Roles & Responsibilities: Responsibilities and essential job functions include but are not limited to the following - ● Completes store operational requirements by scheduling and assigning staff; following up on work results. ● Identifies current and future customer requirements by establishing rapport with customers and other staff who are in a position to understand service requirements. ● Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep the store operating to standard and sets a positive example for the shift team. ● Exhibits a willingness and desire to share coffee knowledge and stories with others. ● Displays a ‘customer first’ attitude by training and holding staff accountable for delivering exceptional customer service. ● Solicits feedback from the customers ● Supervisory Responsibilities: ➔ Interviewing & training partners, planning, assigning and directing work ➔ Regular interaction/ review with the team ➔ Encourage team to take independent decisions ➔ Conduct goal setting ➔ Developing strategic and operational plans for the work group, managing execution and measuring results ➔ Review performance to achieve organizational goals ➔ Gather & evaluate employees performance ➔ Appraising performance ➔ Addressing complaints and resolving problems. ➔ Coaching, counselling, and disciplining ➔ Ensures staff adhere to legal and operational compliance requirements ● Drives coffee conversations within the team and creates a culture of coffee appreciation. ● Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. ● Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to banks. ● Ensures availability of merchandise and services by maintaining inventories. ● Maintains the stability and reputation of the store by complying with legal requirements. ● Analyses sales figures and forecasting future sales volumes to maximise profits. ● Manages and motivates the team to increase sales and ensure efficiency. ● Manages stock levels and makes key decisions about stock control. ● Ensures standards for quality, customer service and health and safety are met ● Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/ alternatives before committing to a course of action. ● Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. ● Conducts regular store meetings. ● Accountable to improve and increase store performance for the growth of the organisation.

Supervise and guide Junior Baristas during shifts. Conduct basic training for new baristas on processes and customer interaction. Ensure compliance with quality control standards for products and service. Monitor stock levels and report shortages to supervisors. Troubleshoot minor equipment issues to minimize downtime.

Ensure compliance with quality control standards for products and services. Monitor stock levels and report shortages to supervisors. Troubleshoot minor equipment issues to minimize downtime and prevent disruptions.

Ensure compliance with quality control standards for products and services. Monitor stock levels and report shortages to supervisors. Troubleshoot minor equipment issues to minimize downtime and prevent disruptions.

Ensure compliance with quality control standards for products and services. Monitor stock levels and report shortages to supervisors. Troubleshoot minor equipment issues to minimize downtime and prevent disruptions.

Ensure compliance with quality control standards for products and services. Monitor stock levels and report shortages to supervisors. Troubleshoot minor equipment issues to minimize downtime and prevent disruptions.