Support Lead

About Cavitak

With its 400+ member strong team (referred to as Cavs), Cavitak is engaged in the following business verticals:

• Retail Distribution

  – Mobile & Consumer Goods

• Value-Added Tech Distribution

  – Audio & Video, Fire, Security, Automation, Network & Power Solutions, and Fundamental Resource Management & AI

• Global Commerce

  – Launchpad for global and Indian brands on e-commerce platforms

What You Will Do

• Lead and manage the Technical Support team across PAN India.
• Ensure effective customer support for Cavitak’s complete product portfolio.
• Analyse customer requirements and deliver tailored solutions.
• Collaborate with Product Managers and OEMs to resolve product-related issues.
• Conduct training sessions to enhance team capabilities and performance.
• Foster a culture of continuous improvement within the support function.

What We Are Looking For

• A proven leader with 7–10 years of experience in technical support and team management.
• Strong background in ELV systems.
• Prior technical expertise in CCTV, Access Control, Fire & Public Address Systems, Automation, Audio & Visuals.
• Ability to drive and scale PAN India support operations.
• Someone passionate about building, mentoring, and growing a high-performing support team.