Support Analyst

Job Description

Position Purpose Responsible for L2 support activities for an applications which are used for Global payment solution applications. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Unix, SQL and Dynatrace. Understanding of Application architecture. Proactive monitoring using tools such as Dynatrace and Splunk Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys will be an added advantage. Mandatory shell scripting Develop APS jobs on Ansible Tower Implementation of improvements to prevent incidents and maintain accurate documentation Effective problem and change management Automation of tasks and ongoing continuous improvement Contributing Responsibilities Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Technical & Behavioral Competencies Mandatory Skills: Linux - Certified Ansible Very good level required. Nice to have certification. Oracle, SQL Managing Java application Good to Have: Autosys/MQ Kubernetes Devops/Service now/Dynatrace Strong written and verbal communication skills Good Knowledge on Unix and Oracle, PL/SQL ITIL Process knowledge Ability to work in shifts and flexible hours on holidays and weekends in exigency situations Self-motivated, with strong ability to work both independently and with the team Strong Analytical skills Preferred to have ITIL Certification Prior Knowledge on Application Production Support Knowledge on Payment and Finance domain applications. Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 3 5 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Ability to deliver / Results driven Creativity & Innovation / Problem solving Choose an item. Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and adapt a process Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 3 years