Support Analyst

Job Description

Position Purpose Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Unix, SQL, Scripting Understanding of Application architecture. Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys will be an added advantage. Good to have knowledge of shell scripting Contributing Responsibilities Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. DevOps improvement Contribute to IT projects (ITSVC, Technical architecture, Build non-prod environments Coordinating Responsibilities Train other team members and Jr. Resources on functional and technical topics. Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Technical & Behavioral Competencies Technical Skills Mandatory Skills: Unix SQL Oracle Scheduling : Autosys (appreciated) Monitoring : Dynatrace (appreciated) Method : ITIL Behavioral Competencies - Proactive - Autonomous - Communication - Service oriented Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 3-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Organizational skills Creativity & Innovation / Problem solving Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required)