Prayaan Jewel Mart

Key Responsibilities: Store Operations & Sales Oversee day-to-day store operations, including opening, closing, cash handling, and inventory management. Achieve monthly and annual sales targets by driving sales initiatives. Maintain visual merchandising and ensure the store reflects brand standards. Customer Experience Provide personalized customer service, ensuring a luxury buying experience. Handle customer queries, complaints, and after-sales support professionally. Build strong client relationships and encourage repeat business through customer loyalty programs. Team Management Recruit, train, and supervise sales associates and support staff. Motivate and coach team members to achieve individual and team goals. Conduct regular performance reviews and provide constructive feedback. Inventory & Compliance Monitor stock levels, conduct audits, and coordinate with suppliers for replenishment. Ensure compliance with company policies, security standards, and regulatory guidelines (e.g., hallmarking, billing transparency). Maintain accurate documentation for gold, diamond, and gemstone transactions. Marketing & Community Engagement Collaborate with the marketing team for in-store promotions, events, and campaigns. Develop local strategies to attract new customers and retain existing ones. Represent the brand at exhibitions, fairs, and community events when required. Qualifications & Skills: Bachelors degree. 5 - 10 years of experience in retail management; jewelry or luxury retail experience is an advantage. Strong leadership and people management skills. Excellent communication, interpersonal, and problem-solving abilities. Knowledge of jewelry products, trends, and certifications (gold, diamonds, gemstones). Proficiency in POS systems, inventory software, and MS Office. High level of integrity, trustworthiness, and customer orientation.