Job
Description
Skill required: Fulfill - Order Management
Designation: Supply Chain Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?
Our Customer Services Executive would be responsible for customer and consumer query management. Whilst maintaining and building business relationships with new and existing customers. Assisting National Account Managers, Key Account Managers, and trade Marketing representative to ensure Customers receive outstanding customer Service.
Working within SAP, the Analyst will demonstrate strong communication, empathy, and problem-solving skills while maintaining accuracy and attention to detail.Client is constantly evolving, there is potential to grow with us in the Engagement Centre or to other areas of the company. Reports toTeam Lead / SupervisorNumber of Direct Reports N/ACore RelationshipsInternal – Supervisor, National Account &, Key Account Managers, Trade Marketing Team, Supply Chain / Logistics, Finance / Credit Control, Quality and Technical TeamsExternal - Customers and Consumers, occasionally 3rd parties (eg. Logistics)Geographic Scope UK & IrelandTravel RequiredNoAssess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.
What are we looking for?
ESSENTIAL Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, the following experience and skills are required:Experience RequiredExperience in a customer service or contact centre environmentCustomer service (Inbound, Outbound) and order management experienceKnowledge of working with SAP C1 English LevelStrong interpersonal skills and a customer-centric mindsetAnalytical skills, attention to detail, and accuracy in data entryCreative problem-solving and adaptability in high-pressure situations
Roles and Responsibilities: Processing all internal and external orders (telephone/mail/EDI) for Diversey care UK & IrelandManage a portfolio of Trade customers and their orders and delivery points in line with a collage frequency plan. Ensuring our products are consistently available at the point of purchase in the most effective and efficient manner possibleProcessing all orders efficiently, accurately and in line with policies and procedures in order to maintain product availability and ensure that stock levels in trade are alignedRecord all consumer queries and all product quality queries on an internal systemManage order volumes in accordance with pre-Budget/Company Price Increase stock allocations and other internal constraints to ensure full legal compliance with HMRC requirements and to maximize the Company’s stock profit opportunity while always maintaining product availability in marketEngage in a strong and meaningful dialogue with all direct and indirect customers and consumers to promote BAT corporate imageTo constantly strive to improve processes and share working knowledge for the benefit of colleagues and CustomersSupport the National Account Managers with the implementation of shared goals and objectives in accordance with overall Trade Marketing strategies and plansInvestigating internal and external credit and debit cases to resolve queries for clients
QualificationAny Graduation
