3494 Surveys Jobs - Page 26

Our Expectations From You Responsibilities Manage a team of individuals working on telesales/customer support Resolve customer complaints brought to your attention Create policies and procedures Plan the training and standardization of service delivery Manage inbound and outbound customer calls in a timely manner Identify customers' needs and wants, clarifying information whenever possible Conduct quality assurance surveys with customers and provide feedback to the team Gain comprehensive product knowledge to enhance customer support Maintain a pleasant working environment for your team Requirements Persuasive and goal-oriented Self-motivated and self-directed Knowledge of end-to-end sales process 2 years experience in software sales; IT services sales experience preferred Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM experience preferred Qualification: Graduate degree or equivalent Would be awesome to have Strong Communications Skills Ability to work with different teams Working At LN Webworks We invite you to explore your career path here at LN Webworks and work with some of the largest and most-recognized brands in the world. If you are capable and in the pursuit of excellence in the IT industry then Look no further as LN Webworks Pvt Ltd have the most competent full-time job opportunities that shall boost your career trajectory. Our global delivery HQ is in Ludhiana, India with a Branch Office in Dehradun, India, along with sales offices in the New York US. Why LN Webworks? Present in 3 locations Pioneers of digital experience services in the region We started in 2013 with a team of 2 and Now we have 80 happy team members in Ludhiana & Dehradun Locations. That's the proof that we know how to survive & thrive :) The average tenure of our team member with LN Webworks is 5 years - we must be doing something right. Amazing healthy & calm workspace with full of greenery all around. Both of our lawns are packed with basketball and Badminton players during break times Yoga sessions, Dance sessions, Tech presentations, Coaching from experts, Weekly activities, Food stalls, In-house DJ parties, Gaming Competitions, you name it. We are doing all of this Need we say more? Show more Show less

Designation: Assistant Manager - Human Resources Role Overview We are looking for a proactive and people-centric Assistant Manager HR to lead full-cycle recruitment efforts while also managing HR operations, team guidance, and employee experience initiatives. The ideal candidate will bring strong executional capability in hiring alongside a passion for building effective teams and a positive workplace culture. Responsibilities Talent Acquisition & Workforce Planning Lead end-to-end recruitment across diverse business functions, ensuring timely closures and quality hires aligned with organizational culture. Develop and maintain a strong talent pipeline through strategic sourcing, networking, and partnerships. Collaborate with leadership to forecast workforce needs and design effective hiring plans. Enhance employer branding and candidate experience across all touchpoints. HR Operations, Team Guidance & Employee Management Manage the complete employee lifecycle from onboarding to exit, ensuring smooth transitions and compliance. Ensure accurate payroll processing, benefits administration, and adherence to labor laws and internal HR policies. Maintain and refine HRIS, MIS, and dashboards to support data-driven HR decisions. Employee Engagement & Culture Design and execute employee engagement activities, wellness initiatives, and recognition programs. Drive pulse surveys and feedback loops, translating insights into actionable culture enhancements. Performance Management & Development Coordinate transparent and timely performance reviews and appraisal cycles. Identify learning needs and organize relevant training, workshops, and upskilling programs. Support succession planning and career pathing in collaboration with senior leadership. Team & Stakeholder Management Guide, mentor, and manage the HR team, driving operational excellence and professional development. Facilitate onboarding and integration of new team members and clarify role expectations. Serve as a trusted point of contact for resolving employee concerns and team issues. Promote open communication and build a collaborative, inclusive work environment. What you must have: 5-7 years HR experience in a generalist role and team management, preferably in a mid-size or publicly listed firm. Strong knowledge of HR operations, recruitment, employee engagement, and performance management. Ability to balance strategic and hands-on HR responsibilities. Familiarity with HRMS tools, compliance regulations, and HR analytics. Excellent communication, stakeholder management, and problem-solving skills. MBA/PGDM in HR or related field preferred. Why Join Us? Be part of a growing publicly listed company with exciting HR challenges. Opportunity to shape HR strategy and work directly with leadership. A dynamic, people-first culture that values innovation and employee well-being. Locations: Gurgaon Show more Show less

ANSR is hiring for one of its client. We are seeking a proactive and detail-oriented HR and Office Assistant to join our team. The ideal candidate will support day-to-day HR functions and ensure smooth office operations. This dual-role position requires strong organizational skills, a high degree of confidentiality, and the ability to multitask effectively in a dynamic work environment. This position will report to the Senior HR Business Partner Human Resources Support: Support onboarding and offboarding processes. Help implement HR policies and ensure compliance with company standards. Coordinate employee engagement and welfare activities. Organize and lead new employee orientation sessions. Assist in payroll processing by collecting and verifying attendance, leave, and overtime data. Act as a point of contact for employee queries and concerns. Assist in conducting surveys, feedback forms, and one-on-one sessions. Support grievance handling and conflict resolution under guidance. Coordinate internal and external training sessions or workshops. Maintain confidentiality of employee data and sensitive information. Other duties as assigned Office Administration: Manage front office activities, including greeting visitors and handling phone/email inquiries. Maintain office supplies and inventory. Support coordination of meetings, travel arrangements, and event planning. Ensure a clean, organized, and professional work environment. Handle basic documentation, filing, and correspondence. Proactive, hands-on, and comfortable working in a dynamic, evolving environment Bachelor’s degree in Human Resources, Business Administration, or a related field. 1–3 years of relevant experience in HR or office administration. Good understanding of HR processes and office management systems. Proficiency in MS Office (Word, Excel, Outlook). Strong communication skills in English and Hindi; knowledge of other regional languages is a plus. Ability to maintain confidentiality and handle sensitive information. Show more Show less

ROLE DESCRIPTION SUMMARY The Learning & Engagement Specialist supports activities in the area of Talent Development & Engagement through active involvement in talent engagement and wellbeing initiatives, such as running engagement surveys and creating strategies for and supporting action planning and follow-up, and review learning and development requests at team or individual level and providing solutions to fulfilling these. Primary Responsibilities / Key Result Areas Talent Engagement programs and projects - est. 40% of time: Coordinate or support various initiatives in the area of talent engagement and wellbeing. Collaborate on and support running engagement surveys and gathering of insights and feedback from employees. Work with people managers and HR colleagues to support action planning and follow-up following engagement surreys Create strategies, campaigns and actions to support awareness and utilization of wellbeing platforms and offerings. Coordinate info sessions, publication of articles and other communications related to engagement activities Coordination of Social Clubs, ensuring alignment with global events approach and calendar Manage Learning and Development Requests – est. 30% of time: Review learning requests received through ServiceNow, L&D mailbox or other channels and coordinate with team members for resolution Manage learning requests by applying the L&D prioritization matrix, guidelines and following the agreed SLAs Conduct discovery calls with requesters to understand their learning needs, objectives, audience, and timeline. Identify the most suitable learning solution based on existing resources or conduct research for external providers or platforms. Provide recommendations and feedback to requesters and stakeholders on the proposed learning solution and ensure alignment with L&D strategy and budget. Contribute to the development and execution of L&D strategies that support continuous learning and organizational goals. Learning Solutions Design and Development – est. 20% of time: Promote a culture of continuous learning by supporting and engaging BEAM Ambassadors Collaborate with subject matter experts to develop engaging and effective learning experiences using various formats. Evaluate and recommend learning methodologies to enhance learning outcomes. Contribute to the development and execution of L&D strategies that support continuous learning and organizational goals. Support the creation of comprehensive learning plans. Use learning analytics to evaluate the effectiveness of learning solutions and identify areas for improvement. Other spot projects and activities – est. 10% of time COMPETENCIES Communication: express ideas and information clearly, concisely and effectively, using appropriate verbal, written and digital channels, and adapting the style and tone to the audience and situation. Data Analysis: collect, organise, analyse and present data in a clear and meaningful way, using appropriate tools and techniques. Problem Solving: The ability to identify, analyse and resolve problems in a systematic and logical way, using sound judgement and decision-making skills. Collaboration: work effectively with others, both within and across teams and functions and to achieve shared goals and outcomes. Customer Focus: understand and anticipate the needs and expectations of internal and/or external customers, and to deliver services that meet their expectation. Learning Design: design and develop engaging and effective learning solutions that align with the needs and objectives of the learners and the organisation. QUALIFICATIONS & EXPERIENCE A bachelor's degree or equivalent experience in a relevant field, such as business, communications, HR, etc. Min. five years previous experience in a similar role within HR, Learning and/or Engagement area Working experience with Engagement Survey Planforms, Learning Management System, Learning Platforms and other related systems and tools Proficiency in Microsoft Office applications, especially Excel, and Word. Fluency in English, both written and spoken. Knowledge of other languages, such as French, German, would be an asset Ability to work effectively in a multicultural and diverse environment, and to adapt to changing needs and priorities SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here. Show more Show less

JOB_POSTING-3-71222 Job Description Role Title : AVP, Supplier Management (L11) Company Overview COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Source-to-pay is the entire end-to-end process involved in procurement. It spans every process from spend management, strategic sourcing, third-party risk management, contract management, purchasing, performance management, travel & expense, procure to pay and supplier diversity . Role Summary/Purpose: This key role participates in activities that: Provides support to SYF’s first line business functions across the entire lifecycle of supplier engagements Assists in the management of the Supplier Management Program’s Inherent Risk rating process Support includes supplier risk profiling, advice on identification and resolution of risks, communications to functional management and assistance to functional teams on execution of Supplier Management Program activities Supports the execution of supplier risk assessments for Information Security, Business Continuity / Disaster Recovery, Legal and Compliance, Technology, Financial, Model risk, and Physical Security in partnership with the Senior Supplier Risk Management Leader Assists during crisis management support to the SYF crisis teams Supports supplier compliance with data privacy laws and regulations This role also carries key approval responsibilities to ensure timely, accurate and prudent management of supplier risks. Key Responsibilities Analyze and understand a wide range of risks in supplier relationships, and maintain the SYF Supplier Management Program Inherent Risk: Maintain proper supplier categorization and inherent risk profiling, including alignment with SYF data classification standards, participate in IRS meetings for new/changes engagements Execute IRS reviews and approvals Support completion of required assessments at risk-based intervals to evaluate the strength of suppliers’ control environments in the assessment areas listed above New onboarding: support risk analysis and advice for CAR CLM and Contract terms (SCL support) Review existing relationships as new work is requested: Establish new relationships and IRS reviews for as required for modifications to existing services. Data Share process: Support the approval process with supplier data and risk-based advice Technology project support: Assist IT with SaaS governance, data classification, file transmission to suppliers, CMDB integrity/controls Support IRS maintenance & controls to keep pace with risk landscape, regulatory changes and new products/services Support the identification, development and adoption of best practices to identify, communicate and manage risk throughout the supplier lifecycle Support the implementation of quality assurance processes to ensure accuracy and completeness of submitted surveys, documents and deliverables Maintain ongoing awareness of regulatory guidelines, emerging issues and industry trends Perform other duties and/or special projects as assigned Required Skills/Knowledge Bachelor's Degree with minimum of 6+ years of leadership experience with ability to demonstrate leadership, execution, and significant business and/or bottom line contributions . In lieu of degree, must have 8+ years leadership experience. 3+ years’ experience interacting with suppliers, or in lieu of 3+ years supplier interactions, 3+ years operational risk management experience Travel requirements up to 5% Desired Skills/Knowledge 5+ years managing a significant supplier relationship or overseeing third party risk Financial Services industry experience with preference for broad knowledge of the consumer credit industry. Experience managing to regulatory requirements Success as an inclusive leader with a track record of leveraging cross functional teams for business success and achievement of stretch goals Excellent relationship building skills across peer teams and key business stakeholders Outstanding project planning and execution skills Prior audit experience Six sigma / Lean process management experience Excellent communication skills including strong presentation skills at all levels of the organization and demonstrated ability to build consensus Demonstrated process design and change management experience Strong analytical and problem-solving skills to evaluate needs/opportunities Competent computer skills including working knowledge of Microsoft Office and as well as project planning and execution tools Eligibility Criteria Bachelor's Degree with minimum of 6+ years of leadership experience with ability to demonstrate leadership, execution, and significant business and/or bottom line contributions . In lieu of degree, must have 8+ years leadership experience Work Timings: Flexible (WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal, PIP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply Level / Grade : 11 Job Family Group Sourcing Show more Show less

Job Description: We are seeking a proactive and dedicated HR Executive to play a key role in hiring and retaining top-tier talent while managing essential administrative HR functions. This position will involve managing the full recruitment cycle, collaborating with hiring managers, screening candidates, and developing strategies to attract and retain talent. In addition, the HR Executive will oversee attendance management, leave management, and performance management to ensure the efficient operation of HR processes. Key Responsibilities: Collaborate with headhunters and external recruiters to identify and attract the best talent. Screen resumes and job applications to identify suitable candidates for open positions. Assist in creating well-structured and effective job descriptions that align with organizational needs. Partner with Hiring Managers to conduct interviews and provide interview training, ensuring an efficient recruitment process. Conduct phone and in-person interviews with candidates to assess qualifications and cultural fit. Coordinate with management and corporate recruiters to stay aligned with staffing requirements and objectives. Engage with job boards, social media platforms, and online networks to find qualified candidates for various positions. Respond to both internal and external customers to ensure staffing objectives are accomplished and vacancies are filled promptly. Serve as a liaison with external agencies, affiliations, and work organizations. Conduct post-employment surveys with departing employees to gather insights for continuous improvement. Stay updated on HR trends and best practices through continuous education and networking opportunities. Administrative Responsibilities: Manage employee attendance records and ensure compliance with attendance policies. Oversee leave management processes, including tracking and coordinating employee leaves. Support performance management activities, such as monitoring employee performance and assisting with performance review processes. Requirements: Bachelor’s degree in Human Resource Management or a relevant field. Proficiency with Applicant Tracking Systems (ATS) and resume databases. Experience in developing and implementing recruitment strategies and plans. Strong knowledge of HR functions, procedures, policies, and strategies. Familiarity with sourcing techniques and platforms to attract qualified candidates. Strong organizational, analytical, and problem-solving skills. Expertise in managing and enhancing employee referral programs. Proficiency in MS Office and other HR-related software tools. Excellent record-keeping, time management, and multitasking abilities. Strong written and verbal communication skills. If you’re passionate about human resources, enjoy working in a dynamic environment, and are ready to manage both recruitment and HR administration, we’d love to have you as part of our team! Show more Show less

Possess thorough knowledge of rules, regulations, and policies of legal and regulatory authorities pertaining to land acquisition and redevelopment projects. Conduct in-depth study and surveys of areas with potential land availability in alignment with company requirements to assess project feasibility. Interpret and apply provisions of the Development Control and Promotion Regulations (DCPR) and UDCPR to evaluate development potential. Analyze and calculate permissible Floor Space Index (FSI), Transfer of Development Rights (TDR), and other relevant development parameters for land parcels. Identify land acquisition opportunities across Mumbai and adjoining regions through Joint Development Agreements (JDAs), Joint Ventures (JVs), outright purchases, etc., and undertake associated legal and commercial due diligence. To drive growth by identifying and securing society redevelopment opportunities across MMR Region. The role involves end-to-end responsibility for sourcing housing societies, assessing redevelopment potential under DCPR 2034/ UDCPR, managing stakeholder relationships, structuring commercial offers, and facilitating legal and technical due diligence for successful project conversion. Liaise, coordinate, and negotiate with society members, slum developers, landlords, PMC, Legal Advisors, Professionals and other stakeholders. Conduct valuation and negotiation for properties, including verification and authentication of registered title documents and ownership records. Coordinate title searches, documentation, registration formalities, and liaise with revenue departments, municipal corporations, and other statutory bodies for obtaining approvals and NOCs. Build and maintain a comprehensive regional database of property listings, landowners, real estate brokers, IPCs, and other relevant sources. Prepare and maintain detailed Management Information Systems (MIS) reports on leads, negotiations, acquisitions, and market trends. Desired Skills: Proficiency in MS Excel and PowerPoint Strong communication skills Strong Interpersonal skills Attention to detail. Proven ability to build relationships with stakeholders. Experience in the Real Estate industry. Required Knowledge: DCPR 2034 Microsoft Office Financial Modeling Real Estate Trends Show more Show less

Who We Are Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people Why Escalent? Once you join our team you will have the opportunity to... Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more Gain exposure to a rich variety of research techniques from knowledgeable professionals Enjoy a remote first/hybrid work environment with a flexible schedule Obtain insights into the needs and challenges of your clients—to learn how the world’s leading brands use research Experience peace of mind working for a company with a commitment to conducting research ethically Build lasting relationships with fun colleagues in a culture that values each person THE ROLE We are looking for a seasoned professional with expert knowledge in this field and a Strategy Consulting mindset. The candidate will play an instrumental role in servicing the increased demand without losing time and quality. Responsibilities Project delivery: Design research studies using a variety of primary research methodologies and analytical techniques Lead / participate in telephonic or in-person hypothesis gathering sessions, and moderate client discussions Deliver projects and execute task such as analytical planning, survey analysis, expert interview moderation, generation of insights from research data, etc. Prepare realistic work plans, and lead a team to conduct research as per standard industry protocols Prepare client deliverables (Power Point reports, research instruments, etc.) for quality and consistency with the original scope/ research objectives Develop PowerPoint presentation to assure effective storytelling, and present insights to clients Sales Support Support new business development effort with timely materials to showcase our experience and thinking around client problems CANDIDATE PROFILE MBA / Post-Graduation from a reputed Management Institute 7-10 years of experience in delivering strategic insights engagements across industries involving quantitative research techniques Solid experience in leading project-based engagements and delivering findings to senior client stakeholders High proficiency in designing and leading engagements for segmentation studies, brand tracking exercises, concept evaluation studies, choice-based task studies, purchase process research, satisfaction, pricing research and any other usage and attitude studies Expertise in leading analytical planning for an engagement, developing research instruments, designing survey samples, managing vendors, delivering insights and presenting recommendations to the clients Exposure in managing fieldwork using multiple data collection methodologies – Online, F2F, CAPI, Intercept surveys, mystery shopping etc. Expertise in using advanced analytical techniques such as Conjoint Analysis, Max- Diff Analysis, Segmentation, Regression, Modelling etc. Hands-on experience in using multiple statistical tools such as SPSS, Advanced Excel, other tabulation, and analysis tools Exposure of managing profitability of accounts, and driving revenue growth through Account Farming and Business Development support Hands-on approach and must work as an Individual Contributor as and when required Show more Show less

HR Administration: Maintain and update employee records in HRIS (HR Information System). Ensure accuracy and confidentiality of employee data and documentation. Assist in preparation of HR letters, contracts, and documentation. Onboarding: Coordinate pre-employment checks, documentation collection, and onboarding processes. Conduct orientation sessions for new employees. Employee Lifecycle Management: Assist in tracking probation, confirmations, and contract renewals. Help manage internal transfers, promotions, and exit formalities. Support the offboarding process including exit interviews, clearance, and documentation. Payroll & Attendance Support: Assist in compiling attendance and leave data for payroll processing. Help resolve employee queries related to salary slips, tax documents, and benefits. HR Compliance and Policies: Ensure all HR operations comply with labor laws and internal policies. Maintain proper records for audits and inspections. Employee Engagement Support: Assist in organizing employee engagement events internal communications. Help with employee surveys and feedback analysis. General Support: Provide administrative support to the HR team. Respond to employee queries regarding HR policies and procedures. Requirements Proficiency in MS Office (Excel, Word, PowerPoint). Familiarity with HR software or HRIS is an advantage. Ability to maintain confidentiality and professionalism. Strong organizational and time management skills. Excellent written and verbal communication. Conflict resolution and negotiation abilities. Empathy and active listening. Ability to handle confidential and sensitive information with discretion. Team collaboration Problem-solving and decision-making capabilities Benefits PF Medical Insurance Paid leaves Show more Show less

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Job Description The IT Support Analyst is a member of the IT Support team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Additional responsibilities to include: Provide technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications. Thoroughly document all work completed into the appropriate call-tracking and incident management systems. Routinely utilize and contribute to the knowledgebase and actively promotes utilization to both internal and external customers. Ensure appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk. Assist in the on-boarding and training of new employees. Other duties as assigned EDUCATION Associate degree in information systems, Business, or related field, or equivalent experience. Technical Skills Computer hardware components, systems, and peripherals Basic computer software applications including MS Office products, email, Internet access, and multimedia technology Knowledgeable with LAN or WAN networking Working knowledge of Windows OS Special Requirements Specific To Job Passion for and responsibility to the customer Personal and corporate integrity Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skills Good organizational and problem-solving skills Ability to multitask Ability to work in a highly collaborative environment Ability to work a flexible schedule including overtime as required Experience PC support background and experience working in a call center / phone support environment. Additional Job Description Manage the L1 SD operation to optimize its efficiency and maximize support to the end-users. Supervise the operational level troubleshooting activity, identify cause of problems, and provide solutions to prevent further occurrences Provide technical guidance and consults with other IT teams, Lines of Business, Senior Leadership, etc. Manage workflow, SLAs, OLAs, ticket assignment and metrics review Maintain and ensure compliance to firm policies, procedures, and standards Work closely with Service Desk Manager and support projects and initiatives, Leadership Planning appropriate staffing levels Interviewing, selecting, orientating and training new staff Communicating performance expectations Providing ongoing feedback, recognition, mentoring, and coaching Delivering annual performance review Creating career growth opportunities and employee development plans Customer Relations Manage, report, and identify improvement opportunities through monitoring of customer feedback through various channels (CSAT surveys, phone audits, requested escalations, etc.) Work closely within Information Technology to communicate customer issues/feedback and develop plans to incorporate changes, fixes, or improvements as identified Change Management Participate in IT Change Management to ensure standard procedures are used for efficient and prompt handling of all changes to IT Services to minimize impact of any related incidents upon service. Monitor, report on, and develop actions plans for IT trends including, but not limited to those related to deployments, upgrades, end user responsivity, incident management instances, and industry trends. Communicate changes appropriately to support, IT, lines of business, and end users as needed. Facilitate escalation within the Service Desk and Information Technology, conduct technical calls, and provide backup to support staff as necessary. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com. Show more Show less

A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements. Job Overview: This position is for a Senior Associate to be part of a fast-growing Deals Strategy team within our Advisory Acceleration Center. Deals Strategy (DS) is a specialist team within PwC Strategy& that shapes the M&A landscape by supporting PE and corporate clients in developing investment perspectives and value creation strategies that make a difference in the highly competitive M&A market. We serve private equity clients with over $2.5 trillion in assets under management, and publicly traded companies with a combined market capitalization of over $4 trillion. From initial investment strategy development to commercial due diligence, value creation post-close and exit, we’re here to help our clients drive growth. Our Deals Strategy Acceleration Center (DS AC) in India is a specialist team within our broader Bangalore Acceleration Center that plays a critical role in supporting DS project teams with research, analytics and knowledge management support across industries (including Technology, Media, Healthcare, Consumer Products, Retail, Industrial Products and Energy, Oil and Gas). Responsibilities Include Help create and review delivery modules (e.g., vendor benchmarking, survey analysis, website scraping, slide creation, intellectual property within the AC) Help with DS AC onboarding and training programs Drive day-to-day deliverables at the DS AC team by helping in work-planning, problem solving, hypothesis generation and research tools and review your work and that of others for quality, accuracy and relevance Proactively assist the team in various aspects of the client engagements Contribute to the development of your own and team’s technical acumen and business acumen Work closely with US DS teams to fully support client engagements Demonstrate critical thinking and the ability to bring order to unstructured problems Delegate to others to provide stretch opportunities, coaching them to deliver results Engage with US counterparts to build trust and relationships in an effort to develop and market the AC brand Uphold the firm's code of ethics and business conduct Other Areas Contribute to practice enablement and business development activities (Proposal responses, client interactions, workshops etc.) Learning new tools and technologies if required. Develop/Implement automation solutions and capabilities that are aligned to clients business requirements Know how and when to use tools available for a given situation and explain the reasons for this choice Use feedback and reflection to develop self-awareness, personal strengths and address development areas Use straightforward communication, in a structured way, when influencing and connecting with others Use a broad range of tools and techniques to extract insights from current industry or sector trends Staying in the loop and on top of the latest M&A trends and developing new skills Ability to provide examples of prior problem solving to help guide the team members Additional Job Description Additional Job Description Desired Experience and Skills: 4 to 7 years of industry experience, with an emphasis on service delivery Data Visualization tools such as Tableau/ Power BI and Excel/Google Charts Ability to effectively take ownership and work on multiple, concurrent projects under stringent timelines while working both independently and in a team environment Ability to work effectively under strict deadlines and utilize project management skills to manage tasks Relevant experience in conducting primary research (including desktop research, surveys and web scraping), secondary research, analysis of complex data and client-ready deliverable creation Relevant experience in private equity, commercial due diligence, target screening and / or M&A advisory preferred Multi-tasking and balancing time effectively, keeping a rapid pace without sacrificing quality Strong business acumen, with analytical and problem-solving skills Effective written and verbal business communication skills when interacting with team members and/or clients in a professional setting Extensive experience in creating clear and concise reports, including graphics and data visualization for clients and clearly presenting findings to interested parties Desired Soft Skills Effective communication and storytelling skills to various audiences (written and verbal) Strong work ethic, proactive and professional behavior Strategic and creative thinker, problem solver Educational Background MBA from premier B-Schools (preferred) Strong academic credentials, analytical ability and leadership skills Additional Information Time Type: Full time Work Location: Bangalore Work Timings: Work hours may vary for specific projects Travel Requirements: NA Past Experience: Prior experience in consulting or exposure to a multinational environment is highly preferred. 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We are looking for candidates having a minimum of 2 years of technical experience in Siebel implementation and/or support projects, and who have worked on Siebel Configuration, Workflow and Scripting We require candidates who have strong technical knowledge of the latest Siebel Application 8.x modules. The candidates must have knowledge of Siebel EAI, EAIM, Configuration, Scripting, Workflow, Open UI. Candidates having experience in Open UI would be preferable A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Show more Show less

Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. About The Role & Team Are you ready to make a significant impact on our organization's success? We're seeking a dynamic Credit Manager to join our team and lead the Invoice to Cash process for the SEA region. If you're passionate about cash management and are a relationship builder, this could be an opportunity for you to join our dynamic team. As a Credit Controller you will proactively work and support the invoice to cash process, meaning that this position acts as the point of contact for all matters which relate to customer debt and billing. The role facilitates the accounts receivable activity to generate cash flow through cash collection in line with Credit Management best practice. Working closely with Tier 1 customers at a regional level and act as a single point of contact. The role ensures customer debt for the region is kept at or below corporate target levels. It also contributes to the overall satisfaction of the customers with the billing deliverables. This role includes frequent communication with our customers. The role reports to the Head of Credit and Cash in APAC What You Will Do Provide independent credit evaluation and/or credit approval and make sound recommendations to improve asset quality while supporting business growth of the company. Execute all debt collection activity for an assigned portfolio of customers in a dedicated region. Monitor and track progress on action plans. To manage process to suspend customer services in event of continued non-payment, in line with SITA’s agreed disconnection procedure and in accordance with SITA Credit Policy Contact customers pro-actively regarding due payments and be responsible to coordinate prompt & accurate allocation of all customer payments received against outstanding invoices. To reconcile & agree disputes over SITA and customer invoice data. To carry out any required reconciliations of historical debts. Work collaboratively with other SITA teams to resolve issues affecting cash collection / revenue recognition or raise issues which may impact on customer satisfaction. To ensure that any problems which impact billing (e.g. Contract, service delivery, invoicing, or tax issues) are addressed promptly with the necessary parties to support resolution. Act as the single point of contact to the customer for the resolution of any issues or complaints around invoice validation or content and for the understanding of the invoices, billing reference data or tools, statements of accounts or debt position. Address customer satisfaction issues in the billing and payment areas. To undertake, when necessary, any training with customers on SITA’s invoices, payment best practices, and any other billing content and tools. Responsible to develop action plans after customers’ surveys (e.g. CFF feedback on billing) or complaints (including escalations to Corporate level, e.g. Orange or Red Alerts). To record and anticipate the business requirements of the customers and work on proposing solutions. Keep knowledge of SITA’s products and services, billing and payment processes up to date, and to attend all training that is necessary to maintain her/his know-how. Manage the live accounts within the region to deliver on SITA's cash flow forecasts. Qualifications EXPERIENCE: Bachelor’s degree in Banking, Finance, Business Administration, or Economics (with minimum 5 years of relevant credit evaluation or finance experience) International Debt collection or Customer Billing experience or similar roles is an advantage. Fluent in English. Having Chinese fluency is an extra advantage but not mandatory. Knowledge ERP financial systems Self-starter with ability to work independently. Excellent organizational and time management abilities to handle multiple tasks and deadlines effectively. Strong interpersonal and communication skills to work collaboratively in a team-oriented environment. Ability to maintain confidentiality and handle sensitive information with professionalism and integrity. Advanced user of MS Excel and knowledge on other desktop software, particularly MS Office, Business Objects, Power BI Good understanding of products, services and tariffs Knowledge of Business Objects reporting Education & Qualifications Bachelor's degree in Business or Economics (or 2-years certificate plus degree equivalence acquired through working experience and training);- Working towards a related professional certification;- Fluent in English. Multilingual an asset;- Member of ICM (Institute of Credit Management) an asset. What We Offer We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Show more Show less

Job Description Join Our Team at Litera: Where Legal Technology Meets Excellence Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work. Overview: A Product Owner works closely with prospects and customers, internal customer support, sales, but most of all engineering teams to guide new features and products from idea to release by working with scrum teams to define and execute changes to products. A Product Owner spends much of the time working to understand key customer workflows to identify gaps, create solutions to solve problems that drive value, translate business needs and technical requirements into epics for scrum teams to execute, and deliver solutions to make customers happy. Key Responsibilities: Gather details and gain in depth understandings of the current marketplace, personas, buyers, user problems, and know key workflows by working with market facing teams to review market data, observe users, gather customer feedback, and administer surveys and UX studies. Document detailed business problems and technical requirements. Develop a deep understanding of the products your teams create and support. Use market data to drive planning and execution to successfully deliver both strategic and tactical market driven products. Partner with customer support, sales, and development teams to act as the voice of the customer and to channel feedback, mediate, and drive consensus between these groups. Work with customer support and marketing teams to successfully release new versions of products as well as create sales and training materials for new versions. Mentor and coach the teams on Agile and Scrum frameworks and process. Facilitate release and sprint planning processes, scrum ceremonies, and empower team commitments for release and sprint delivery. Collaborate with the teams, monitor and track release and sprint milestones, and facilitate mitigation of issues and risks. Qualifications: 4 + years’ experience as a product manager, product owner, or business analyst in agile environments. 2+ years’ experience with the Atlassian/Jira/Confluence suite and other project/program management tools. Bachelor’s degree in computer science or information technology. Considers how changes have strategic rather than tactical impacts. Experience leading, working with, and facilitating agile and scrum ceremonies. Curious to discover, consider different possibilities, enthusiastic, self-motivated, energetic, can think and react quickly, and is a natural problem solver. Enjoys working with technical teams to develop technical solutions, as well as external key users and buyers to discover ambiguous problems in workflows. Must work well with multiple stakeholders with differing objectives in a dynamic environment. Excellent communication skills, both written and verbal, and the ability to translate complex business requirements and technical details to and from development and customer facing Why Join Litera? The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey. Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are seeking exceptional candidates with experience and passion to fill an Analyst position in the Survey Operations & Analytics (SOA) team at BCG. This team is part of the Center for Customer Insights team and rolling-up to Global Advantage Practice Area. The team is an integral part of BCG’s strategy to deliver superior value and sustained impact to clients. SOA specializes in supporting BCG case teams on client projects that include primary data collection (surveys). The team has capabilities that enable it to engage across all elements of the primary research value chain with both BCG case teams as well as external service providers. Special emphasis is placed on application of advanced analytics to survey data, providing key outputs that drive critical insights. Additionally, the team also builds models, simulations, and visualizations to maximize usability and impact of these analytics outputs. At SOA, you will be joining a highly innovative team with an entrepreneurial mindset. You will be working directly with BCG’s core consulting business in a highly dynamic and fast paced environment. In addition to bringing your own unique skills and capabilities to the table; you will be expected to leverage opportunities to learn and grow intellectually through formal and on-job training. What You'll Bring Education Bachelor’s/Master’s degree with demonstrated high academic achievement in analytics, data science, or mathematics and relevant work experience in market/consumer research data analytics (projects/coursework/internships) Candidates with the following educational backgrounds will be preferred –Statistics/Applied Statistics, Operational Research, Economics, or Mathematics Experience 1-3 years of relevant experience in the field of market research and data analytics Strong analytical capabilities – data management, processing, and analysis Strong hands-on experience Advanced Excel, and PowerPoint Knowledge of additional tools such as SPSS, R, Python, Alteryx, Tableau, SAS, Market Sight, VBA, SQL will be an added advantage Strong knowledge of and affinity for database and analytical tool management Strong ability to work with multiple, geographically distributed teams in a fast-paced environment, multi-task & operate effectively in a matrix organization prioritization and expectation management Able to engage with senior stakeholders independently, prioritize work and manage stakeholder expectations Strong interpersonal skills and credibility – collaborative, team player with strong work ethic and service excellence orientation Effective written & verbal communication (English) Who You'll Work With Colleagues in the Survey Operations & Analytics team who engage with BCG consultants and topic experts for efficient survey execution and analytics of survey data. Your work will support data-driven consumer insights, driving strategic decisions for our clients. Additional info YOU'RE GOOD AT Business oriented – understanding business objectives and context of associated market research Fast learner – able to grasp and apply market research knowledge to interpret and discuss elements of survey design (sampling, quotas, methodology, questionnaire structure etc.) Team player – able to collaboration with survey programmers, third-party vendors, and partners for implementation of online surveys and data collection Eye for detail – able to engage on quality review of online surveys before launch, data handling and management capabilities to validate and clean data prior to further processing Sound knowledge of statistics and application of statistical theoretical concepts (univariate, bivariate and multivariate methods). Able to quickly learn and use specialized survey data analysis tools such as SPSS, Sawtooth, etc. to deliver practical data analytics outcomes Strong data interpretation capabilities. Learn and use Alteryx and advanced Excel for survey data transformation and processing as well as for creation of formula/macro driven models and simulators Knack for graphical representation of analytical outputs. Learn and use visualization tools including PowerPoint, Tableau and Market Sight to represent analytics output in the most appealing and insightful manner Working with virtual, multicultural global teams, requiring cross-time zone engagement Working in a fast-paced and dynamic environment, dealing with ambiguity and unstructured situations Multi-tasking; including networking, relationship building as well as informal Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify. Show more Show less

About the Company : Cvent, Inc. (www.cvent.com) is the world’s leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also develop mobile apps for both corporate and consumer events. Founded in 1999, we currently have 5200+ talented and dedicated employees and are headquartered just outside of Washington, D.C., in McLean, Virginia, with additional U.S. offices in Portland, Oregon, Austin, Texas, and Atlanta, Georgia. Internationally we have offices in Gurgaon, India, and London, England. Cvent has received many awards and honors recognizing our strong company culture, innovative products, stellar customer service and support, visionary leadership and investment in our employees. About the Role : We are a team of 900+ Product Consultants, Project Managers, Graphics designers, Success Consultants, Quality Analysts, Trainers, and Reporting Analysts. Ours is a close-knit group of dynamic and high-energy professionals. This team provides customer service and technical support as well to support and build web events, mobile app events, surveys, custom reporting and RFPs to more than 20,000 clients. Cvent hires the brightest people with extraordinary capabilities to learn and are extremely motivated to succeed. The demonstrated ability to think at both strategic and operational level, locally and globally, is required. We’re looking to bring somebody on board who’s – Mission-Driven, Humble, Resilient and a creative problem solver. Responsibilities : Implement continuous improvement initiatives to improve customer experience. Advise and implement the vision and strategy for the Support organization in achievement of organizational goals in partnership with other departments/functions. Deliver defined Objectives and Key Results (OKRs) and performance measures against company goals with a hands-on approach to understand gaps and run continuous improvement efforts. Develop a successful team of Managers, Leads & Specialists in a growth environment including developing the team for future changes, managing the team's change resilience, and minimizing performance impacts associated with change. Work and be accountable for headcount planning, budget, and cost mitigation and/or investment initiatives. Guide employee engagement and an inspiring culture ensuring effective performance management, mentoring, and development and crafting an environment where people can excel through accountability, support, and empowerment. Demonstrate a data driven approach to supervising the function, including establishing effective critical metrics, key performance indicators, and other leading/lagging indicators which provide insight into the efficiency of the function and changes in risk profile. Consistently improve the customer experience across our key channels and products by advocating for the voice of the customer across internal partners, ensuring that resources are invested in improving customer satisfaction and enabling scale. Use excellent presentation and interpersonal skills to report findings and recommendations to the leadership. Identify and implement groundbreaking changes to generate efficiencies and deliver better customer experiences while ensuring the teams adheres to business requirements. Keep ahead of event industry developments and apply standard methodologies to areas of improvement. Additional duties and responsibilities as necessary. What Does Success Look in Your First 12 Months : Establish a successful model covering all aspects of hiring, training, and Support processes that is clearly defined and documented. Proven cross-functional relationships with other stakeholders to run functional improvements using all relevant data sources to drive an improved customer experience. Built and implemented a strong governance model for the team with a very hands-on approach and in alignment with key stakeholders to ensure adherence and compliance to all established policies and procedures to deliver the best possible experience to our customers. Work seamlessly towards ensuring alignment to the organizational and functional goals and deliver as per the vision. Mentor leaders, managers to ensure effective succession management and best practice implementation in talent management through close coordination with HRBP. Thorough assessment, refinement, and deployment of our services offerings. Be the Champion of ‘Voice of Customer’ and ‘Voice of Business’ and effectively engage, proactively drive and ensure excellent stewardship of critical business programs. Qualifications : Overall 15+ years of customer support operations experience. Minimum 8 years of experience in service delivery & managing large teams. Experience scaling and building operational teams, including people, processes, and programs. A solid leader, doer, motivator, and decision-maker with consistent track record working efficiently with people at all levels. Managing B2B customer operations in US/EU (preferred). Handled a team size minimum of 150 FTE. Results focused, forward thinking approach with ability to problem-solving complex issues to deliver shared goals and outcomes across internal and external teams. Able to develop and optimally articulate a vision & strategy as well as communicate strategic direction. Ability to interpret qualitative and quantitative data to formulate concrete insights and compile information in a structured, logical manner. Comprehensive knowledge of industry best practices, processes, and measurements. Demonstrated experience in providing product support, ideally within a SaaS environment, though not strictly required. Motivational leader who is sensitive to our employee’s and client’s needs. Near-native English fluency. Career progression through client service management a plus. Ability to track key performance metrics and make business decisions. Leadership skills and traits with a fair understanding of motivation theories. Very proficient with software packages of Microsoft Office. Aptitude for data analysis and perform trend analysis. Excellent presentation skills. Entrepreneurial spirit/mindset, flexibility toward dynamic changes. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. We are committed to diversity and inclusivity. Show more Show less

Job Purpose To interact with departments to review and finalize all departmental budgets leading to the formulation of a comprehensive Annual Operating Plan. To drive the Preparation, analysis and monitoring of Strategic Plan through conduct of a Strategy Workshop. To drive business case evaluation and enable senior management to take value based decisions. To provide key inputs via MIS that would enable rational decision making. We are seeking a dynamic and analytical Business Analyst for our Shared Services Centre who has capabilities towards driving Operational Excellence and support Digital Transformation initiatives. This role demands collaboration with stakeholders across departments to identify business needs, analyze current processes, design functional solutions, perform process improvement activities, develop performance metrics, prepare and maintain supporting documentation. ORGANISATION CHART Key Accountabilities Accountabilities Transformation Strategic Planning and Support  Support Strategic review and annual operating plan build with specific focus on Transformation and continuous process improvement projects, approach, methods, and technologies (RPA, Analytics, Digitization).  Ability to drive continuous improvement through “As Is Process” study across Finance & Accounting, Procurement, HR Ops, Finance Assurance, Taxation in Shared Services & manage projects by applying Six Sigma, Value Stream Mapping, and Lean techniques.  Drive the adoption of recent technologies and digital solutions within the shared services environment.  Coordinate and drive development of Business case and implementation roadmap and manage stakeholder buy in and approvals. Stakeholder Management and Project Governance  Work closely with stakeholders to gather and analyze business requirements, identify automation opportunities, and define functional specifications for RPA, AI/ML, analytical solutions.  Knowledge of stakeholder engagement strategies, such as communication plans and feedback loops.  Awareness of tools for change management, including surveys, feedback forms, and communication platforms.  Support in driving cross-functional projects, facilitate proper governance of projects ensuring adherence to timelines and outcomes aligned to strategic objectives.  Coordinate and anchor action plan to progress towards achieving best in class status.  Drive weekly/monthly project progress review meetings with cross-functional teams including Business, SSC, IT, Application vendors, Implementation partners etc. Operational Capabilities  Should be familiar with process standardization, sharing best practices across functions and consolidating detailed process documentation.  Should bring in strong analytical skills to perform root cause analysis and identify gaps, improvement areas.  Support in benchmarking efforts, including data collection and validation, data presentation, and evaluation of results.  Should be familiar with financial terminology and key budget components (e.g., operating expenses, capital expenditures).  Capability to implement risk mitigation strategies, minimizing the impact of identified risks.  Act as a single “Source of Truth” for monitoring SSC performance against the agreed SLA/KPIs defined and publish SSC performance dashboard.  Proficiency in preparing and presenting CEO/CXO packs, SLT decks, flyers, organize Steerco meetings, etc.  Manage and maintain governance calendar and drive closure of governance ATRs. KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS Interact with various SI partners through planned governance meetings. Interact with IT Service Providers (AI / ML / RPA / Process/Data Mining etc.), Consulting and Management Service Providers as required. INTERNAL INTERACTIONS Interact with all functions / departments of GMR SSC, MAG etc. Work closely with Head – PMO and Business Excellence, Functional Heads in driving and adopting improvement initiatives in GMR SSC FINANCIAL DIMENSIONS Not Applicable Other Dimensions Not Applicable Education Qualifications  Bachelor’s degree in Business, Information Technology, or a related field  Lean Six Sigma Green/Black Belt from a Reputed Institute Relevant Experience  5+ years of experience as a Business Analyst, with exposure in driving RPA / AI / ML / process mining projects  Proven experience in analyzing and documenting business processes, creating process maps, and defining requirements  Experience working in Agile environments, contributing to sprints and iterative development cycles  Experience in Business Process Reengineering (BPR) or Business Transformation  Proficiency in process mapping tools such as Visio, Lucidchart, or similar  Familiarity with SAP ECC / S4 HANA, SQL and data analytics tools is a plus. COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving & Analytical Thinking Planning & Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence Show more Show less

Description Amazon's Product Lifecycle Support (PLS) offers relevant post-purchase product support to customers, and empowers them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts. PLS first launched in Q4 2015 featuring a warranty repair option for Samsung laptops surfaced during the returns process in the Online Return Center (ORC). Since then, PLS has grown substantially, and now offers customers eight product support options - (1) Live call & chat with Amazon product support agent available up to 6 months, (2) Live call & chat with the brand product support agent available up to 2 years, (3) contact the manufacturer yourself by accessing brand phone number and/ support website available up to 2 years, (4) access free warranty repair services available up to 2 years, (5) accessing free replacement parts available until return window, (6) access other sustainable end-of-life options such as trade-in, resell, refill, recycle, donate etc. available up to 2 years, (7) help yourself by watching step-by-step video instructions provided by the brand, and (8) help yourself by following step-by-step instructions provided by the brand. The Product Lifecycle Support (PLS) team at Amazon is seeking a Catalog Specialist II to drive customer awareness and insights initiatives. PLS provides relevant post-purchase product support, helping customers maximize their purchases while preventing avoidable returns. This role focuses on increasing customer awareness through strategic content initiatives across various online marketing platforms. We are looking for a highly customer-obsessed individual with strong ownership, analytical skills, and marketing collaboration experience. Key job responsibilities Develop and execute PLS content strategies to increase customer awareness on YouTube, Reddit, and other online marketing platforms. Collaborate with internal teams to launch and track awareness campaigns, ensuring content effectiveness. Identify high-impact product types and develop targeted educational content to help customers make informed post-purchase decisions. Conduct customer surveys and research to gather insights that drive content improvements. Work closely with marketing and social media teams to align messaging and outreach strategies. Ensure availability during the first half of PST working hours to actively engage in business forums, contribute to key discussions, and influence critical decision-making. Organize and support webinars and customer engagement events to increase awareness of PLS services. Track success metrics for customer awareness initiatives, using data to measure impact and refine strategies. Utilize Excel and SQL to analyze customer engagement data, extract insights, and drive decision-making. Develop scalable SOPs for content creation and distribution across various customer channels. Basic Qualifications 1+ years of program or project management experience Knowledge of SQL and Advanced Excel (Array and Statistical formulas) Experience using data to influence business decisions Preferred Qualifications Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts Knowledge of visualization tools such as Tableau, Datazen, SSRS Experience back office operations, escalation management and troubleshooting environments Ability to analyze customer trends and engagement data to inform strategy. Strong communication and stakeholder management skills to collaborate across teams. Prior experience working with marketing/social media teams. Background in conducting customer research, surveys, and deriving actionable insights. Experience in tracking and optimizing digital content performance. Understanding of customer education strategies and engagement models. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad - A85 Job ID: A2931589 Show more Show less

Job Description Job Description Looking for candidates with 7 to 10 years of relevant experience in construction / power distribution / meter installation. To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities. Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operation. Excellent written and verbal communication skills Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies. Skills Required RoleLead - Smart Metering Industry TypePower Functional AreaEngineering and Maintenance Required Education B Tech Employment TypeFull Time, Permanent Key Skills METERING Other Information Job CodeGO/JC/148/2025 Recruiter NamePriya Srinivasan Skills Required RoleLead - Smart Metering Industry TypePower Functional AreaEngineering and Maintenance Required Education B Tech Employment TypeFull Time, Permanent Key Skills METERING Other Information Job CodeGO/JC/148/2025 Recruiter NamePriya Srinivasan Show more Show less

Design Intern skills- Core Design Skills- UI/UX Design: Basic understanding of user-centric design, wireframes, and prototypes. Visual Design: Grasp of typography, color theory, spacing, and layout, basics of design system. Design Tools: Proficiency in Figma (preferred), Adobe XD, or Sketch. Design Thinking & Process - Problem Solving: Ability to break down user needs and think in systems. User Research Basics: Familiarity with user interviews, surveys, or usability testing. Design Thinking: Knowledge of ideation, prototyping, and iteration loops. Soft Skills - Collaboration: Able to work with developers, PMs, and other designers. Communication: Present ideas clearly through storytelling and rationale. Curiosity & Learning Attitude: Open to feedback and eager to grow. Bonus Skills (Good-to-have) - Basic HTML/CSS knowledge Graphic design skills Portfolio with side projects or case studies

Job Title: Field Surveyor Location: Across Himachal Pradesh Employment Type: Full-Time, Permanent Salary: ₹12,000 per month Additional Benefits: Fuel Allowance Daily Allowance (DA) and Accommodation (for out-of-town assignments) Job Overview: We are looking for dedicated and detail-oriented Field Surveyors to join our team. The role involves on-ground data collection across Himachal Pradesh. This position is open to both freshers and experienced candidates who are ready to travel and take initiative. Key Responsibilities: Conduct field surveys and collect accurate data Submit daily progress updates and reports Maintain basic records and documentation Requirements: Two-wheeler (Mandatory) Smartphone (Mandatory) Laptop (Mandatory) Basic communication and record-keeping skills Willingness to travel extensively within Himachal Pradesh Ability to work independently and responsibly Immediate availability preferred Job Type: Full-time Pay: From ₹12,000.00 per month Benefits: Commuter assistance Schedule: Day shift Work Location: In person

Thomson Reuters ONESOURCE University is looking for a Technical Trainer to join our global team in India. In this role, you will deliver training (live remote and on-site) to clients of ONESOURCE Statutory Reporting and related tax technology software solutions. The role works closely with clients and Thomson Reuters teams (Professional Services, Product Management, Engineering, Customer Success, and others). In addition to delivering training, you will play an instrumental role in creating and maintaining training curricula in different formats (instructor-led workshops, eLearning courses, certification exams), to ensure it correctly reflect product capabilities. About the Role As a Technical Trainer , you will: Lead training sessions focused on Thomson Reuters ONESOURCE Statutory Reporting and related tax technology software applications Conduct multi-customer workshops as well as classes dedicated to single customers Deliver training sessions live remotely and onsite/at the client location as needed Work with clients and internal Subject Matter Experts (SMEs) to identify training needs and delivery methods for customer and partner training Work with product SMEs and the training content development team to create and continuously improve the content of the training materials to coincide with product updates and developments, in different delivery types (instructor-led workshops, eLearning, videos, exams) Perform courseware updates Maintain and administer training surveys, tracking completion rate and scores/feedback Communicate internally to ensure billings are accurate and timely Book and allocate back all required travel arrangements Actively develop ONESOURCE product knowledge About You You're a fit for the role of Technical Trainer , if you have: Degree in Finance, Tax & Accounting, or similar Shift Timing: 2pm to 11pm IST Tax knowledge and experience of working within a statutory reporting environment Minimum of 6+ years of relevant experience working in a similar capacity. Chartered Accountant credentials part or fully qualified ONESOURCE Statutory Reporting product knowledge preferred , knowledge of ONESOURCE Corporate Tax is a plus Experience in financial reporting, IFRS, GAAP, disclosure management, Statutory Audit, and preparation. Customer-focused and interested in being part of a revenue-generating department Strong verbal and written communication skills Ability to work independently #LI-SS5 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

Position: Field Marketing Executive Company: Mysa Sleep Solutions Pvt. Ltd. Location: Shamsabad, Hyderabad (Field role) Salary: ₹15,000 – ₹20,000 per month Experience: Minimum 1 year Travel Reimbursement: All official travel expenses will be reimbursed. Key Responsibilities: Visit dealers, stores, and residential areas to promote products. Conduct field surveys and product demonstrations. Build and maintain strong relationships with distributors and retailers. Share regular field activity reports and market feedback. Ensure visibility and availability of products across locations. Requirements: Languages: Hindi and Telugu (mandatory), English (preferred). Good communication and convincing skills. Willingness to travel locally on a daily basis. Marketing/sales experience in FMCG or retail industry preferred. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Application Question(s): Are you fluent in Hindi and Telugu? Do you have at least 1 year of field marketing or sales experience (preferably in FMCG or retail)? Are you comfortable with daily local travel for dealer/store/residential visits? Are you currently based in or willing to work in Shamsabad, Hyderabad? Language: Hindi, Telugu (Required) Work Location: In person

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Position: Full Stack Developer II Location : Hyderabad, India At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology, and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Position Summary At BMS, digital innovation and Information Technology are central to our vision of transforming patients' lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team! As a Full Stack Developer II based out of our BMS Hyderabad you are part of the GDD Business Insights & Technology team that delivers data and analytics capabilities for RWD, Portfolio & Trial Operations functions. The ideal candidate will have a strong background in building, designing and improving the user experience of data products, platforms and services. The role involves a combination of creative and analytical skills, as well as an understanding of user behavior, and technology. Key Responsibilities The Full Stack Developer II will be responsible for creating user and web applications using Python, SQL and React JS Write clean, efficient, and maintainable code while following best practices. Develop project and portfolio user interfaces like report visualizations and dashboards as a key capability and value driver User research: Conducting user research to understand user needs, behaviors, and pain points. This may involve surveys, interviews, and usability testing. Accountability and involvement in wireframing, prototyping, and creating high-fidelity designs to enhance user experience. Collaboration with stakeholders: Collaborating with product managers, Senior Data Visualization Engineer, Data Engineers, and other stakeholders to ensure that the user experience aligns with business objectives and technical requirements. Accessibility: Ensuring that digital products and services are accessible to users with disabilities and comply with accessibility guidelines. Help analyze data multiple sources of spectrum-related information, recommend and develop reports Staying up-to-date with industry trends: Keeping up-to-date with the latest trends and advancements in Engineering, UX design and technology, and applying this knowledge to enhance the organization's data pipeline and UX design capabilities. Serves as the Subject Matter Expert on Data pipelines and BI reporting Comfortable working in a fast-paced environment with minimal oversight Prior experience working in an Agile/Product based environment. Provides strategic feedback to vendors on service delivery and balances workload with vendor teams. Qualifications & Experience Degree in Computer Science, Design & Engineering, Biotechnology, or a related field 3-5 years proven working experience of front-end and back-end technologies, including - Python, flask, SQL alchemy, sql, React.js, HTML, CSS, JavaScript, and RESTful APIs. Hands on experience on AWS Glue, Azure and Tableau is desired Experience with rapid wireframing, prototyping and storyboarding tools like Miro boards, and Adobe Creative Cloud Data Visualization Engineer tool set Knowledgeable in designing for both responsive and fixed size applications. Ability to wireframe, prototype, apply Design thinking principles and validate data products. At least 3 years technical expertise in product design and development, data visualization techniques Familiarity with database and ETL processes from Information management and consumption standpoint is needed is a plus Strong analytical and problem-solving skills Excellent communication and collaboration skills Functional knowledge or prior experience in Lifesciences Research and Development domain is a plus. Experience and expertise in establishing agile and product-oriented teams that work effectively with teams in US and other global BMS site. Initiates challenging opportunities that build strong capabilities for self and team. Why You Should Apply Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Job Description: HR Business Partner (HRBP) Job Title: HR Business Partner Exp- 7 to 10 Years Joining Time:- Immediate to 1 Week Location: Chennai, India Department: Human Resources Job Summary: As an HR Business Partner (HRBP), your primary role is to enhance the employee experience, foster strong connections, and drive HR process excellence within Optimum Solutions. This position will focus on establishing meaningful connections with employees through virtual and in-person interactions, maintaining and improving employee engagement, and serving as the custodian of employee experiences. You will also oversee and contribute to key HR initiatives, including onboarding, employee communication, retention strategies, and process adherence. Key Responsibilities: Employee Engagement and Connection Establish and maintain connections with employees through regular communication. Maintain records of virtual and in-person interactions with employees. Monitor and improve the Employee Engagement Index and NPS score. Facilitate a religious daily induction program for new hires. Provide ongoing support to new employees for their first 90 days. Act as the primary point of contact for addressing employee concerns and issues. Manage and enhance the organization's presence on social media platforms, particularly Glassdoor. Enhance Employee Experience Drive employee communication strategies to enhance overall employee experience. Administer regular pulse surveys to gauge employee sentiment. Address HR-related queries from employees promptly and professionally. Develop and execute strategies to retain and engage employees effectively. Process Adherence Ensure strict adherence to HR process automation. Maintain and update HR trackers and records. Promote professional email etiquette within the HR department. Financial Control Track and report on cost savings and other financial metrics related to HR initiatives. Manage the offboarding process, including conducting exit interviews and assessing their impact on the business. Attitude and Behaviours Exhibit a positive attitude and behaviour conducive to a productive and collaborative work environment. Manage and resolve employee escalations efficiently and professionally. Qualifications: Bachelor's degree in Human Resources or a related field (Master's degree preferred). Proven experience in HR, with a focus on employee engagement and experience. Strong understanding of HR principles, best practices, and employee relations. Excellent interpersonal and communication skills. Proficiency in HRIS and Microsoft Office Suite. Problem-solving and conflict resolution skills. Knowledge of employment laws and regulations. Optimum Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less