Student Onboarding Executive

What are we looking for?

Pre-Onboarding Executive

We are looking for empathetic and detail-oriented individuals who can:

• Clearly communicate program details, compliance, and policies to both students and parents.
• Ensure 100% transparency, eliminate miscommunication, and gain explicit consent before program registration.
• Work with discipline, empathy, and precision in a high-growth EdTech environment.
• Prior experience in calling/customer-facing roles with basic knowledge of Google Sheets is required. Experience in EdTech is preferable but not mandatory.
  

What will you be doing?

• Conduct structured

  verification calls

  with students and parents to explain program, policies, fees, EMI setup process, placements/internships, and support services.
• Collaborate closely with the different teams for seamless handover to the next department.
• Provide feedback to improve communication scripts and internal alignment.

• Support in audit processes

  related to communication quality and compliance.
• Stay flexible in handling

  calls, audits, and messaging responsibilities

  based on department requirements.
• If any escalations arise during the call, take ownership to resolve concerns and retain the student, ensuring smooth continuation of the registration process.
• Take complete ownership of the lead until it is successfully handed over to the next department
  

Languages Known:

• Native speaker of

  Telugu / Tamil / Kannada / Malayalam / Marathi / Hindi (any one or multilingual)

• Good proficiency in English is an added advantage.
  

Work Location & Working Days:

• Work Location : Hyderabad
• 6-Day Work Week with rotational weekly off (depending on business inflow).