Job
Description
About the Role: We are looking for a technically sound and customer-focused Support Engineer to assist in deploying and troubleshooting our Web Application Firewall (SiteWALL) for our clients. The ideal candidate will have a strong understanding of web application infrastructure, DNS, HTTP/HTTPS protocols, SSL/TLS and basic cybersecurity concepts. You will play a critical role in ensuring successful deployment, configuration, and ongoing support of SiteWALL in various customer environments — from simple setups to complex, high-availability architectures. Key Responsibilities: Assist customers in deploying and configuring SiteWALL WAF across cloud and on-prem environments. Guide clients through DNS routing and traffic redirection to enable protection via SiteWALL. Troubleshoot web application connectivity, performance, or blocking issues post-WAF deployment. Collaborate with engineering and product teams to replicate, escalate, and resolve complex technical issues . Deliver training and onboarding sessions for customers and partners. Create and maintain deployment documentation, how-to guides , and solution articles and knowledge base. Provide support via email, phone, or remote sessions during business hours (or shifts, if applicable). Stay up-to-date with new features, releases, and threat trends relevant to SiteWALL. Requirements: Technical Skills: Solid understanding of DNS , CDN , and reverse proxy concepts. Experience with Linux command-line , nginx/apache , or similar systems. Knowledge of web protocols (HTTP, HTTPS, SSL/TLS) and web server behaviours. Hands-on experience with WAF, firewalls, load balancers , or cloud security tools is a strong plus. Understanding of common web vulnerabilities (OWASP Top 10) is preferred. Soft Skills: Strong problem-solving and troubleshooting skills . Ability to communicate technical concepts clearly to non-technical stakeholders. Customer-first mindset with the ability to remain calm under pressure. Good documentation and organizational skills. Preferred Qualifications: Bachelor’s degree in Computer Science, IT, or related field (or equivalent practical experience). Prior experience in support, cybersecurity , or web hosting technical support . Certifications like CEH , CompTIA Security+ , or AWS Certification are a bonus. What We Offer: Opportunity to work on a cutting-edge cybersecurity product. A collaborative and growth-oriented work environment. Training, certification support, and career growth opportunities. Job Type: Full-time Pay: ₹300,000.00 - ₹750,000.00 per year Shift: Day shift Evening shift Morning shift Work Days: Monday to Friday Work Location: In person
