About the Role: The Success Coach (Full-Time) role at NxtWave involves guiding and supporting students in their learning journey, ensuring they receive the necessary assistance and resources to thrive. Responsibilities Student & Parent Engagement: Guide and support students in their learning journey through regular interactions. Address student and parent queries, ensuring timely resolutions and follow-ups. Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily Operations: Facilitate exams, campus activities, and admin tasks for smooth operations. Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & Supported: Encourage student participation in activities and celebrate achievements. Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous Improvement: Manage student support tickets and ensure timely query resolution. Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional Collaboration: Assist in CRM management, data tracking, and process enhancements. Work closely with internal teams to implement and test new initiatives. Note: This job description outlines the core responsibilities of the Success Coach (Full-Time) role at NxtWave. Additional duties may be assigned as required to meet the organization's evolving needs. Must-Have Skills: Good Communication Skills: Proficiency in English and at least one regional language (Telugu/ Tamil/ Kannada/ Marathi/ Hindi). Public Speaking Skills: Ability to confidently address and engage a large audience. Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Additional Qualities: Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Compensation: Location: Nxtwave office spaces in Hyderabad (Work from Office) and Nxtwave office spaces PAN India for other languages. Working Days: 6 days a week (Monday-Saturday) Work Timings: 8:00 AM - 5:00 PM CTC: Internship (First 3 months): ₹ 20,000 / month Post-Internship: ₹ 3 LPA - ₹ 3.6 LPA Equal Opportunity Statement NxtWave is committed to diversity and inclusivity in the workplace. We encourage applications from individuals of all backgrounds and experiences. Show more Show less