Store Manager

Job Description

Job Description-Store Manager Job Title: Store Manager Reports Into: Area/City Manager Team Size: 4-8 depending on the store size and business volume Job Purpose:- · To ensure the smooth running of the day-to-day Store Operations · Chalk out or improve operational systems, processes and best practises that guarantee organisational well-being · Monitor the key KPIs of the Store and contribute towards the organization objectives Main Accountabilities:- Business Management · To ensure L2L growth for the store · To calculate, manage and monitor the KPIs (ASP, ABP, ABV, Conversion and other as specified from time to time) and use the insights for the growth of the store · To ensure profitability for the store by effective cost management Customer Service · To be and train the team to · be prompt to attend Customers · identify the Customer’s choice and needs · Advise / Recommend Customers best offerings People Management · To hire right fit for the store · To impart training to the new joiners and conduct skill/product trainings for the store employees · Keep the employees motivated through seamless formal communication and engagement · Monitor the productivity and give direct and constructive feedback to the employees Store Administration & Inter-department relations · Responsible for ensuring the repairs and maintenance of the store · Deal with internal / external vendors for · Reporting repair & maintenance requirements with the respective department · Share Store Visual Merchandizing Requirement with the respective department · Share expense statement and vendor payments with the respective department · Share manpower requirement, insight on people and attrition information and insights with the respective department Knowledge, Skill and Experience:- · Education: Graduation Must, Post Graduate preferred · Age: 23-32 years · Industry Experience: 2 - 7 years · Experience in the similar role - Min. 2 year with a store of equivalent turnover · Should have preferably managed EBO Stores or a flagship store of an international fashion brand Soft Skills:- Business Acumen:- Must be able to relate to business numbers, should have comprehensive understanding of the drivers of growth, profitability, and cash flow. Customer Service:- Anticipates and meets the needs of both internal and external customers in defined time, delivers high-quality products and services, committed to continuous improvement. Negotiation/Influence: - Sell own ideas and agenda (based on logic / data) by linking them to the needs and goals of others, Anticipate responses of others when choosing the approach to take Persuasion: - Remain professional in difficult situations; demonstrate empathy to understand the feelings and actions of others; and give difficult messages in a way that limits misunderstanding and promotes acceptance