Success assurance lead - Udaipur

Location:

Key Responsibilities

• Resource Management
• Maintain and update centralized skill repositories for PMO, QA, and UI/UX teams
• Monitor workload dashboards and track team availability
• Plan and oversee resource allocation across engagements
• Process Design & Compliance
• Define and refine SOPs for PMO, QA, and UI/UX functions
• Ensure compliance with governance frameworks (status cards, QA/design signoffs, CSATs, review meetings)
• Drive timely corrective actions in case of process deviations
• Performance Monitoring
• Conduct regular sync-ups with PM, QA, and UI/UX teams to review KPIs
• Organize fortnightly PMO forums to review project health and delivery metrics
• Identify systemic blockers and drive continuous improvement initiatives
• Workforce Planning
• Collaborate with HR/TA teams to forecast hiring needs aligned with the project pipeline
• Track onboarding timelines and skill-readiness of new team members
• Reporting & Escalations
• Maintain the Success Assurance dashboard with live project health metrics
• Perform root cause analysis for escalations or delivery slippages
• Serve as the primary escalation point for cross-functional conflicts
• End-to-End Success Assurance
• Gather functional needs and effort estimates in collaboration with CSLs
• Align on project governance (QA checklists, UX approach, PM framework)
• Finalize and track resourcing plans using skill maps and availability data
• Ensure project setup with required documentation, approvals, and compliance
• Monitor project execution for signoffs, escalations, and process adherence
• Ensure closure activities: handover, documentation, CSAT collection, and case study capture

Key Skills Required:

• Strong understanding of project lifecycle and delivery management
• Exposure to or coordination with UI/UX, QA, and PMO functions
• Ability to drive process compliance and stakeholder alignment
• Proficiency in reporting, dashboards, and escalation handling
• Excellent communication, leadership, and cross-functional collaboration skills