Store Manager – Smart Bazaar Pollachi

Position:

Location:

Department:

Reporting To:

Job Purpose

Key Responsibilities

• Sales & Business Management:
• Achieve monthly and annual sales, margin, and profitability targets.
• Implement promotional campaigns and ensure effective merchandising.
• Analyze sales reports and customer trends to maximize revenue.
• Operations & Store Management:
• Ensure smooth functioning of all store operations, including cash management, stock handling, and store housekeeping.
• Monitor and maintain compliance with company policies, SOPs, and regulatory guidelines.
• Ensure proper inventory management, including stock audits, shrinkage control, and timely replenishment.
• Customer Service:
• Maintain high standards of customer service and ensure prompt resolution of customer complaints.
• Train and coach staff to deliver excellent customer experience.
• Team Management & Leadership:
• Recruit, train, and develop store staff, ensuring optimum staffing levels.
• Conduct regular performance reviews and implement staff development plans.
• Motivate the team to achieve sales and operational targets.
• Reporting & Administration:
• Prepare and submit daily, weekly, and monthly reports on sales, inventory, and staff performance.
• Monitor KPIs and take corrective actions where required.
  

Qualifications & Experience

• Graduate in any discipline; MBA/PGDM in Retail Management is a plus.
• Minimum 35 years of experience in retail management, preferably in a hypermarket or supermarket environment.
  

Skills & Competencies

• Strong leadership and people management skills.
• Excellent customer service orientation.
• Analytical and problem-solving abilities.
• Good communication and interpersonal skills.
• Knowledge of retail operations, merchandising, and inventory management.
  

Gokulnath.k@ril.com