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Support Analyst I

Support Analyst I

Onit

1 - 2 years

1 - 4 Lacs

pune

Posted:8 hours ago| Platform:

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Skills Required

business process process automation support analyst software support artificial intelligence legal software implementation spend management technical support recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Onit is growing and we are in need of an experienced Software Support Analyst I. The role provides world-class technical support via phone, email and online, for clients utilizing Onit s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Key Responsibilities

Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Software Support Analyst will have the following responsibilities and duties:

Provide front-line and ongoing technical support for Onit s products and solutions
Develop and maintain expert knowledge on Onit s product suite
Educate users on all functions and features of our product line
Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
Work in a fast paced and dynamic environment, with minimal oversight and direction
Own projects end-to-end, from idea to completion
Participate effectively as an individual and team contributor within a multifaceted technology environment
Support delivery and implementation services as necessary

Required Skills

1-2 years of related technical support or software implementation experience (SaaS software preferred)
Demonstrated ability to quickly understand business requirements and expectations
General understanding of programming fundamentals
Excellent verbal and written communication skills
Detail-oriented with strong organizational skills
Excellent Microsoft Office Suite and general documentation proficiency
Ability to multi-task and prioritize across several projects simultaneously
Prior experience working on integrations is a plus
Prior experience working on Business Process automation/management tools is a plus

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Support Analyst I