environments.
- Actively listen and confirm problem details showing empathy for urgent situations
- Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
Nice to have:
- Good to have - Knowledge on containerization (Docker, Kubernetes).
- Cloud integration knowledge (AWS, Azure).
Customer location: GPO Office, near Vidhana Soudha, Bangalore.
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
#india #operations
Job:
Services
Job Level:
Expert
