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Store Manager

ACME SERVICES PRIVATE LIMITED

4 - 5 years

3 - 7 Lacs

mumbai

Posted:11 hours ago| Platform:

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Skills Required

visual merchandising customer service store operations sales store management customer complaints shrinkage control warehouse merchandising cashier activities retail stock audit vm scm inventory management shrinkage customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Store Operations & Business Management

Own the overall store performance, including revenue, footfall conversion, and profitability.
Implement and maintain brand-standard operating procedures for inventory, cashiering, visual merchandising, and customer service.
Ensure execution of VM guidelines and seasonal floor sets to maintain brand identity.
Manage third-party vendors such as housekeeping, security, and maintenance.

People Management & Development

Lead, train, and motivate a team of store staff, ensuring clear targets and high engagement.
Schedule shifts and manage attendance, ensuring optimum staff coverage across the week.
Conduct regular team huddles, feedback sessions, and performance reviews to drive accountability and growth.
Uphold a culture of collaboration, respect, and enthusiasm in line with Converses values.

Customer Experience

Ensure exceptional service standards through team coaching and real-time intervention.
Resolve customer complaints and feedback with prompt and empathetic communication.
Continuously train the team on product knowledge, upselling, and styling techniques.

Sales Performance & Reporting

Monitor daily, weekly, and monthly sales targets and take immediate action on underperformance.
Track and improve key KPIs: UPT, ATV, conversion %, footfall, and shrinkage.
Share regular performance and market feedback with retail and merchandising teams.
Ensure timely and accurate reporting on sales, footfalls, and stock metrics.

Inventory Management

Ensure optimal stock levels and effective stock rotation.
Conduct regular stock audits, shrinkage control, and damage/return reporting.
Coordinate with SCM and warehouse for timely replenishments and inwarding.

Marketing & Events

Collaborate with the marketing team to execute in-store activations, new launches, and seasonal campaigns.
Engage the community through local events, loyalty programs, and partnerships aligned with Converses identity.

Key Competencies:

Store revenue and achievement vs AOP
Conversion rate and footfall growth
Shrinkage control
Staff retention and engagement levels
Customer satisfaction (NPS / feedback)
Adherence to VM and operational standards
Inventory health and timely inwarding

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