Support Manager

Job Description

Support Manager Location: HiLITE Business Park Job Type: Full-Time Education: Bachelor’s degree in Commerce (B.Com) preferred Role Overview: We are seeking an experienced and results-driven Support Manager to oversee our customer support operations. The ideal candidate will possess strong leadership skills, a background in commerce, and a passion for delivering exceptional customer service. Key Responsibilities: Lead and manage a team of support professionals to ensure efficient and effective customer service. Monitor, evaluate, and improve support processes to maximize productivity and customer satisfaction. Handle escalated customer issues and provide timely resolutions. Train, mentor, and guide team members to foster professional growth and skill development. Prepare regular reports on team performance, customer feedback, and operational metrics. Collaborate with internal departments (such as sales, accounts, and product) to resolve customer concerns and improve service delivery. Implement best practices and stay updated with industry trends in customer support. Qualifications: Bachelor’s degree in Commerce (B.Com) or equivalent. Minimum 2 years of experience in customer support or team management. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Proficient in MS Office and customer relationship management (CRM) software. Ability to multitask, prioritize, and manage time effectively. Proven leadership skills with the ability to motivate and develop a team. What We Offer: Competitive compensation package. Opportunities for professional development and career growth. Positive and collaborative work environment. Job Types: Full-time, Fresher, Internship Pay: ₹15,176.04 - ₹52,646.42 per month Benefits: Cell phone reimbursement Internet reimbursement Shift: Day shift Night shift Work Location: In person