Store Manager

Key Responsibilities:

• Store Operations & Sales

• Oversee day-to-day store operations, including opening, closing, cash handling, and inventory management.
  
• Achieve monthly and annual sales targets by driving sales initiatives.
  
• Maintain visual merchandising and ensure the store reflects brand standards.
  

• Customer Experience

• Provide personalized customer service, ensuring a luxury buying experience.
  
• Handle customer queries, complaints, and after-sales support professionally.
  
• Build strong client relationships and encourage repeat business through customer loyalty programs.
  

• Team Management

• Recruit, train, and supervise sales associates and support staff.
  
• Motivate and coach team members to achieve individual and team goals.
  
• Conduct regular performance reviews and provide constructive feedback.
  

• Inventory & Compliance

• Monitor stock levels, conduct audits, and coordinate with suppliers for replenishment.
  
• Ensure compliance with company policies, security standards, and regulatory guidelines (e.g., hallmarking, billing transparency).
  
• Maintain accurate documentation for gold, diamond, and gemstone transactions.
  

• Marketing & Community Engagement

• Collaborate with the marketing team for in-store promotions, events, and campaigns.
  
• Develop local strategies to attract new customers and retain existing ones.
  
• Represent the brand at exhibitions, fairs, and community events when required.

Qualifications & Skills:

• Bachelors degree.
  
• 5 - 10 years of experience in retail management; jewelry or luxury retail experience is an advantage.
  
• Strong leadership and people management skills.
  
• Excellent communication, interpersonal, and problem-solving abilities.
  
• Knowledge of jewelry products, trends, and certifications (gold, diamonds, gemstones).
  
• Proficiency in POS systems, inventory software, and MS Office.
  
• High level of integrity, trustworthiness, and customer orientation.