Roles & Responsibilities: Responsibilities and essential job functions include but are not limited to the following - ● Completes store operational requirements by scheduling and assigning staff; following up on work results. ● Identifies current and future customer requirements by establishing rapport with customers and other staff who are in a position to understand service requirements. ● Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep the store operating to standard and sets a positive example for the shift team. ● Exhibits a willingness and desire to share coffee knowledge and stories with others. ● Displays a ‘customer first’ attitude by training and holding staff accountable for delivering exceptional customer service. ● Solicits feedback from the customers ● Supervisory Responsibilities: ➔ Interviewing & training partners, planning, assigning and directing work ➔ Regular interaction/ review with the team ➔ Encourage team to take independent decisions ➔ Conduct goal setting ➔ Developing strategic and operational plans for the work group, managing execution and measuring results ➔ Review performance to achieve organizational goals ➔ Gather & evaluate employees performance ➔ Appraising performance ➔ Addressing complaints and resolving problems. ➔ Coaching, counselling, and disciplining ➔ Ensures staff adhere to legal and operational compliance requirements ● Drives coffee conversations within the team and creates a culture of coffee appreciation. ● Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. ● Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to banks. ● Ensures availability of merchandise and services by maintaining inventories. ● Maintains the stability and reputation of the store by complying with legal requirements. ● Analyses sales figures and forecasting future sales volumes to maximise profits. ● Manages and motivates the team to increase sales and ensure efficiency. ● Manages stock levels and makes key decisions about stock control. ● Ensures standards for quality, customer service and health and safety are met ● Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/ alternatives before committing to a course of action. ● Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. ● Conducts regular store meetings. ● Accountable to improve and increase store performance for the growth of the organisation.
Supervise and guide Junior Baristas during shifts. Conduct basic training for new baristas on processes and customer interaction. Ensure compliance with quality control standards for products and service. Monitor stock levels and report shortages to supervisors. Troubleshoot minor equipment issues to minimize downtime.
Ensure compliance with quality control standards for products and services. Monitor stock levels and report shortages to supervisors. Troubleshoot minor equipment issues to minimize downtime and prevent disruptions.
Ensure compliance with quality control standards for products and services. Monitor stock levels and report shortages to supervisors. Troubleshoot minor equipment issues to minimize downtime and prevent disruptions.
Ensure compliance with quality control standards for products and services. Monitor stock levels and report shortages to supervisors. Troubleshoot minor equipment issues to minimize downtime and prevent disruptions.
Ensure compliance with quality control standards for products and services. Monitor stock levels and report shortages to supervisors. Troubleshoot minor equipment issues to minimize downtime and prevent disruptions.
Ensure compliance with quality control standards for products and services. Monitor stock levels and report shortages to supervisors. Troubleshoot minor equipment issues to minimize downtime and prevent disruptions.
Roles & Responsibilities: Responsibilities and essential job functions include but are not limited to the following - ● Completes store operational requirements by scheduling and assigning staff; following up on work results. ● Identifies current and future customer requirements by establishing rapport with customers and other staff who are in a position to understand service requirements. ● Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep the store operating to standard and sets a positive example for the shift team. ● Exhibits a willingness and desire to share coffee knowledge and stories with others. ● Displays a ‘customer first’ attitude by training and holding staff accountable for delivering exceptional customer service. ● Solicits feedback from the customers ● Supervisory Responsibilities: ➔ Interviewing & training partners, planning, assigning and directing work ➔ Regular interaction/ review with the team ➔ Encourage team to take independent decisions ➔ Conduct goal setting ➔ Developing strategic and operational plans for the work group, managing execution and measuring results ➔ Review performance to achieve organizational goals ➔ Gather & evaluate employees performance ➔ Appraising performance ➔ Addressing complaints and resolving problems. ➔ Coaching, counselling, and disciplining ➔ Ensures staff adhere to legal and operational compliance requirements ● Drives coffee conversations within the team and creates a culture of coffee appreciation. ● Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. ● Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to banks. ● Ensures availability of merchandise and services by maintaining inventories. ● Maintains the stability and reputation of the store by complying with legal requirements. ● Analyses sales figures and forecasting future sales volumes to maximise profits. ● Manages and motivates the team to increase sales and ensure efficiency. ● Manages stock levels and makes key decisions about stock control. ● Ensures standards for quality, customer service and health and safety are met ● Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/ alternatives before committing to a course of action. ● Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. ● Conducts regular store meetings. ● Accountable to improve and increase store performance for the growth of the organisation.
Prior industrial training / culinary internship is required; Training in Culinary is required. Requirements: Full-time role Speaks English Ability to communicate effectively and empathetically Team player 6-day work week Should be able to prepare savoury food items, including savoury sauces, creams, and fillings. Should have basic cutting, chopping, and mixing skills. Should be able to prepare food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards. Maintain cleanliness and comply with food sanitation requirements by properly handling food and ensuring it is stored correctly.
Competencies: Achieving Results Helping Others Succeed Living Our Mission And Values Winning With Integrity Making Every Customer Feel Special Working Together Roles & Responsibilities: Responsibilities and essential job functions include but are not limited to the following: Oversees operational requirements across multiple stores by scheduling and guiding store managers; ensures alignment with company goals and objectives. Identifies current and future customer needs across all stores by engaging with store managers, staff, and customers to understand service requirements. Maintains and models a calm and solutions-oriented demeanor during challenging situations or high-pressure periods; supports store managers in maintaining operational excellence during such times. Fosters a culture of knowledge sharing by mentoring store managers to develop their coffee expertise and customer engagement skills. Ensures stores maintain a ‘customer first’ approach by training and supporting store managers to uphold exceptional customer service standards. Actively seeks feedback from customers, store teams, and other stakeholders to continuously improve operations and service quality. Supervisory Responsibilities: Empowers store managers to take independent decisions within their locations, fostering a culture of ownership and accountability. Develops strategic and operational plans for the area, oversees execution, and measures outcomes to ensure alignment with company objectives. Reviews store performance and ensures alignment with organizational goals by conducting monthly business reviews and action planning. Resolves escalated issues, addresses inter-store conflicts, and ensures smooth collaboration between stores. Provides coaching, counseling, and guidance to store managers to enhance their leadership and operational effectiveness. Ensures all stores adhere to legal, financial, and operational compliance requirements, creating a consistent standard across locations. Operational & Financial Responsibilities: Achieves area-wide financial objectives by monitoring budgets, controlling expenditures, and identifying opportunities for revenue growth. Analyzes sales figures and market trends across all stores to forecast performance, set realistic targets, and maximize profits. Ensures efficient stock management across stores by working with store managers to optimize inventory levels and reduce waste. Monitors customer service quality and ensures health and safety standards are consistently met across all stores. Leads initiatives to improve operational efficiency, reduce costs, and increase productivity across locations. Makes informed decisions based on market trends, customer insights, and competitor activity to position the area for success. Regularly visits stores to provide hands-on support, conduct audits, and ensure adherence to brand standards. Leadership & Team Development: Inspires and motivates store managers and their teams to achieve organizational goals and deliver exceptional customer experiences. Develops training programs and growth opportunities for store managers to build a pipeline of talent within the area. Facilitates regular area-wide meetings to communicate company updates, share best practices, and align teams on priorities. Establishes a culture of collaboration and knowledge sharing among store managers to foster innovation and continuous improvement. Accountability: Responsible for driving area performance to meet and exceed organizational growth targets. Ensures customer satisfaction and loyalty by maintaining high service standards and addressing feedback promptly. Continuously evaluates and refines operational strategies to enhance efficiency and profitability across the area. Key Skills & Responsibilities: Positive attitude Leadership qualities Ability to problem solve Team player Attention to detail Customer focused
Sourcing Strategy Identify and onboard vendors (packaging, food, kitchen consumables) Ensure traceable, sustainable sourcing channels Negotiate contracts and pricing Vendor Management Build long-term vendor relationships Review vendor performance quarterly Resolve escalations promptly Inventory Planning & Purchase Management Forecast monthly procurement as per store trends Use automated reorder systems to prevent stockouts Maintain optimal stock at central kitchen & outlets Cost Control & Optimization Benchmark prices to market rates Source alternate vendors for non-core items Implement systems to minimize wastage & pilferage Quality Assurance Ensure all goods meet SOP & quality standards Reject/replace sub-par shipments in coordination with QA Systems & Documentation Keep procurement documentation up-to-date Support ERP/POS workflow digitization Sustainability & Compliance Promote ethical sourcing (organic, local-first) Align with FSSAI, legal, and audit norms Ensure supplier regulatory compliance Cross-Functional Support Liaise with Finance on budgeting/invoices Coordinate with Operations & Kitchen Assist Marketing/Product teams on special sourcing Reporting Submit weekly PO/delivery/timeline reports Share monthly vendor audits and procurement summaries Report supply disruptions or incidents New Store Planning Support Coordinate with Projects/Ops for new openings Source and deliver fixtures, equipment, and initial stock
Drive store profitability by achieving operational KPIs (e.g., sales, cost control, customer satisfaction). Ensure adherence to operational SOPs, brand standards, and compliance requirements. Conduct periodic performance reviews and provide constructive feedback to team members. Lead initiatives for improving workflow, service quality, and team morale. Analyze financial and operational data to optimize store performance.
Roles & Responsibilities: Responsibilities and essential job functions include but are not limited to the following - ● Builds a rapport with customers and other staff to identify future requirements. ● Manages the store during high volumes and micro-managing the barista team. ● Conducts the new staff training by encouraging and coaching them when needed. ● Delivers exceptional customer service to all customers by acting with a “customer comes first” attitude.
Drive store profitability by achieving operational KPIs (e.g., sales, cost control, customer satisfaction). Ensure adherence to operational SOPs, brand standards, and compliance requirements. Conduct periodic performance reviews and provide constructive feedback to team members. Lead initiatives for improving workflow, service quality, and team morale. Analyze financial and operational data to optimize store performance.
KRAs: Execute beverage and food preparation as per standardized recipes. Maintain cleanliness of the workstation, equipment, and customer seating areas. Replenish stock, including ingredients and disposable items, during and after shifts. Engage with customers to enhance the service experience. Adhere to health, safety, and sanitation standards.
Roles & Responsibilities: Responsibilities and essential job functions include but are not limited to the following - ● Builds a rapport with customers and other staff to identify future requirements. ● Manages the store during high volumes and micro-managing the barista team. ● Conducts the new staff training by encouraging and coaching them when needed. ● Delivers exceptional customer service to all customers by acting with a “customer comes first” attitude. ● Follows and enforces the HumbleBe
Roles & Responsibilities: Responsibilities and essential job functions include but are not limited to the following - ● Prepare and serve a variety of hot and cold beverages, including coffee, espresso, tea, smoothies and mocktails according to company recipes and standards. ● Prepare and serve a variety of food and desserts, including sandwiches, viennoiserie, savories and bakes according to company recipes and standards. ● Operate espresso machines, grinders, blenders, high speed over and other equipment safely and efficiently. ● Ensure the quality and consistency of beverages and food by following proper preparation techniques and recipes. ● Maintain a clean and organized workspace, including cleaning equipment, utensils, and serving areas regularly. ● Welcomes and greets every customer. ● Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. ● Responds to customer needs and says thank you to every customer. ● Follow all safety, sanitation, and hygiene procedures to ensure a safe and clean environment for customers and employees. ● Assist with opening and closing duties, including preparing ingredients, restocking supplies, and cleaning equipment and facilities. ● Act with integrity, honesty and knowledge that promote the culture, values, and mission of HumbleBean Hospitality.
Roles & Responsibilities: Responsibilities and essential job functions include but are not limited to the following - ● Prepare and serve a variety of hot and cold beverages, including coffee, espresso, tea, smoothies and mocktails according to company recipes and standards. ● Prepare and serve a variety of food and desserts, including sandwiches, viennoiserie, savories and bakes according to company recipes and standards. ● Operate espresso machines, grinders, blenders, high speed over and other equipment safely and efficiently. ● Ensure the quality and consistency of beverages and food by following proper preparation techniques and recipes. ● Maintain a clean and organized workspace, including cleaning equipment, utensils, and serving areas regularly. ● Welcomes and greets every customer. ● Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. ● Responds to customer needs and says thank you to every customer. ● Follow all safety, sanitation, and hygiene procedures to ensure a safe and clean environment for customers and employees. ● Assist with opening and closing duties, including preparing ingredients, restocking supplies, and cleaning equipment and facilities. ● Act with integrity, honesty and knowledge that promote the culture, values, and mission of HumbleBean Hospitality.