Store Manager

1. Sales & Customer Experience

• Drive sales targets and maximize store profitability.
• Ensure excellent customer experience aligned with CaratLane’s service philosophy.
• Monitor conversion rates, average bill values, footfalls, and repeat customer metrics.
• Resolve customer issues and complaints with professionalism and empathy.

2. Team Management

• Lead, coach, and motivate the store team to perform at their best.
• Conduct regular training and development sessions on products, systems, and customer engagement.
• Plan team rosters, manage attendance, and ensure discipline and productivity.

3. Operations & Inventory

• Ensure smooth day-to-day operations including opening/closing procedures.
• Maintain accurate inventory levels; manage stock inward/outward with minimal shrinkage.
• Coordinate with HO for replenishments, transfers, and customer orders.

4. Visual Merchandising & Store Ambience

• Maintain store cleanliness, aesthetics, and adherence to visual merchandising guidelines.
• Plan in-store displays and product arrangements to optimize appeal and engagement.

5. Reporting & Analysis

• Prepare daily/weekly/monthly sales reports and share insights with leadership.
• Track KPIs and take corrective actions to improve store performance.

Key Requirements:

• Education: Graduate in any discipline (preferred: MBA/PG in Retail/Marketing)
• Experience: 3–6 years in retail, with at least 1–2 years in a supervisory/store manager role (jewelry/fashion/luxury retail preferred)
• Skills:
• Strong interpersonal and communication skills
• Leadership and people management
• Customer-centric mindset
• Operational efficiency and attention to detail
• Knowledge of POS systems and retail tech tools

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Expected Start Date: 06/10/2025