Support Engineer

Job Description

Technical Skills:: 1. Any scripting language experience 2. Strong database concepts - Exposure to NoSQL databases is good 3. Good understanding of Restful APIs and Performing Client Integrations 4. Good understanding of debugging and code quality 5. Good understanding of Go Language , python with Django Framework. 6. Knowledge of code repository tools such as Git, Bit. 7 . Minor enhancement/feature development 8. able to write SQL/No SQL queries. Problem Solving * Own simple business problems and translate them into good analytical solution and provide resolution. * Expertise of business knowledge and product knowledge * Should be able to initiate the conversation with the business stakeholders for problems and provide solutions in a timely manner * Self Motivated and Initiative to find problems or issues in system * Ensuring all resolutions to clients/customers be within SLAs. * Monitoring alerts, log etc. on available tools and initiate to resolve the issue. Mentoring and Communication Skills:: * Should be able to independently communicate/initiate discussion with different stakeholders * Should be able to create compressive documents/results and technical details for the business problem solved * Owner of the project documentation *First point of contact for all tech issues in production system * Mentor the new joiners and fresher's * Responsible for knowledge sharing for projects worked on- Maintains effective relationships with stakeholders/ coworkers; promotes positive and collaborative work environment - Prepares for, and adapts well to changing product/ business needs and priorities - Goes the extra mile to push for desired outcome from a team/ business perspective