Support Analyst

Job Description

We are seeking motivated individuals who thrive in dynamic environments and can balance self-management with collaboration across global teams. This role requires analytical problem-solving, technical adaptability, and a service-oriented mindset to deliver successful client implementations and support. Key Responsibilities Complete assigned project tasks, tickets, and deliverables on time and to quality standards. Utilize Confluence tools, processes, and solutions to meet internal and external client needs. Collaborate with team members on configuration, testing, and documentation efforts. Participate in solution design and implementation with a focus on financial reporting . Manage post-implementation support to ensure smooth client experiences. Resolve technical and software-related issues for clients. Communicate updates, risks, and resolutions professionally to stakeholders. Deploy custom work and deliverables as required. Contribute as a Subject Matter Expert (SME) on one or more Confluence solutions. Qualifications Education: Bachelor's degree in Computer Science, IT, Business Systems, or related field (preferred). Experience: 02 years in FinTech, software, or IT-related roles. Essential Skills Basic scripting knowledge (e.g., Python, Shell, SQL). Strong data analysis and problem-solving skills. Excellent English communication (verbal & written). Independent learner with high adaptability. Proficient in Microsoft Office, especially Excel and PowerPoint. Strong organizational and multitasking abilities. Willingness to work flexible hours, weekends, and holidays when required. Ability to travel if needed. Preferred Attributes Understanding of financial reporting workflows. Prior experience with client-facing software implementation or support. Familiarity with Confluence or similar collaboration platforms. Demonstrated ability to work in fast-paced environments.