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Strategy Manager

Strategy Manager

Livguard

15 years

0 Lacs

Gurugram Haryana India

Posted:3 days ago| Platform:

Apply

Skills Required

strategy service electrical mobile crm sap management benchmarking network forecast automation training coordination effectiveness

Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirement:

Position – Strategy Service Manager SSM

Location : Gurgaon

Experience :15 years of B2C & B2B Digital service Management

Minimum 5 years experience as CRM.

Qualification: Diploma/B-Tech/ M-Tech Electronics/Electrical or AI.

Essential skills:

B2C & B2B Digital Customer Service Management
Good Knowledge Mobile Apps, CRM & SAP.
Knowledge on Service Franchisee CRM Management.
Knowledge on Call Center Management
Knowledge on Service MIS
Call Centre Management.
Interpersonal skills & relationship management
Computer Savvy – CRM & SAP Experience.
Team Handling
Target Driven

Job responsibility:

Project Review Management.
Service Quality Management.
Service Accuracy.
Service Audits.
Service Benchmarking on Digital Platform.
Service Strategy on Network, Forecast of Calls and Spares.
Call Centre Management
Automation of Service MIS.
Execution of Product + Process Training to SF and Team.
Coordination between Sales, SCM, Commercial and HO for Closure of complaints , settlement of ds warranty claims and market feedback
NPS / C-SAT feedback from all Customers and their Franchisee.
Cost Effectiveness & Efficient Team Management

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