Strategy Manager-Debt Management

Job Description

Job Requirements Job Requirements Role/ Job Title: Strategy Manager-Debt Management Function/ Department: Debt Management-Flows Job Purpose This role is responsible for managing the collections process for assigned debts, tracking delinquency by bucket and DPD, and ensuring effective follow-ups with defaulting customers. Key tasks include allocating targets to agencies and in-house teams, ensuring adherence to collection processes and legal guidelines, and initiating recovery actions for absconded customers. The position also involves maintaining accurate records, generating MIS reports, and recommending process and policy improvements to enhance service efficiency and operational effectiveness across Retail Banking. Collaboration with internal stakeholders is essential for achieving these goals. Roles & Responsibilities Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/ in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis Recommend process changes to improve service efficiency and quality Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service Leverage in-house synergies through collaboration with internal stakeholders Education Qualification Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA) / Bachelor of Commerce(B.Com) / Bachelor of Business Administration(BBA) Post-graduation: MBA / PGDM Show more Show less