Support Lead

About Client:

Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.

Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia.

Job Title: AWS Support Lead

Key Skills: AWS Support, support Lead, AWS, Team Management, Incident Management, ITSM, Support AI Products, Automation Initiatives, SAAS

Job Locations: Chennai

Experience: 8 - 12 Years

Budget: 14 - 18 LPA

Education Qualification: Any Graduation

Must Have Team Management experience (on cv & real time)

AWS Hands on experience in projects

Operation/ Incident Management/ Support

Qualifications

A bachelor's degree in engineering, Computer Science, Information Systems, or a related discipline is required. Certifications in IT Service Management (ITIL), AWS, or related operational frameworks are advantageous. Experience supporting AI products, automation initiatives, or enterprise SaaS environments is preferred.

praneeth.n@people-prime.com