Store Manager

Job Description

POSITION TITLE: Store Manger DEPARTMENT Sales & Operations Experience 5 Years to 12 Years LOCATION Borivali - Mumbai KEY RESPONSIBILITIES Administering complete retail store operations including Business Development, Merchandising, Customer Support and Team Management for achievement of top & bottom-line targets. Team Management Currently handling team of 5 people Carrying out various BTL activities for increasing footfall and business. Ensures that the team is trained on product and selling skills. Setting targets for each sales staff and ensure achievement of the same. Ensures that the team handles customers with desired level of efficiency. Motivates the team for positive energy and target achievement. Ensure team bonding and owner ship. Enables continuous reviews and feedback sessions. Preparing daily workloads for staff and coordinating for the daily allocation of work. Supervising and developing team rewards and recognition programmers. Schedule staff working hours and employee holidays. Creating and introducing in store customer awareness and feedback forms with most useful results. Maintaining the team roster and ensuring that entire frontline staff has low absenteeism, and is properly groomed at all times. Visual Merchandising Ensures that the merchandize is neatly stocked. Guide the sales staff in terms of product displays, product highlight areas positioning posters, layout plans etc. Managing and developing monthly counter requirements Customer Relationship Management • Provide information about the schemes and offers to the staff and solving problems which the staff is not able to handle. • Building and maintaining healthy business relations with clients mapping their requirements and providing them best solutions • Ensuring maximum customer satisfaction by providing pre/post technical assistance and achieving delivery and quality norms • Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities. • Handling and swiftly resolving customer complaints in a professional and effective manner. Others • Responsible for opening and closing the store on daily basis. • Responsible for reconciliation of all financial transactions at the end of each day. • Responsible for inventory control including the facilities of monthly stock takes, ensuring that errors are accounted for and corrective action are set in place to prevent it in the future. Role & responsibilities