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Harman International
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Support Specialist

Support Specialist

Harman International

4 - 5 years

6 - 7 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Product quality Administration DTS Support services Issue resolution Office management Licensing Troubleshooting Automotive Product marketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description & Requirements

A Career at HARMAN Digital Transformation Solutions (DTS)

We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions.

Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity s needs
Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility
Empower companies to create new digital business models, enter new markets, and improve customer experiences

About the Role

As a Support Specialist within the Support Team, you will support customers on their Accounts and Non-technical issues. You ll work alongside Global Support Services, Engineering, Sales, and Product Marketing to ensures to delivers superior service to its customers.

What You Will Do

Provide support to customers via chat, email, phone, or Zoom

Follow up with customers consistently, sharing updates, recommendations, and action plans

Escalate issues as per Standard Operating Procedures

Collaborate with internal teams to resolve issues and ensure timely responses

Handle internal and external escalations within team scope

Reproduce customer issues in-house and provide clear documentation and resolution paths

Conduct initial technical troubleshooting on Workspace ONE and other EUC products

Utilize internal tools, knowledge bases, forums, and team expertise to drive effective solutions

Contribute to internal/external knowledge base content

Collaborate with cross-functional teams (Support, SaaS Ops, Licensing, OM, GEM, CSO, SAM/CSM, and IT) to maintain accurate customer records and ensure effective issue resolution

What You Need

Bachelor s Degree
Previous experience with a major service case system
Microsoft Office Suite Trained
Ability to apply office management practices and administrative support processes
Ability to work under pressure and tight deadlines
Ability to work independently and within a team environment
Outstanding communication and interpersonal skills required
Skill in the utilization of correct grammar, spelling, punctuation, and required formats
Effective communication skills - both written and oral
Ability to multi-task
Location: Bangalore
Shifts: 24/7 (ANZ/APAC/EMEA/NASA)
Work Model: Hybrid work model with 3 days work from office

What Makes You Eligible

Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Dedicated performer & team player with the ability to advocate appropriately for product quality.
Relentless learner with a dedication to learn new technologies and test methods
Self-driven and Innovative to drive continuous improvements in Test process
Resourcefulness in triaging problems and coordinating with multiple teams for issue resolution
Strong written, verbal communication and inter personal relationship skills

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