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Hyderābād

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Lead Consultant - Automation Engineer In this role, you will be responsible for design, develop, and implement automated systems and processes to optimize production and operational efficiency. This role requires a strong technical background in automation technologies, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams. Responsibilities Design and develop automated systems for manufacturing, production, and other operational processes. Design and develop automated systems for manufacturing, production, and other operational processes. Develop, test, and maintain automation scripts and tools for infrastructure provisioning, configuration, and management. Implement Infrastructure as Code (IaC) using tools like Terraform, Ansible, or similar technologies. Assist in automating cloud infrastructure tasks across AWS, Azure, or GCP environments. Collaborate with L3 engineers to implement automation solutions that enhance infrastructure scalability, reliability, and security. Monitor and troubleshoot automated processes, identifying and resolving issues as they arise. Participate in on-call rotations to provide support for automated infrastructure tasks and incidents. Contribute to the continuous improvement of automation processes, identifying opportunities for further automation and optimization. Assist in maintaining and updating documentation related to automated processes and infrastructure configurations. Stay up-to-date with industry trends and best practices in infrastructure automation and related technologies. Work closely with DevOps, IT operations, and development teams to understand automation requirements and implement solutions accordingly. Provide feedback and suggestions to improve automation practices and infrastructure management strategies. Communicate effectively with team members and stakeholders to ensure alignment on automation initiatives. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Good experience in automation engineering or a related role. Good experience in IT infrastructure, with automation. Hands-on experience with automation tools like Terraform, Ansible, Puppet, or Chef. Experience with cloud platforms such as AWS, Azure, or GCP. Preferred Qualifications/ Skills Certifications in relevant technologies (e.g., AWS Certified Solutions Architect, Azure Administrator, Terraform Associate). Experience with hybrid cloud environments. Familiarity with configuration management and monitoring tools. Proficiency in scripting languages such as Python, Bash, or PowerShell. Knowledge of Infrastructure as Code (IaC) principles and practices. Familiarity with CI/CD tools like Jenkins, GitLab CI, or similar. Basic understanding of containerization tools like Docker and Kubernetes. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com Follow us on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Lead Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 17, 2025, 5:59:54 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

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2.0 - 3.0 years

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Bengaluru, Karnataka, India

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Key Responsibilities Team Leadership and Management Lead and manage a team of 5-7 editors and creative professionals Develop team capabilities through mentorship, training, and performance coaching Implement efficient workflow processes and creative quality standards Conduct regular performance reviews and provide constructive feedback Foster a collaborative and innovative team environment Allocate projects and manage team workload effectively Creative Strategy Develop comprehensive marketing creative strategies for Guru App's Hindi market Create end-to-end marketing assets across digital platforms Conceptualize and execute performance marketing creatives Design engaging visual narratives that resonate with Tier 2 and Tier 3 audiences Oversee and approve final creative outputs from the team Content Creation Produce high-impact video ads, social media content, and promotional materials Develop creative concepts that drive app downloads and user engagement Create scripts and storyboards for various marketing campaigns Ensure brand consistency across all creative assets Provide strategic guidance and creative direction to the editing team AI and Technology Integration Leverage Gen AI video creation tools for innovative content production Stay updated with the latest AI-driven creative technologies Experiment with and implement cutting-edge AI video generation techniques Optimize AI-generated content for maximum engagement Performance Marketing Support Collaborate with the performance marketing team Develop creatives optimized for conversion and user acquisition Analyze creative performance metrics and iterate accordingly Required Skills And Qualifications Management Expertise Minimum 2-3 years of team leadership experience Proven track record of managing creative teams Experience in: ○ Team performance management ○ Creative workflow optimization ○ Talent development ○ Cross-functional team collaboration Technical Expertise Proficiency in Gen AI video creation tools Advanced knowledge of creative software: ○ Adobe Creative Suite (Photoshop, Premiere, After Effects) ○ AI video generation platforms ○ Social media design tools Advanced editing and post-production skills Experience and Background 5-7 years of experience in creative leadership roles Proven track record in promo/ad creation Extensive experience in performance marketing creative development Strong understanding of the digital marketing landscape Portfolio demonstrating team management and creative versatility Leadership Skills Strong team management capabilities Ability to mentor and develop creative talent Excellent communication and interpersonal skills Strategic thinking and problem-solving abilities Capacity to manage multiple projects simultaneously Conflict resolution and team motivation techniques Language Skills Fluent in Hindi and English Understanding of colloquial language and youth communication Technical Requirements Proficiency in: ○ Midjourney ○ DALL-E ○ Runway ML ○ Other emerging Gen AI video tools Understanding of AI content generation ethical guidelines Ability to manually enhance and refine AI-generated content Cultural Fit Entrepreneurial mindset Passion for technology and learning Commitment to creating impactful, meaningful content Ability to work in a fast-paced, innovative environment Skills: leadership,performance marketing,design Show more Show less

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Job Summary A Network Architect plays a crucial role in designing implementing and maintaining an organizations network infrastructure. This position requires a blend of technical expertise strategic thinking and the ability to collaborate with various teams to ensure the efficient and reliable operation of IT network equipment. Responsibilities Responsibilities Design and Architecture- Develop comprehensive network solutions that meet the organizations network management requirements including high availability performance scalability and security. Create detailed architectural plans and documentation. Implementation- Oversee the deployment and configuration of network systems ensuring they are integrated seamlessly with the existing infrastructure like server and storage infrastructure. Collaborate with IT staff to implement best practices. Maintenance and Optimization- Perform regular maintenance monitoring and tuning of network systems to ensure optimal performance and reliability. Identify and resolve issues proactively. Capacity Planning- Conduct capacity planning and forecasting to anticipate future network needs. Make recommendations for network hardware and software upgrades as necessary. Security- Implement and enforce security protocols as necessary and ensure compliance with relevant regulations and policies. Perform regular audits and vulnerability assessments. Disaster Recovery- Develop and maintain disaster recovery plans and procedures as necessary. Collaboration- Work closely with other infrastructure teams and application developers to ensure a cohesive approach to network management. Documentation- Maintain comprehensive documentation of the network environment including system configurations procedures and troubleshooting guides. Training and Support- Provide training and support to IT staff and end-users on network-related issues and best practices. Research and Development- Stay abreast of industry trends and emerging technologies. Evaluate new products and solutions to determine their potential impact on the organizations network infrastructure. Qualifications Education- Bachelors degree in Computer Science Information Technology or a related field. Advanced degrees and certifications are a plus. Experience- Proven experience in network architecture design and implementation. Familiarity with various network technologies firewalls and vendors (e.g. Cisco). Technical Skills- Strong understanding of networking protocols monitoring tools. Analytical Skills- Excellent problem-solving and analytical skills. Ability to diagnose and resolve complex technical issues. Communication Skills- Strong written and verbal communication skills. Ability to communicate technical concepts to non-technical stakeholders. Teamwork- Excellent collaboration and teamwork skills. Ability to work effectively in a fast-paced dynamic environment. Project Management- Experience managing projects and leading cross-functional teams. Ability to prioritize tasks and manage time effectively. Adaptability- Ability to adapt to changing technologies and evolving business requirements. Willingness to learn and grow professionally. Preferred Skills Virtualization- Familiarity with virtualization technologies (e.g. VMware Hyper-V). Performance Tuning- Expertise in performance tuning and optimization of networking systems. Security- Knowledge of security best practices and experience with data encryption and protection techniques. Work Environment The network Architect typically works in an office environment but may be required to perform tasks in data centers or remote locations. The role may involve occasional travel on-call duties and the need to work outside regular business hours to address urgent issues or perform maintenance activities Certifications Required Relevant certificate

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8.0 years

8 - 9 Lacs

Hyderābād

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Summary: Work as a senior member of a Scrum team to execute the overall quality plan for one of Charles River’s products. Provide support and assistance to customers and other teams within Charles River. Responsibilities: Work closely with the Scrum Master, Product Owner, business analysts, product specialists, developers and other project team members to assist in carrying out the software quality responsibilities of the Scrum team Create comprehensive test automation scripts from business requirements and functional specifications documents for product features of moderate complexity Execute manual and automated functional, integration, regression, and performance tests Maintain automated and manual test script libraries for functional, integration, regression, and performance testing Interpret results of automation tests and document software defects in issue tracking system; proactively communicate issues with developers and other project team members Provide testing leadership by identifying opportunities for improvement in the Scrum team’s QA methodology Adhere to a testing schedule to ensure efficient and effective product delivery Actively participate in the agile software development process by adhering to the CRD Scrum methodology including attending all daily standups, sprint planning, backlog grooming, and retrospectives Participate in testathon activities as needed Guide and mentor junior staff in proper creation of automated test scripts Qualifications: Education: B.S. degree (or foreign education equivalent) in Computer Science, Engineering, Mathematics, and Physics or other technical course of study or Business with an MIS background. MS degree strongly preferred. Experience: 8+ years of experience in software testing in a process driven technology environment Demonstrated experience programming with C#, SQL and shell scripting languages such as Powershell and Bash Demonstrated experience implementing automation tests with Silk4Net strongly preferred Demonstrated experience implementing and executing automation test scripts against web, native/desktop applications, APIs and batch applications. Demonstrated experience using test cases, scripts, and automated test tools for verifying requirements on multi-tier applications Demonstrated ability translating business requirements into comprehensive functional and technical test plans Knowledgeable in one or more CRD functional areas strongly desired A minimum of 3 years working with an Agile development methodology strongly desired Effective written and verbal communication Supervisory Responsibility: Individual Contributor Team Lead Manager of Managers

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8.0 - 12.0 years

2 - 2 Lacs

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Who we are looking for. Charles River Development is looking for a Senior Web Engineer for the Core Services department to work Classic and Next Gen CRIMS Client Application. This position will require working on multiple strategic and key initiatives including NextGen UI Framework and Components, building a high performing low latency trading system with fully observability capabilities. This is a full-time position for the Paradigm team located at our Hyderabad Office in India. Why is this role important to us. The Senior Web Engineer will contribute to the enhancement and maintenance of one or more Charles River Investment Management Solution (“IMS”) modules or components and help build components, frameworks for our next gen version IMS using React. This position will also provide engineering assistance to customer support teams and other development teams within Charles River Development. What you will be responsible for. Analyze, design, develop, test, and debug large and complex software enhancements and solutions within Charles River’s business and technical problem domains, including modifications to core frameworks and other primary facilities critical to system operation. Collaborate with Business Analysts and Product Managers to create working and sustainable software of high complexity. Direct problem solving for projects or major phases of projects to resolve advanced software technical issues. Develop, test, debug, and implement software programs, applications, and projects using React, JavaScript, or other related software engineering languages as well as keeping abreast of emerging technologies impactful to CRDs business. Provide informed guidance and critical analysis of proposed changes during code reviews. Write unit and automation tests to ensure a high-quality product. Identify ways of improving the development of test methodologies and related test methodology frameworks. Conduct manual tests to ensure a high-quality product. Actively assist team leaders in the agile software development process by adhering to and advancing the CRD scrum methodology, including attending all daily standups, sprint planning, backlog grooming, and retrospectives. What we value Expertise in Software Engineering best practices, object-oriented programming, design patterns, and SOLID principles. Good understanding of Internet Protocols (HTTP), Front-end frameworks for the Web including React, HTML5, JSON, JavaScript, TypeScript. Demonstrated experience with API styles like REST, RPC, gRPC or OpenAPI Good Understanding of Native and External Web-Browser controls. Demonstrate knowledge of development tools like Visual Studio, Visual Studio Code, IntelliJ, etc. Demonstrated knowledge of SQL and Oracle. Demonstrated problem solving abilities involving multi-tiered, high-performance database applications. Demonstrated ability to design and develop software solutions to business and technical problems of high complexity. Proven written and verbal communication skills. Demonstrated ability to work well with peers in a collaborative team environment. Education & Preferred Qualifications Bachelor’s degree in computer science or a related technical field. 08- 12 years of software engineering experience 3 years of experience in financial services domain including exposure OMS and EMS systems Working knowledge of Desktop applications built in .Net, WinForms and WPF. About Charles River Development Charles River Investment management System in an platform that provides many Front-Office functions including Portfolio Management, Order Management and Execution, Compliance, Performance & Attribution, Modelling, Scenario Analysis, and Wealth Management. We are part of the State Street Bank. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark in the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in location, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers.

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3.0 - 6.0 years

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India

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Industry: Pharmaceuticals, Food Additives, Co-processed MCC, Excipients Location: Pan India (Travel Required) Vacancies: 4 Experience:3-6 years Employment Type: Full-Time Only Male candidates Required Job Summary We are seeking dynamic and motivated Business Development Managers with 3-6 years of experience to drive sales, develop client relationships, and support market expansion across India. Key Responsibilities Identify and approach potential customers in the pharmaceutical, nutraceutical, and food sectors. Promote excipients, co-processed MCC, and food additive products to manufacturers and formulation companies. Build and maintain strong relationships with procurement teams, R&D heads, and decision-makers. Understand customer requirements and provide product recommendations in collaboration with technical teams. Conduct market research and gather competitive intelligence to support business strategy. Maintain and update customer databases, track leads, and manage sales pipelines using CRM tools. Achieve sales targets and contribute to regional growth initiatives. Qualifications & Skills Bachelor's degree in Pharmacy, Chemistry, Life Sciences, Food Technology, or related field; MBA in Marketing is a plus. 3-6 years of experience in sales, business development, or marketing (B2B preferred). Good understanding or willingness to learn about excipients, MCC, and formulation ingredients. Strong communication, presentation, and interpersonal skills. Self-starter with the ability to work independently and travel extensively. Show more Show less

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8.0 years

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Hyderabad, Telangana, India

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We are part of the Windows Servicing and Delivery (WSD) team in the Experiences + Devices division. Our mission is simple but critical: keep customers secure and productive by delivering a reliable, high-quality servicing experience across current and future versions of Windows. The Customer Focused Engineering (CFE) team within WSD is seeking Senior Software Engineers to join us in this mission. In this role, you'll work on core components of the Windows operating system—specifically focusing on Active Directory and identity-related infrastructure. You Will Contribute To Investigating and fixing security vulnerabilities across print and networking stacks. Addressing non-security bugs and servicing issues that impact customer environments. Reproducing and resolving customer-reported incidents (ICMs) in collaboration with support and product teams. Driving engineering quality and compliance through rigorous debugging and validation. Ensuring reliable, regression-free fixes across diverse hardware, protocol stacks, and deployment scenarios. This role is ideal for engineers who enjoy deep system-level debugging, protocol correctness, and delivering impact at scale by keeping the Windows ecosystem secure and reliable for millions of users. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Investigate and fix security vulnerabilities in Windows Print or Networking components, ensuring all related variants are addressed. Reproduce, debug, and resolve customer-reported issues (ICMs) across a wide range of print and networking configurations. Deliver high-quality, compatible fixes with minimal risk to system stability or application behavior. Address non-security bugs as part of regular servicing commitments for supported Windows releases. Collaborate with escalation engineers, support teams, and feature owners to drive resolution of complex issues. Maintain strong engineering standards through code inspection, validation, and testing practices. Continuously look for opportunities to improve servicing tools, diagnostics, and triage processes. Provide technical guidance and mentorship to junior team members. Qualifications Required Qualifications: 8+ years of professional software development experience. Proficiency in C++, with experience working in large and complex codebases. Strong debugging and problem-solving skills, especially in multi-threaded, system-level applications. Experience with Windows system-level programming, ideally in areas related to print subsystems, networking protocols (e.g., TCP/IP, SMB, RPC), or driver models. Familiarity with Windows debugging tools (e.g., WinDbg, trace logs, protocol analyzers like Wireshark). Proven ability to understand and troubleshoot unfamiliar codebases. Strong verbal and written communication skills. Ability to work across global teams and collaborate in a diverse, team-oriented environment. B.Tech in Computer Science or equivalent preferred. #wsdjobs #wsdindia #wsd Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

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5.0 years

4 - 6 Lacs

Hyderābād

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Job Description The main function of the role is: Account for the day-to-day management of a functional/oversight team(s) and manage daily service delivery and production activities performed by staff. Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met. As well as, Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc. Role specifics:- Oversees the activities of staff by working closely with direct reports. Manages the day-to-day activities and controls to ensure consistency of policies adherence to procedures. Manages and facilitates timely resolution of issues. Proposes and works to implement workflow changes and supporting technical solutions leading to improved productivity and profitability. Keeps abreast of regulatory compliance and developments for the assigned area and apprises staff as necessary. Identifies and analyzes operations risks related to current and potential business and recommends procedural changes and controls as needed Creates and uses quality service measurement tools to ensure compliance with operational standards with SLAs and SOPs and create management reporting as needed Coordinates and manages projects within the department and/or with BU Shared Services, COEs and Client Operations teams. During the course of normal day-to-day operation, responsible for identifying any unusual or potentially suspicious transaction activity and reporting and/or escalating in accordance with corporate policy and guidelines detailed in relevant operating procedures. Conducts periodic performance reviews; provides ongoing counsel, training, development and motivation of staff. Participates in the hiring, salary, promotional and termination recommendation process Skills/Competency parameter differentiators: Result-oriented with an ownership and accountability mindset Drive pay for performance and culture of performance differentiation Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation Competencies: Client focus: – Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries. Leadership Focus – Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement. Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions. Performance Focus: Provide excellent service to clients through a results-oriented mindset Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk Mandatory Skill Sets: Accounting background is preferred 5+ years’ experience in Fund Accounting Big four/ fund house / accounting firm work experience is preferred CPA/ ACCA a plus Experience of leading automation initiatives Demonstrates strong risk and control achievements Additional Skill Sets: Good understanding of financial services and investment products. Strong attention to detail and a focus on service. Ability to perform under pressure and manage high volumes. Committed to learn technical aspects of each deliverable. Ability to communicate with various internal teams to resolve queries and escalate accordingly. Strong communication, interpersonal, organizational, and time management skills. Demonstrates an ability to be a leader within their team, as well as be a leader amongst your peers. Strong English and communication skills Strong problem solving and analytical skills Detail-oriented, owner’s mindset, logical thinking Sense of responsibility and team work are required Effective communication, organizational and negotiation skills Education & Preferred Qualifications: Graduate degree in Business, Accounting, Finance or equivalent experience preferred 8+ years of experience in related accounting or finance field preferred North America Shifts

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5.0 years

3 - 5 Lacs

Hyderābād

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Req ID: 327754 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Industry Consulting Manager to join our team in Hyderabad, Telangana (IN-TG), India (IN). Basic Qualifications Required: Minimum 5 years of hands-on Oracle CPQ experience. Must Have: Implementation Experience in CPQ Commerce and Configuration flows Technical Skills Must Have: Deep expertise in SQL, Java/C#, JavaScript, jQuery, XML/XSL, and BML. Development Methodologies Must Have: Experience with Agile/SCRUM is desirable. Global Collaboration Must Have: Ability to support multiple geographically dispersed teams. Communication: Strong written and verbal communication skills, with the ability to engage stakeholders at all levels. Nice To have : Domain Knowledge: CPQ business processes, preferably in manufacturing or heavy industry. Industry Experience: Manufacturing constraints (material restrictions, lead-time calculations, etc.). Process Improvement: Ability to analyze business processes and develop systems to enhance efficiency. System Integration: Exposure to enterprise platforms (Salesforce CRM, SAP/ERP Cloud, E-Commerce). Operational Insight: Knowledge of manufacturing/engineering processes is beneficial. Project Leadership: Proven track record of delivering complex projects. Problem-Solving: Excellent analytical, critical-thinking, and troubleshooting abilities. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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7.0 years

2 - 4 Lacs

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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Tech@Lilly Service Management Process Owner for Event Management Assist Tech@Lilly in becoming the most dynamic and effective Tech organization in the world. As a Service Management Process Owner, you will manage critical processes required for world class operations. You will lead a team responsible for maturing service capabilities by leveraging process insights and finding novel ways to reduce operational burdens. If you enjoy bringing leadership, influence, and organizational skills to teams, training others to be successful, finding unique solutions to solve difficult problems and using emerging technology to optimize and simplify; this is the opportunity for you. What You’ll Be Doing: In this role as Service Management Process Owner for Event Management, you will be responsible for the overall governance, design, training and continuous improvement of this process. You will be the accountable authority for the assigned processes and ensure alignment with organizational goals and ITIL best practices. You will lead a team of process managers and collaborate with stakeholders across IT and business units to drive process excellence, maintain service quality, and enhance operational efficiency How You’ll Succeed: Ownership and Accountability: Act as the primary owner and authority for the assigned Event Management process Define process objectives, policies, and standards to align with business and IT strategies. Ensure process compliance and address non-conformance through corrective actions. Process Design and Implementation: Develop and maintain Event Management process workflows, roles and responsibilities. Collaborate with stakeholders to design processes that meet business needs. Drive the implementation of ITSM tools and automation to support process efficiency. Governance and Continuous Improvement: Define, monitor and analyze process performance using Key Performance Indicators (KPIs) to drive data driven business cases. Identify areas for improvement and lead initiatives to enhance process effectiveness. Develop Business cases for improvements Ensure the process and tools evolve to meet changing organizational requirements and industry trends. Collaboration and Stakeholder Engagement: Partner with Event Management Process Managers, IT teams, and business leaders to ensure effective process execution. Provide guidance and support to event analysts, resolving escalations as needed. Communicate process changes, updates, and outcomes to relevant stakeholders. Training and Knowledge Management: Develop and deliver training materials to educate staff on Event Management workflows, tools and process value. Maintain up-to-date process documentation, including policies, procedures, and workflows. Promote a culture of process adherence and continuous learning. Reporting and Insights: Define and measure process success metrics Prepare regular reports on Event Management process performance and improvement initiatives. Present insights and recommendations to senior leadership, using event information and process efficiency and effectiveness What You Should Bring: Exceptional problem-solving and analytical skills. Strong communication and collaboration abilities to engage with diverse stakeholders. Familiarity with Agile, DevOps, or Lean methodologies Strategic and customer-focused mindset. Strong organizational and prioritization skills. Ability to influence and lead cross-functional teams. Proficiency in data analysis and performance reporting Experience with defining, monitoring and improving global/enterprise processes Knowledge of service management industry best practices Previous experience with service ownership and/or leadership in the execution of this process with demonstratable impact Ability to demonstrate and understand how to effectively measure the process effectiveness and efficiency Ability to train and influence others to follow the process Skills and experience with leading a team Experience with and skilled in Organizational Change Management Knowledge of how your process fits into a bigger picture (Service Management) Agility and flexibility to address diverse business problems Ability to work with various data sources and data types Self-management skills with a focus on results for prompt and accurate completion of challenging work Experience in IT Operations, Service Delivery, or IT Governance. Strong project management skills (PMP or similar certification is a plus). Proven ability to lead process improvement initiatives and manage change effectively. Basic Requirements: Bachelor’s degree in IT, Business Administration, or a related field (or equivalent experience) 7+ years of experience in IT Service Management or a related discipline. Proven track record in managing or owning the Event Management processes Strong knowledge of ITIL v3/v4 frameworks demonstrated by ITIL certification Experience with ITSM tools such as ServiceNow, Jira, or BMC Remedy. 12+ years of experience leading Services/teams or service management process execution Additional Information: Travel Requirements: 5% or less Position location: Hyderabad, India Organization Overview Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we redefine what’s possible through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business. The Global IT Service Management Office: The Global IT Service Management Office leads the IT operational practices across the IT function. It seeks to deliver best-in-class IT services. This team leverages process, advanced technology, analytics and people to enable operational transformations across the enterprise. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly

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0 years

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Hubli, Karnataka, India

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Location: Hubli, Karnataka, India Job ID: 81725 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally. Join us as a Sr. Field Technician NI Your Main Responsibilities Execute the installation of new and modernized units applying the methods established by Schindler ensuring the achievement of performance targets. Perform all works according to Schindler standards, including quality and safety policies. Keep the supervisor informed regarding the progress of work, hours spent and any non-compliance. Stay in communication with the customer and the supervisor to ensure the satisfaction of the customer needs. What You Bring For the Field Technician position, Schindler seeks people with: Expertise Desired experience in installations in elevator and escalator industry for at least two years. Knowledge and Skills Desired knowledge in electronics, electricity, mechanics and hydraulics, Basic English Speaking Education ITI in trades such as Fitter & Electrician What’s in it for you? Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued. We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency. Show more Show less

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principal Consultant – Sysadmin Windows (on-prem and Azure) The Azure Virtual Desktop Architect will contribute to technical planning, design, development/integration, and verification/validation of customer’s VDI and AVD environment. Responsibilities Manage VDI Transitions from Citrix to Azure Cloud environment Install and configure Application integration with AVD environment. Create Health checkups for AVD Environment Create and monitor AVD Environment. End to end AVD and VDI environments. Design and Analysis the DaaS environments. Good Knowledge & experienced in Devops & IaaC tools (Terraform) Install and configuring Microsoft AVD technologies . Integration and managing FSLogix Profile management tools Cloud Storage and integration with AVD technologies. Manage Azure Active Directory for Azure Virtual Desktop related systems. Manage and support AVD Clusters HA systems. Analyze system performance indicators and recommend improvement actions for AVD based production configuration. Help in organization and management of the business applications that is installed on Azure VD Improve and adjust Azure VD Azure Virtual Desktop architect and maintenance experience. Azure VM golden image (for AVD) creation, maintenance (Azure Compute Gallery) and workflow across envs Security and patches Building custom packaged application (MSIX) Azure AD, group policy and app deployments through GPO. Expertise on ITIL and Service now tools. Qualifications we seek in you! Minimum Qualifications Bachelor's degree in Computer Science, Information Security, or a related field. Relevant experience in Windows Sysadmin in on prem and cloud environment. Preferred Qualifications/ Skills Solid years of experience in domain of Identity and Access Management (IAM), PAM Domain. Fluent English, oral and written Strong Analytical Thinking Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Principal Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 17, 2025, 6:22:57 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

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Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior IT Security Analyst In this role you will: Design, Implement and maintain Network security technologies (Network Segmentation, Network access control, Web Application firewalls etc..) for on-premises and cloud environment. Key Responsibilities: Work with Project Manager to understand the priority on different projects and complete tasks in timely manner. Design, Implement and maintain Network security technologies (Network Segmentation, Network access control, Web Application firewalls etc..) for on-premises and cloud environment. Design and provision network security policies with required zero trust principles. Support packaging, testing and deployment of agents using enterprise deployment tools. Coordinates activities with other system areas and vendors, and deals with network security systems planning, upgrading, monitoring, testing, and servicing. Troubleshoot complex network environments and providing detailed analysis and remediations. Document High-level and Low-level network designs and procedures Run product evaluation and proof of concepts on emerging network technologies. Liaison with vendor on product issues including design, features, and defects. Implement network solutions aligned to organizational standard and meet regulatory requirements. Provides knowledge transfer with teammates through formal team training sessions, brown bags, and mentoring of other team members. Apply technical expertise in implementing efficiencies and creating strategies to better detect and respond to cyber incidents by prioritizing mitigation actions. Requirements To be successful in this role you should meet the following requirements: Excellent understanding of IT Infrastructure, hands-on technical experience, including: Bachelor’s degree Candidate with 8+ years of experience in implementation of Network Security technologies such as Network segmentation and Network access control in large enterprises. Must have Hands-on experience working on Linux platform administration, with a solid understanding of networking principals and security best practices. Knowledge of script development for Network automation tasks (e.g., Python, Ansible) Experience with a variety of security technologies and concepts (Network load balancers, perimeter security, cryptography, PKI, digital certificates/signatures, hashing/ciphers, IPsec, wireless technologies, URL filtering, etc.) Experience with modern agile software delivery practices such as scrum, version control, continuous integration and delivery (CI/CD), DevOps Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time. AWS cloud platform/services exposure is desired Excellent communication skills. Ability to work in fast paced environment with and changing priorities Able to support aggressive delivery timelines without compromising on quality. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

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Summary: Charles River Development (CRD) is the FinTech division of State Street. Together with State Street’s Middle and Back-office services, Charles River’s cloud-based Front Office technology forms the foundation of the State Street Alpha® Platform, the first front-to-back solution in the industry. The Alpha Data Platform, lets you load, enrich and aggregate investment data. Leveraging this, our clients will be able to manage multi-asset class data from any service provider or data vendor for a more holistic and integrated view of their holdings. This platform reflects State Street’s years of experience servicing complex instruments for our global client base and our investments in building advanced data management technologies. As the Data Integration Developer/Sr Data Integration Developer you are responsible for overall development life cycle leading to successful delivery and support of Alpha Data Platform Services to clients. Responsibilities: As a Data Integration Developer/Sr Developer, you will be hands-on ETL data pipelines, Snowflake data warehouse, CI/CD deployment Pipelines and data-readiness (data quality) design, development, implementation and address code or data issues. You will conduct query performance tuning/optimizations and data loads to meet the SLAs for both batch and real-time data uses cases. Part of your role will need you to investigate problems and work on your own to solve and innovate clear and concise solutions. As a global team, leverage your collaborative experience to work across regions (APAC, EMEA, and North America) to come up with design standards, high-level design solutions document, cross training and data onboarding activities. You will partake in the creation of artifacts to align with the global SDLC process, Governance clearance, conduct peer code reviews and Unit Test Results, be involved in Code deployments, and create Confluence Jira/Kanban stories. Leverage SQL query debugging and defect issue resolution processes to conduct root cause analysis while working with multiple business/IT stakeholders. Qualifications: Education: B.S. degree (or foreign education equivalent) in Computer Science, Engineering, Mathematics, and Physics or other technical course of study required. MS degree strongly preferred. Experience: A minimum of 6-10 years of experience in data integration/orchestration services Strong Data warehousing Concepts, ETL tools such as Talend Cloud Data Integration tool Strong SQL knowledge and debugging skills is a must Experience in service architecture and providing data driven solutions for client requirements Experience on Microsoft Azure cloud and Snowflake SQL, database query/performance tuning Exposure to the financial domain knowledge is considered a plus Prior experience with State Street and Charles River Development (CRD) considered a plus Experience with Qlik Replicate and Compose tools (Change Data Capture) tools is considered a plus Exposure to Third party data providers such as Bloomberg, Reuters, MSCI and other Rating agencies is a plus

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Job Description: IAM Engineer and Analyst Role This role will participate heavily in ongoing IAM program enhancements, monitor and analyze events to proactively address operational issues and thwart threats to the customer environment. You will be responsible for the following: Define and document business and technical requirements for Identity and Access Management systems, including requirements for establishing role, entitlements, and access definitions, defining the provisioning lifecycle processes, user account lifecycle processes, reconciliation, certification, provisioning, and de-provisioning processes. Participate in IAM projects and initiatives. Work with customer team members, business partners/analysts, and application teams to understand access requirements. Create reports to identify provisioning inconsistencies or conflicts and operationalize processes to regularly identify and remediate issues. Automate or streamline existing processes and workflows. Define, validate, and maintain user access roles. Analyze user access roles and processes to independently assess compliance with defined standards. Support user access re-certifications, as defined by customer policies. Strictly adhere to audit and regulatory controls, as well as IAM standards. Independently identify gaps and propose solutions. Regularly review and maintain documentation to ensure it reflects current processes and procedures and identify opportunities for process improvement. Participate in IAM audits and review access control reports to identify potential risks. Maintain up-to-date knowledge of identity and access management best practices. Required Technical and Professional Expertise Minimum 5+ years of experience working within an IAM capacity, at least 2 years in a seniorlevel capacity Bachelor's degree in computer science, information technology, or a related field or equivalent experience Strong analytical skills Good organizational skills and attention to detail Experience with modern Identity and Access Management concepts Hands-on experience with Role Based Access Control (RBAC), Privileged Access Management (PAM), and Segregation of Duties Subject Matter Expert with Active Directory, Entra ID, and Okta to include IAM-related features (user and group management, file share permissions, federation) Proficient in authentication, authorization, and auto-provisioning services, including Active Directory, Amazon Web Services, SSO, SAML, OAuth, and OpenID Understanding of standard integration protocols, APIs, and connectors Familiarity and practical experience in Agile methodology Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message Familiarity with database concepts and relational databases, such as Microsoft SQL Server Preferred Technical Skills Security domain knowledge Knowledge of IT operations, infrastructure services support (Systems NT, UX, Storage, Backups, DB’s or Network management), security incident and security processes Understanding of ITSM/ITIL processes Detailed knowledge and working experience with Privileged Access Management (PAM) SaaS environments Experience in programming (Perl, Python, PowerShell, Administrative scripting) Experience with dashboards and reporting programming (PowerQuery, PowerBI, ServiceNow Reporting) Understanding of high-availability (HA) and failover implementations for network infrastructure and server systems What You Will Do Design, develop and manage IAM solutions based on best of bread IAM platforms Develop and maintain identity lifecycle workflows and identity mappings Provide subject matter expertise for customer IAM infrastructure not limited to: Single SignOn, access management, identity federation, multifactor authentication (MFA), risk-based authentication (RBA) Support customer business groups to efficiently integrate with IAM platforms and services. Good knowledge of directory servers and LDAP protocol technologies (Active Directory) At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

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Company Description Kaleido Kraft Digital is a vibrant agency based in Indore that specializes in Social Media Marketing, Brand Design, and SEO. We create eye-catching graphics, captivating social media content, and SEO strategies to help brands stand out and build a dedicated following. If you're tired of the same old digital marketing approach, join us for a dazzling experience. Role Description This is an on-site internship role as a Sales and Marketing Intern at Kaleido Kraft Digital. The intern will be involved in day-to-day tasks related to communication, customer service, sales, training, and sales management to support the marketing and sales team. Qualifications Communication and Customer Service skills Sales and Sales Management skills Ability to learn and adapt to new tasks Strong interpersonal skills and team player mentality Interest in marketing and sales strategies Pursuing a degree in Marketing, Business, or related field is a plus Show more Show less

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Job Description Manager, SAP Functional Minor Enhancement – OTC The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview The Order to Cash SAP Functional Minor Enhancement team member be analyzing, designing, and implementing SAP solutions to meet the business needs of our stakeholders. You will work closely with stakeholders to understand their requirements, configure the SAP system accordingly, and ensure successful project delivery. This role requires strong functional knowledge of SAP modules and the ability to communicate effectively with technical teams and business users. What will you do in this role Collaborate with clients and stakeholders to gather and document business requirements, ensuring a clear understanding of their needs. Configure Sales & Distribution or Finance SAP modules based on business requirements and best practices. Develop test plans, execute testing scenarios, and validate solutions to ensure they meet business and functional requirements. Provide training to end-users and create user manuals or documentation to facilitate knowledge transfer. Identify and resolve functional issues, providing ongoing support to users and troubleshooting as necessary. Work closely with technical teams, including ABAP developers and system architects, to ensure seamless integration and functionality of SAP solutions. Stay current with SAP best practices and emerging trends, making recommendations for enhancements and optimizations. Define, monitor, and manage Service level Agreements (SLAs) to align with business objectives. What Should you have: Bachelor’s degree in information technology, or a related field. Minimum of 5-7 years of experience in SAP Functions with expertise in relevant SAP module/s. Strong understanding of business processes and the ability to translate them into SAP solutions. Expertise in managing Service Level Agreements. Excellent problem-solving skills and attention to detail. Experience with SAP implementation projects, including requirements gathering, configuration, testing, and user training. Relevant SAP certification(s) is a plus. Excellent project management skills with a track record of delivering projects on time and within budget. Strong analytical and problem-solving skills with the ability to troubleshoot complex issues. Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders. Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who we are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What we look for Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Required Skills: Asset Management, Benefits Management, Business, Management Process, Management System Development, Product Management, Product Upgrades, Program Implementation, Requirements Management, SAP Enhancements, SAP Functional, Stakeholder Relationship Management, Strategic Planning, System Designs Preferred Skills: Job Posting End Date: 07/16/2025 A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R350692

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Job Description Senior Manager, Digital Labs - SDLC Coordinator The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of the company IT operating model, Tech centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each tech center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview: Join us and be part of our dedicated team that provides support for our Laboratories to improve efficiency, reporting and compliance while improving LIMS Platform stability and useability. This opportunity will also involve working on our Laboratory Transformation program, which is a multi-year, phased approach to streamline and standardize our QC labs to prepare each site to a level playing field of maturity for full digitalization. What will you do in this role: Manage all the System Development Lifecycle (SDLC) activities and records for the Global LIMS Labware platform. Manage multiple validation personnel including internal resources and external contractors. Create validation work estimates for projects. Contribute to improving the validation processes to improve quality and delivery efficiency. Ensure compliance to all procedures, especially quality procedures. Create and/or support the execution of Development Testing (DT) and User Acceptance Testing (UAT) Test Scripts Create Test Summary Documents Identify and Report test/system Defects. Create and Update validation deliverables such as Requirements, Risk Assessments, Trace Matrices and Test Plans. Develop and maintain good Labware Product knowledge Willingness and ability to collaborate/communicate with the Global LIMS Team and Quality Stakeholders. What Should you have: Bachelor's degree in a Pharmaceutical, Scientific, Technology, Engineering, and/or Mathematics field. Experience managing a team with ability to motivate. 3+ years of experience in software testing, preferably Labware LIMS. Familiarity with testing tools and methods e.g. JIRA, Microsoft Teams, etc. Strong analytic, critical thinking and problem-solving skills Attention to detail. Strong Organizational, writing and documentation skills Experience with Agile Methodologies Self-motivated Experience in Pharma Industry preferred with knowledge of cGMP and Laboratory processes Good Communication Skills including fluency in English Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who we are: We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What we look for: Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Required Skills: Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs Preferred Skills: Job Posting End Date: 07/17/2025 A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R352353

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Date: Jun 17, 2025 Job Requisition Id: 61651 Location: Hyderabad, TG, IN YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire SAP PS Professionals in the following areas : Primary Skills: Minimum of 8 years of experience primarily into SAP Project System with ECC Should have strong knowledge on Asset accounting, Procurement integrations and worked on investment projects. Experience as a key team member on at least two full implementation cycle Should have worked on RICEFW objects Capability to work with business and different stakeholders to provide solutions on procurement business applications (Preferred) Knowledge of SAP best practices in function-Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution. Strong systems thinking and problem-solving capability Self-motivated and outcome oriented. Capability to build strong rapport with customer groups Experience in collaborating with team members to drive results Ability to facilitate and drive decisions and clarification Ability to work independently with short deadlines Strong communication skills (written, verbal and presentation) Capability to work with business and different stakeholders to provide solutions on procurement business applications (Preferred) Knowledge of SAP best practices in function-Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution. Strong systems thinking and problem-solving capability Self-motivated and outcome oriented. Capability to build strong rapport with customer groups Experience in collaborating with team members to drive results Ability to facilitate and drive decisions and clarification Ability to work independently with short deadlines Strong communication skills (written, verbal and presentation) Responsibilities : Provide support to analyze & fix issues Investigate, diagnose, and resolve recorded Incidents assigned and implement effective workarounds to mitigate the effects of Incidents Provide resolution expertise in case of Major Incidents Interact with teams in other domain areas e.g. development/interfaces teams, security, infrastructure, legacy support teams etc. for cross functional/team issues Contact SAP or other 3rd party vendors for resolving the issue Analyze, implement, and take overall responsibility for implementing normal/emergency changes required for Incident resolution Responsible for functional testing (Unit, Integration and UAT) in systems Coordinate with internal team, process teams and business users Contribute to overall KM effort At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

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Date: Jun 18, 2025 Location: Hyderabad, IN Company: Syniti ABOUT US Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth. Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage. Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution. As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives. Must-Have:- ABAP Technical expertise. (OOABAP, WORKFLOWS, FPM-WEBDYNPRO) Business Rule Framework (BRF +) hands on experience Hands-on SAP MDG experience in SAP MDG-S / SAP MDG – C / SAP MDG –F / SAP MDG – M/ SAP EAM/ SAP RFM Minimum 2 implementation in SAP MDG covering inbound and out bound integration, designing custom data model and UIs for SAP MDG Detail understanding of SAP ERP master data Lead business requirement, functional and non-functional requirement gathering for SAP MDG projects Lead MDG architecture design and implementation of MDG projects Ability to provide SAP MDG training and hand-on sessions to team member Basic knowledge of SAP MDG Integration with Information steward / BO / NW MDM components Implementation knowledge of business context viewer, data quality dash board integration in SAP MDG UIs Detailed functional and technical knowledge of SAP MDG (version 9.2) on S4/Hana with at least 5 years’ experience using an SAP MDG platform Knowledge of master data management, data quality principles and design patterns (especially: Customer, Vendor and Material master data) SAP ECC configuration experience Job Description Minimum three end to end implementation of SAP MDG in material/customer/vendor/finance master data model Good understanding of SAP MDG Execution of master data vision and strategy; processes and tools for the project. Drive continuous improvement of data governance and data maintenance processes for implementing countries/entities Develop processes, tools and integration for Master Data Processes to support the project including data cleansing and data validation. Mapping of Master Data and integration from the legacy environment to the target environment Serve as key leader for the MDG implementation project Extensive SAP master data/integration related experience Ability to present and technical or new concepts across multiple levels of a global organization Knowledge/experience of interfacing SAP with legacy systems Plan, design and lead MDG components of business initiatives Provide advice and support for the definition of data standards across master data domains MDG process modelling, configuration, customization and master data design Collate, evaluate and priorities new MDG requirements / enhancements Prepare functional specifications, configuration and training documentation Provide input and support for the development of Testing/Training materials Problem solving - issue analysis and resolution Co-ordinate MDG Team for the execution of development and system support activities. Drive continuous improvement of MDM processes utilizing the latest capabilities of the MDG platform WHAT WE OFFER Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing. Growth . We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story. Support . We all rely on each other and enable each other to be successful. You won’t stand alone. Curiosity and genuine interest in you . We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all. Recognition . We are the sum of individual achievements and we always take the time to celebrate them. An open organisation . Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.

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3.0 years

0 Lacs

Delhi, India

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Location: Delhi, Delhi, India Job ID: 81403 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally. Join us as a Sales Engineer- New Sales Your Main Responsibilities Key Responsibilities Functional:  Estimation: Configuration of elevator/escalator solutions and price estimation for sales team. Optimisations and value engineering to ensure value proposition and increased probability of winning.  Solution and Engineering: Should be able to understand Project requirements from field sales and propose correct technical solutions not limited to standard offerings from configurator.  Internal Coordination: Should be able to multitask, engage with all internal key stake holders, influencers, project management team, logistics and all relevant authorities involved in a project. Monitoring progress of material production and dispatches. Data Discipline & Internal Stakeholders Management:  Responsible for data hygiene and capturing of relevant market data in SHAPE.  Responsible for ensuring correct and quality sales for execution ease  Supporting in the documentation work associated with the orders.  Responsible for updating SHAPE periodically – EORD, Losses, etc. What You Bring Education Candidates with bachelor’s degree in Engineering/ Science mandatory Professional experience 3 to 5 years previous work experience in sales/estimation/solution engineering/elevator technical preferred. Languages Fluency in English / Area specific local language is preferred. IT  SAP / MS Dynamics / Sales Force / Relevant CRM Software experience  MS Office (Excel, Word & Power point) Professional skills  Candidate should be methodical and strong on process adherence.  Ability to deep dive into Process, Product and System.  Proactive Communications & Customer centric approach  Analytical thinking through data analysis  Target oriented focus Profile Preferences Engineering & Estimation, Sales Support What’s in it for you? Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued. We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website. At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency. Show more Show less

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0 years

2 - 7 Lacs

Hyderābād

On-site

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Country/Region: IN Requisition ID: 26086 Work Model: Position Type: Salary Range: Location: INDIA - HYDERABAD - BIRLASOFT OFFICE Title: Sr Technical Lead-Data Engg Description: Area(s) of responsibility Good experience on Informatica, Snowflake along with Matillion: Informatica: An Informatica Developer is responsible for designing, developing, testing, and maintaining data integration solutions using the Informatica platform. Snowflake: A Snowflake Developer job description typically involves designing, developing, and maintaining data solutions within the Snowflake data platform. Key responsibilities include building data warehouses, data lakes, and data models, implementing data migration strategies, and ensuring solution quality through testing and debugging. Additionally, Snowflake Developers may be tasked with troubleshooting, providing technical support, and staying up-to-date with the latest Snowflake features and best practices Matillion: Matillion is a data integration platform that is commonly used in cloud-based environments, especially with cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. A Matillion Developer is responsible for designing, developing, and maintaining ETL (Extract, Transform, Load) processes within the Matillion platform. Here are typical roles and responsibilities associated with the position of a Matillion Developer

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5.0 years

7 - 8 Lacs

Hyderābād

On-site

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Account for the day-to-day management of a functional team and manage daily service delivery and production activities performed by staff. Responsible for preparing/reviewing Fund Administration related tasks (Proof and Audit). Work in conjunction with individuals on the team as well as other Shared Service teams, Client Operations, and other business units to ensure seamless processing according to the fund’s policies. Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc. What you will be responsible for: As Manager you will: Responsible for reviewing staff level work, preparing work when needed, demonstrate technical expertise, and ensure that all deliverables are completed accurately and within agreed upon time. Plan and manage day-to-day deliverables and ensure completion. Effectively coordinate activities between multiple departments within State Street globally. Participates in the research and resolution of operational issues and provide clients timely responses to inquiries as stated in the Service Agreement. Understand risk at the operational level and comply with the risk escalation chain including timely notification of issues. Escalate all delays and issues regarding assigned deliverables to AVP. Ensure effective use of automation by fully utilizing internal Applications, and standard macros; make recommendations for technology and process improvements. Direct point of contact with Client for coordination on day-to-day deliverables. Responsible to build Client trust while continuing to deliver accurate and timely client deliverables. Ensures all controls/checklists and procedures are adhered to as well as makes recommendations for improvement. Provide guidance, coaching, and development opportunities to staff, including coordination of training sessions when needed, and prioritize focus on all aspects of employee engagement events. Attend all relevant training classes; proactively seek out additional trainings to further career development. Implement all standard practices, processes, tools, and technology enhancements. Participate in the research and resolution of issues. Comply with internal, client specific and Standard Operating Procedures. To become an essential partner with our clients – trusted, strategic and proactive. Participate in client meetings and presentations as needed. Staff/resources planning, allocation and assignments. Provide feedback on decisions to hire, discipline, determine promotions, and terminate employment. Metrics: Achieve productivity targets. Reduce loss associated with operational error Timeliness and accuracy of all assigned deliverables for preparation and/or review Adherence to best practices, SOPs, client specific procedures, and SLAs Monitor resolution quality Participate in process improvement efforts Comply with State Street risk program and timely completion of related training for self and team Adhere to State Street policies, guidelines and relevant laws and regulatory requirements. Client satisfaction and service delivery. Competencies: Strong communication skills. Strong problem solving and analytical skills Detail- oriented, Owner’s mindset, Logical thinking. Sense of responsibility and teamwork are required. Effective communication, organizational and negotiation skills. Mandatory Skill Sets: Result-oriented with an ownership and accountability mindset. Commercial acumen - Understanding of cost/budgets. Drive pays for performance and culture of performance differentiation. Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams. Encourage and drive a culture of change and ideation. Education & Preferred Qualifications: Accounting background is preferred, 5+ years’ experience in Fund Accounting Big Four/Fund house/accounting firm experience is preferred CPA/ACCA a plus. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

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0 years

0 Lacs

Hyderābād

On-site

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Job Summary The Sr. Cyber Security Architect will play a pivotal role in designing and implementing robust security solutions to protect our digital assets. Candidate should have expertise in governance risk management compliance and operational technology security to protect against cyber threats and ensure the uninterrupted functioning of essential operations. Design secure system architectures for OT environments including network segmentation and access controls.mplement security controls and intru Responsibilities Lead the design and implementation of comprehensive security solutions to safeguard digital assets. Oversee the integration of Azure Sentinel for enhanced threat detection and response capabilities. Provide expert guidance on deploying Proofpoint Enterprise Email Protection to secure email communications. Implement Windows Defender ATP to ensure endpoint protection across the organization. Manage Checkpoint Firewall configurations on AWS/Azure to maintain network security. Collaborate with cross-functional teams to align security architecture with business objectives. Conduct regular security assessments to identify vulnerabilities and recommend improvements. Develop and maintain security policies and procedures to ensure compliance with industry standards. Monitor security systems and respond to incidents promptly to minimize impact. Design user-centric security solutions that enhance the overall user experience. Stay updated with the latest security trends and technologies to inform strategic decisions. Facilitate training sessions to educate employees on security best practices. Support the development of security strategies that contribute to the companys mission and societal impact. Qualifications Possess extensive experience in solution design and architecture with a focus on security. Demonstrate proficiency in Azure Sentinel and its application in threat detection. Have a strong background in deploying and managing Proofpoint Enterprise Email Protection. Show expertise in configuring and maintaining Windows Defender ATP. Exhibit knowledge of Checkpoint Firewall operations on AWS/Azure platforms. Understand user experience services and their integration with security solutions. Hold a degree in Computer Science Information Technology or a related field. Certifications Required Not Required

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4.0 years

0 - 0 Lacs

Hyderābād

Remote

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We’re Hiring: Territory Sales Manager – Credit Cards Location: Hyderabad Company: Tre Cred Solutions Pvt Ltd Job Type: Full-Time | Mid-Level Management Experience: 4–7 Years in Credit Card or Financial Product Sales (Team Handling Must) About the Role As a Territory Sales Manager (TSM) – Credit Cards, you will be responsible for driving credit card sales across your assigned territory. You’ll manage a team of field executives, build distribution through direct and indirect channels, and ensure target achievement with strong partner alignment. Key Responsibilities Lead, train, and manage a team of Sales Executives / Team Leaders Drive credit card sourcing through field activity, corporate camps, kiosks, and channel tie-ups Collaborate with bank partners for smooth login, processing, and activation Monitor and ensure achievement of daily/weekly/monthly disbursal targets Build and maintain relationships with connectors, retail partners, and influencers Ensure proper documentation, KYC checks, and policy adherence Analyze sales reports, identify gaps, and execute territory-level strategies Regularly review performance, run contests, and build a high-energy sales culture Requirements Graduate (MBA Preferred) 4–7 Years of experience in Credit Card Sales / Financial Product Distribution Must have experience handling a sales team or territory Strong leadership, target orientation, and partner management skills Familiarity with major bank card products (HDFC, ICICI, Axis, SBI, etc.) Comfortable with field work and managing multiple touchpoints What We Offer Fixed Salary + Territory-Based Incentives Monthly Contests & High-Earning Potential Career growth to Area Sales Manager / Cluster Manager roles Support from leading banking partners and onboarding team Training, recognition, and rewards for top performers Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Flexible schedule Health insurance Life insurance Provident Fund Work from home Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Experience: Credit Card Sales: 1 year (Preferred) Work Location: In person Expected Start Date: 18/06/2025

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Exploring Support Jobs in India

Support jobs in India are in high demand across various industries. Whether it's customer support, technical support, or administrative support, there are plenty of opportunities for job seekers in this field. In this article, we will explore the support job market in India, including top hiring locations, salary range, career progression, related skills, and common interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Pune
  3. Hyderabad
  4. Mumbai
  5. Delhi/NCR

These cities are known for their thriving job markets and have a high demand for support professionals.

Average Salary Range

The average salary range for support professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 8-10 lakhs per annum.

Career Path

In the support field, a typical career progression may include roles such as Support Specialist, Support Analyst, Support Manager, and eventually Support Director. With experience and expertise, professionals can advance to higher-level leadership roles within the support function.

Related Skills

Aside from technical support skills, support professionals may benefit from having strong communication skills, problem-solving abilities, attention to detail, and customer service orientation. Knowledge of relevant software and tools is also essential in this field.

Interview Questions

  • What experience do you have in a customer support role? (basic)
  • How do you prioritize and manage your workload when dealing with multiple support tickets? (medium)
  • Can you explain a time when you successfully resolved a complex technical issue for a customer? (medium)
  • How do you handle angry or upset customers? (basic)
  • What metrics do you think are important to track in a support role? (advanced)
  • Describe a situation where you had to escalate a support issue to a higher level. (medium)
  • How do you stay updated on the latest industry trends and technologies in the support field? (basic)
  • Have you ever implemented a process improvement in your support workflow? If so, what was it and what was the result? (medium)
  • How do you approach training new support team members? (medium)
  • Can you walk me through your experience with using support ticketing systems? (basic)
  • Explain a time when you had to collaborate with other teams to resolve a support issue. (medium)
  • What motivates you to work in a support role? (basic)
  • How do you handle confidential information when dealing with customer data? (medium)
  • What steps would you take to troubleshoot a recurring technical issue reported by multiple customers? (advanced)
  • How do you ensure a high level of customer satisfaction in your support interactions? (medium)
  • Describe a time when you had to juggle multiple support tasks with tight deadlines. How did you manage it? (medium)
  • How do you handle stress and pressure in a support environment? (basic)
  • Can you provide an example of a time when you went above and beyond to help a customer with their issue? (medium)
  • How do you document and share knowledge within your support team? (medium)
  • What do you think are the key qualities of a successful support professional? (basic)
  • How do you approach self-improvement and continuous learning in your support career? (basic)
  • Describe a situation where you had to deal with a technical issue that you were unfamiliar with. How did you approach it? (medium)
  • How do you ensure that you are providing consistent support to all customers, regardless of their issue? (medium)
  • Can you explain a time when you had to deal with a particularly challenging customer? How did you handle it? (medium)

Conclusion

As you prepare for a support job in India, remember to showcase your skills and experience confidently during interviews. With the right preparation and a positive attitude, you can land a rewarding support role in one of India's top hiring locations. Good luck!

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