Job
Description
Company Name: Shagun Creation Address: 3/2491, Salabatpura Main Road, Surat Office Timing: 9:45 AM to 9:30 PM The Store Manager will be responsible for overseeing the overall operations of the retail store including sales performance, staff management, customer service excellence, store merchandising, inventory control, and ensuring that Shagun Creation's brand standards are maintained to deliver an exceptional shopping experience. Key Responsibilities: Sales Management Achieve monthly and quarterly sales targets (offline + loyalty customers). Monitor daily sales performance and suggest immediate corrective actions if needed. Train staff on cross-selling, upselling, and delivering premium customer experiences. Customer Experience Implement greeting SOPs and ensure every customer feels welcomed and guided properly. Handle customer complaints, billing escalations, or refund queries professionally. Monitor WhatsApp/Instagram leads if applicable and convert inquiries into store visits. Team Management Daily staff briefing before store opening (targets, focus points). Roster planning (shift timings, weekly offs, leaves). Conduct weekly performance reviews and monthly feedback meetings. Train new joiners on store SOPs, soft skills, grooming, and sales scripts. Store Operations Ensure store ambiance is clean, organized, and visually appealing. Oversee trial room operations and maintenance. Monitor POS system usage, daily closing of sales reports, and cash/card reconciliations. Maintain daily footfall and billing data reporting to management. Inventory Management Check daily stock inward and outward entries. Manage stock replenishment of fast-moving items. Coordinate monthly physical stock audits. Raise alerts for dead stock or fast-selling item shortages. Marketing Support Coordinate in-store festive promotions, influencer visits, and loyalty programs. Implement visual merchandising guidelines and monthly display themes. Required Skills and Qualities: Strong leadership and people management skills. Customer-centric attitude with a problem-solving approach. High level of energy, motivation, and ownership. Excellent communication skills (Hindi, Gujarati, Basic English). Good understanding of sales metrics (conversion rate, average bill value). Familiarity with POS systems and basic Excel reporting. Experience in a bridal wear store is essential for this position. Qualifications & Experience: Bachelor's Degree (preferred in Business Administration, Retail Management, or similar). 3–5 years’ experience as an Assistant Manager/Manager in retail (apparel, ethnic wear preferred). Prior experience managing a team of 6–12 sales executives. Salary Range: 30,000 to 40,000 per month (fixed) + Sales Incentives (based on performance)
