7 Support Analysis Jobs

Position Purpose The Senior Support analyst will be responsible to: - To provide support for the BP2S applications, for all day-to-day problem resolution/support issues - Develop a good understanding of the existing application (functional and technical) - Participate in any specific improvement on this support deliverables - Finding gaps in procedure and fixing the same Responsibilities Direct Responsibilities Monitoring and Supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Resolve user queries Contributing Responsibilities To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk. Coordinates with infrastructure teams to create / upgrade / decommission specific environments Maintain Knowledge base and share experience with support team members. Technical & Behavioral Competencies Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 5 to 6 years of experience Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Prior experience in application support, Monitoring jobs BANCS application knowledge is mandatory Technical competency in the following: o Proficiency in Oracle/Sybase database - SQL & PL/SQL o Proficiency in Unix/Shell script oKnowledge on Cloud concept like Ansible , Devops concept is well advantages Prior experience of working in Unix environments and Shell scripting Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others Inclination to understand and learn application/business functionality Fast learner, Team player, autonomous Excellent analytical skills Good communication skills and confidence Specific Qualifications (if required) Understanding of ITIL framework Skills Referential Behavioural Skills(Please select up to 4 skills) Communication skills - oral & written Critical thinking Ability to collaborate / Teamwork Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAbility to develop and adapt a processAbility to develop others & improve their skillsAbility to anticipate business / strategic evolutionAbility to manage a projectEducation Level:Bachelor Degree or equivalentExperience LevelAt least 5 years

Position Purpose Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Unix, SQL, Scripting Understanding of Application architecture. Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys will be an added advantage. Good to have knowledge of shell scripting Contributing Responsibilities Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. DevOps improvement Contribute to IT projects (ITSVC, Technical architecture, Build non-prod environments Coordinating Responsibilities Train other team members and Jr. Resources on functional and technical topics. Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Technical & Behavioral Competencies Technical Skills Mandatory Skills: Unix SQL Oracle Scheduling : Autosys (appreciated) Monitoring : Dynatrace (appreciated) Method : ITIL Behavioral Competencies - Proactive - Autonomous - Communication - Service oriented Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 3-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Organizational skills Creativity & Innovation / Problem solving Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required)

Position Purpose The ISPL PF APS team is being built to take IT production activities to the next level. Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production. The mutualized APS team is meant to provide a set of added value technical services to 4 business lines, contributing to major IT challenges including infrastructure obsolescence management and infrastructure security updates, thus building a secure and stable production environment. The ITOps/Production Engineer for the mutualized APS team will be primarily responsible for technical upgrades, actions on applications infrastructure and some security-related actions, including security and obsolescence patching, server decommissioning, access requests management, etc. The position is primarily oriented towards technical actions; however, some coordination activities are also in the scope of the mutualised team to provide an end-to-end service. To meet these challenges, the APS team will be using BNP Paribas procedures and processes defined by Paris teams or jointly defined with ISPL teams. A strong relationship is also to be built between the PF APS team and dedicated business lines teams. The teams scope will be expanded in the future beyond the first set of described activities depending on business applications needs and the overall BNP Paribas IT organisation. Responsibilities Direct Responsibilities Manage the SPLUNK discontinuation project Help French and foreign subsidiaries to stop using SPLUNK Support the foreign PFs subsidiaries during their migration or onboarding to the new offer LogAsAService (Elastic) Coordinate above actions with other teams, especially Paris APS & worldwide application development teams. Help, the offering Manager to deploy the technical solution based on the expertise of ITG's entities. Contributing Responsibilities Contribute to the knowledge transfer with Paris APS teams. Contribute to the definition of procedures and processes necessary for the team. Contribute to the regular activity reporting and KPI calculation. Contribute to continuous improvement actions. Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope. Technical & Behavioral Competencies Elastic Search aka ELK expert Strong Knowledge & experience on technologies like Elastic, KIBANA, SPLUNK, Excel Strong Linux operational knowledge Automation experience using Ansible/Python Familiarity with Scheduling tools like Autosys Familiarity with database technology is required: Oracle and SQL Server Good knowledge on DevOps Tools Strong knowledge IT infrastructure Strong knowledge on Cloud technologies Good written and spoken English. Measure and identify areas for improving Quality and overall Delivery. Able to communicate efficiently. Good Team Player Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Attention to detail / rigor Ability to deliver / Results driven Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to manage a project Ability to manage / facilitate a meeting, seminar, committee, training Analytical Ability Ability to develop and adapt a process Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 7 years Other/Specific Qualifications (if required)

Position Purpose The Senior Support analyst will be responsible to: - To provide support for the BP2S applications, for all day-to-day problem resolution/support issues - Develop a good understanding of the existing application (functional and technical) - Participate in any specific improvement on this support deliverables - Finding gaps in procedure and fixing the same Responsibilities Direct Responsibilities Monitoring and Supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Resolve user queries Contributing Responsibilities To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk. Coordinates with infrastructure teams to create / upgrade / decommission specific environments Maintain Knowledge base and share experience with support team members. Technical & Behavioral Competencies Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 5 to 6 years of experience Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Prior experience in application support, Monitoring jobs BANCS application knowledge would be highly appreciated Technical competency in the following: o Proficiency in Oracle/Sybase database - SQL & PL/SQL o Knowledge on Cloud concept like Ansible , Devops concept is well advantages Prior experience of working in Unix environments and Shell scripting Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others Inclination to understand and learn application/business functionality Fast learner, Team player, autonomous Excellent analytical skills Good communication skills and confidence Specific Qualifications (if required) Understanding of ITIL framework Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Critical thinking Ability to collaborate / Teamwork Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop others & improve their skills Ability to anticipate business / strategic evolution Ability to manage a project Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

HIL Testing Engineer About the Team: The role of the system tester is to qualify features of these systems based on a clear understanding of the system requirements and considering potential vehicle use case scenarios. What you can look forward to as HIL System Testing Engineer (m/f/d): Qualify features of system under test based on a clear understanding of the system, its requirements and potential vehicle use case scenarios Increase efficiency by automation and front loading of tests Improve robustness of testing by incorporating lessons learnt from previous projects, by analysing defects leaked , stress tests and so on Comply to process and deliver as per plan, communicate deviations and mitigation plans,support analysis of problem reports Actively increase simulation based testing by identifying model/HW changes needed and interface with the model team for implementation Your Profile as HIL System Testing Engineer (m/f/d): Bachelors / Masters degree in Electrical / Electronics/Mechanical/Control systems 2 to 5 years of automotive system testing experience using Hardware-In-Loop(HIL) setups. Experience in automotive communication protocols and Diagnostics and associated tools Experience in using modern Requirement , test management and problem reporting tools Experience in test automation and related scripting and tools is a plus Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. flexible work arrangements, and a supportive work-life balance. Be part of our ZF team as HIL System Testing Engineer and apply now!

Position Purpose The role is within GM IT ECOMF2BC BOOKING Application Support group responsible globally for Functional Support of Applications involved in Various layers of Trade Life Cycle in Global Markets. As this is a functional Support Role , focusing across a range of different applications , candidates must possess the aptitude and desire to learn. Responsibilities Direct Responsibilities Provide support to different issues raised by Middle Office and Back Office using the product for their cases Provide RCA for different issues related to regulatory and functional breaches in the application Provide main coverage in the Follow The Sun support model: perform regular checks and handover to other support teams in Hong Kong and Paris. Pro-actively manage the capacity of production application BAU Tasks raised by different Clients As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn. Actively interact with Dev and BA and Technical teams to improve support quality and application by identifying and notifying about potential bugs in the application Contributing Responsibilities The Production Engineer will work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential in addition to the early/late shifts. Provide feedback and propose solutions to management on performance, regulatory and bugs in the application Technical & Behavioral Competencies Knowledge of Capital Markets business and environments is added Desirable IT Skills Basic Understanding of Trade Lifecycle in Capital Market Databases exposure to or skills in Oracle DB System administration Exposure to windows/Linux servers is added advantage. Knowledge of tools like Kibana, Splunk is an added Plus Knowledge on ITIL Procedures Good Verbal and Written Communication Skills Specific Qualifications Engineering graduate or equivalent Skills Referential Behavioural Skills : Good Communication Ability to be a good Team Player Ability to learn things quickly Presentation Skills Transversal Skills: Basic Queries on Oracle DB Basic Knowledge on Trade Life Cycle in Investment Banking ITIL competent Exposure to Linux and Windows Systems Exposure to tools like Kibana and Splunk is an added plus Education Level: Graduate/Engineer

Duties and Responsibilities: As part of the team, you will:As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python Node JS (Code understanding/debugging/Development)Open to work under 24*7 model and other holidays as required by the business Good to have the ability to identity the front end/back end issuesRespond to customer inquiries and assist in troubleshooting and resolving challenges Prioritizing the workload of the Application Support teamAble to work on Metrics and Reports Managing the Issue Management Process and Reviewing potential areas for service improvement Providing technical leadership and input on application/infrastructure gaps and potential issue areasNeed to be involved in automation and process improvement related tasksInteracting with internal teams and external 3rd party vendors to troubleshoot and resolve CS/Application issues Designing metrics for reporting and guiding the L1/L2 teams to create SOP for new processes. Maintaining application monitoring and reviewIdeal candidate should have understanding on incident, request and problem management process E-commerce experience and experience with any BI tool is added advantage Qualification Skills: 5+ years of experience in Production support Bachelors / Masters Degree in Computer Science or related field in a reputed institutionHands-on/code debugging experience in Node JS and Python Database: SQL, OracleOS: UNIX, WindowsExperience in debugging through logsTools: BI, Grafana, Kibana, Dynatrace, Splunk etc.,