Store Incharge

Job Description

Roles & Responsibilities: Responsibilities and essential job functions include but are not limited to the following - ● Completes store operational requirements by scheduling and assigning staff; following up on work results. ● Identifies current and future customer requirements by establishing rapport with customers and other staff who are in a position to understand service requirements. ● Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep the store operating to standard and sets a positive example for the shift team. ● Exhibits a willingness and desire to share coffee knowledge and stories with others. ● Displays a ‘customer first’ attitude by training and holding staff accountable for delivering exceptional customer service. ● Solicits feedback from the customers ● Supervisory Responsibilities: ➔ Interviewing & training partners, planning, assigning and directing work ➔ Regular interaction/ review with the team ➔ Encourage team to take independent decisions ➔ Conduct goal setting ➔ Developing strategic and operational plans for the work group, managing execution and measuring results ➔ Review performance to achieve organizational goals ➔ Gather & evaluate employees performance ➔ Appraising performance ➔ Addressing complaints and resolving problems. ➔ Coaching, counselling, and disciplining ➔ Ensures staff adhere to legal and operational compliance requirements ● Drives coffee conversations within the team and creates a culture of coffee appreciation. ● Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. ● Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to banks. ● Ensures availability of merchandise and services by maintaining inventories. ● Maintains the stability and reputation of the store by complying with legal requirements. ● Analyses sales figures and forecasting future sales volumes to maximise profits. ● Manages and motivates the team to increase sales and ensure efficiency. ● Manages stock levels and makes key decisions about stock control. ● Ensures standards for quality, customer service and health and safety are met ● Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/ alternatives before committing to a course of action. ● Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. ● Conducts regular store meetings. ● Accountable to improve and increase store performance for the growth of the organisation.