Store Manager - Pune & Nagpur

Job Title: Experience Manager SolarSquare Experience Centre

Location: Pune / Nagpur Salary: Competitive as per market standards

About the Role: As an Experience Manager at SolarSquare, you will be responsible for managing store operations, driving sales, and ensuring an exceptional customer experience. You will lead a team of Experience Leads, oversee facility management, coordinate in-store and kiosk operations, and handle escalations. Your role is crucial in driving store targets, optimizing lead conversions, and providing valuable insights to the central team.

Key Responsibilities:

Store Management & Operations

• Oversee daily store operations, ensuring a smooth and premium customer experience.
• Manage store facilities, including security, cleanliness, and maintenance.
• Ensure seamless coordination of kiosks, BTL activities, and in-store events.
• Maintain a high-energy, customer-first environment at the store.

Team Leadership & Training

• Lead, train, and mentor the Experience Leads to enhance customer engagement.
• Conduct regular performance reviews, sales meetings, and skill development sessions.
• Drive a target-oriented approach and motivate the team to achieve sales goals.

Customer Experience & Lead Conversion

• Monitor and optimize the lead conversion funnel, ensuring high engagement and conversion rates.
• Analyze store traffic, customer demographics, and buying behavior to enhance strategy.
• Support Experience Leads in closing deals and managing escalations.
• Ensure smooth coordination of Design Evaluation Visits (DEV) with the operations team.

Sales Performance & Target Achievement

• Drive store sales, monitor performance metrics, and implement improvement strategies.
• Track and analyze store conversions, footfall, and revenue generation.
• Identify and implement new initiatives to improve lead-to-sale conversion rates.

Expansion & Strategic Insights

• Scout locations for new stores based on foot traffic and audience insights.
• Provide detailed reports on store performance, customer insights, and conversion data.
• Coordinate with the central team to provide feedback on sales performance and operational challenges.

Requirements:

• 5+ years of experience in retail sales and store management, preferably in solar, real estate, financial products, or high-value consumer goods.
• Strong leadership skills with experience in team management and training.
• Proven ability to drive sales, handle escalations, and optimize store performance.
• Experience in CRM tools, sales funnel tracking, and data-driven decision-making.
• Excellent communication, negotiation, and problem-solving skills.
• Passion for renewable energy and sustainability is a plus.