Student Support Assistant

Join Edujam LLP as an Student Support Executive (Customer Support Executive)

Location: Navi Mumbai & Thane, Maharashtra
Job Type: Full-Time | Experience: 0–2 Years (Freshers Welcome!)
Salary: ₹16,000 – ₹22,000 per month
Industry: Education / EdTech
Website: edujam.in

About the Role

Are you passionate about education and student success? Edujam LLP is looking for a Student Support Executive to be the bridge between students, internal teams, and our partner universities. You’ll play a key role in ensuring students receive timely, empathetic, and efficient academic support throughout their learning journey.

Key Responsibilities

Student Onboarding & Document Handling (Phone, Email & In-Person)

• Verify academic and ID documents submitted during admission and course progression.

Student Query Resolution ( Calls are mandatory)

• Respond to student inquiries via phone, email, or in person with clarity and care.

Fee Collection & Record Keeping

• Assist with fee collection, issue receipts, and maintain up-to-date financial records.

Academic Updates

• Communicate key updates related to assignments, exams, results, and circulars promptly.

Data Management

• Maintain organized student records—both digital and physical.

Follow-Ups

• Regularly follow up on pending fees, missing documents, or other student requirements.

Internal Coordination

• Coordinate with internal teams and university partners to resolve academic and admin matters.

Operational Support

• Help manage academic events, exam registrations, and student-facing processes.

Who Can Apply?

Education:

• A Bachelor’s degree in any stream (required)

Languages:

• Proficiency in Hindi and English (spoken and written) is essential

Experience:

• 0–2 years of experience (Fresh graduates with strong communication and a student-first mindset are highly encouraged to apply)

Skills We’re Looking For:

• Excellent communication (verbal & written)
• Friendly and empathetic approach to problem-solving
• Strong organizational and time-management skills
• Ability to handle multiple tasks and meet deadlines
• Team player with a passion for education and student success

Work Schedule

Days: Monday to Saturday
Timing: 10:00 AM – 7:00 PM

What You’ll Gain

• Real-world experience in student services and academic support
• Deep understanding of university-level academic operations
• Opportunity to grow within the booming EdTech industry
• Skill development in communication, coordination, and documentation
• A collaborative, student-centric work environment

Ready to Make a Difference?

Send your updated resume to: ruwaida.hredujam@gmail.com
Have questions? Contact us at: +91 93727 24691

Make your mark in education with Edujam—where student success starts with your support.

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

• Internet reimbursement
• Paid time off

Work Location: In person