About the Role: We are looking for a technically sound and customer-focused Support Engineer to assist in deploying and troubleshooting our Web Application Firewall (SiteWALL) for our clients. The ideal candidate will have a strong understanding of web application infrastructure, DNS, HTTP/HTTPS protocols, SSL/TLS and basic cybersecurity concepts. You will play a critical role in ensuring successful deployment, configuration, and ongoing support of SiteWALL in various customer environments — from simple setups to complex, high-availability architectures. Key Responsibilities: Assist customers in deploying and configuring SiteWALL WAF across cloud and on-prem environments. Guide clients through DNS routing and traffic redirection to enable protection via SiteWALL. Troubleshoot web application connectivity, performance, or blocking issues post-WAF deployment. Collaborate with engineering and product teams to replicate, escalate, and resolve complex technical issues . Deliver training and onboarding sessions for customers and partners. Create and maintain deployment documentation, how-to guides , and solution articles and knowledge base. Provide support via email, phone, or remote sessions during business hours (or shifts, if applicable). Stay up-to-date with new features, releases, and threat trends relevant to SiteWALL. Requirements: Technical Skills: Solid understanding of DNS , CDN , and reverse proxy concepts. Experience with Linux command-line , nginx/apache , or similar systems. Knowledge of web protocols (HTTP, HTTPS, SSL/TLS) and web server behaviours. Hands-on experience with WAF, firewalls, load balancers , or cloud security tools is a strong plus. Understanding of common web vulnerabilities (OWASP Top 10) is preferred. Soft Skills: Strong problem-solving and troubleshooting skills . Ability to communicate technical concepts clearly to non-technical stakeholders. Customer-first mindset with the ability to remain calm under pressure. Good documentation and organizational skills. Preferred Qualifications: Bachelor’s degree in Computer Science, IT, or related field (or equivalent practical experience). Prior experience in support, cybersecurity , or web hosting technical support . Certifications like CEH , CompTIA Security+ , or AWS Certification are a bonus. What We Offer: Opportunity to work on a cutting-edge cybersecurity product. A collaborative and growth-oriented work environment. Training, certification support, and career growth opportunities. Job Type: Full-time Pay: ₹300,000.00 - ₹750,000.00 per year Shift: Day shift Evening shift Morning shift Work Days: Monday to Friday Work Location: In person
## System Admin - Linux ## We are Cyber Security Cloud Start-up operating from Mumbai and we are expanding. We are hiring dynamic young system administrators with experience in designing, implementing and monitoring IT Infrastructure, who are self-motivated with a passion to learn and improve their knowledge in Cyber Security Responsibilities – Key Responsibilities Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service Install, configure, maintain, and troubleshoot Linux servers (Ubuntu, CentOS, RHEL, etc.) Manage and optimize Apache and/or Nginx web servers Monitor system performance, uptime, logs, and resource utilization Support web applications , including deployment, configuration, and troubleshooting Manage and troubleshoot DNS records (A, CNAME, MX, TXT, etc.) Work closely with development teams to support CI/CD pipelines and DevOps workflows Perform routine system maintenance, updates, backups, and patching Implement basic security hardening , firewall rules, and access controls Troubleshoot production issues related to servers, networking, and web services Document configurations, processes, and operational procedures Qualification and Requirements · Minimum 2 years of experience as a Linux System Administrator or similar role · Strong hands-on knowledge of Linux operating systems · Experience with DevOps concepts and tools (CI/CD, automation, scripting basics) · Practical experience with Apache and/or Nginx web servers · Solid understanding of DNS concepts and management · Good knowledge of web application architecture and hosting environments · Basic scripting knowledge (Python, Bash preferred) · Understanding of networking fundamentals (TCP/IP, ports, firewalls) · Ability to troubleshoot issues independently and under pressure Preferred / Good-to-Have Skills · Experience with reverse proxies , SSL/TLS, and certificates · Knowledge of monitoring tools (Prometheus, Grafana, ELK, etc.) · Experience with configuration management tools (Ansible, etc.) · Good communication and documentation skills · Ability to work independently and as part of a team · Willingness to learn and adapt to new technologies Job Type: Full-time Pay: ₹25,000.00 - ₹500,000.00 per month Work Location: In person