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Support Analyst Level 2

1 - 3 years

1 - 4 Lacs

Bengaluru

Posted:1 week ago| Platform: Naukri logo

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Skills Required

documentation management c# project management oracle ms dynamics crm erp implementation power bi business analysis sharepoint problem management javascript jquery sql server change management functional support sql powerapps application support html finance itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Be responsible for RUN activities of Finance Systems. Main tasks includeIncident, change, problem management for the Back Office Treasury Team (Finance, Platform, Treasury, Bank Communication and Pre-Accounting) KPI, SLAs follow up, reporting and Communication 2. RUN documentation management (audit and maintenance of existing procedures, redaction of missing procedures) 3. Capture, documentation and fulfillment of service requests created by end users in accordance with procedures and SLAs 4. Functional support of the applications (support Level 2 and 3) Functional expertise (set up, implementation, processes) Continuous improvement of plan management. Help to develop and manage key users relationships (IT Key users forum, Communication plan, etc.) 5. Contribute to Test strategy and Release ManagementAccompany Company Global treasury team in the definition and set up of test strategy 6. Work closely with Solution Management to incorporate BUILD activities into RUNEscalate to Solution Manager in case of any relevant issues and risks on the functional and technical side (workload constraints, conflicts, etc.). 7. Work closely with Business Analysts of the Treasury Program and highlight cross-functional issues or synergies to Business analyst teams and Project/Program managers Must have Power Apps & Expert Finance Markets (Forex, Market Data, Valuation) Cash Management (Treasury Position, Cash Pooling) Support tradingNice to have Power BI Technologies Bank Communication (Bank Formats, FIN and FILEACT Protocols) Pre-Accounting (Chart of Accounts, Posting Rules) Office 365 Package Fluent English (Written and Spoken) Support Methodology and Best Practices ITIL Best Practices Incident, Change, Problem Management

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