Steward

We are looking for a courteous and service-oriented Steward to join our resort restaurant team. The ideal candidate will ensure guests have a pleasant and memorable dining experience by delivering prompt, attentive, and friendly service. You will play a key role in creating a warm atmosphere that reflects the hospitality and standards of Masagram Country Resort.

Key Responsibilities:

• Greet guests politely and present menus.
• Take accurate food and beverage orders and relay them to the kitchen/bar.
• Serve food and beverages efficiently, ensuring quality and presentation standards.
• Check in with guests during meals to ensure satisfaction.
• Handle billing and payment procedures using POS systems.
• Maintain cleanliness and hygiene of tables, service areas, and utensils.
• Refill water, condiments, and attend to guest needs promptly.
• Coordinate with kitchen and service staff to ensure smooth operations.
• Handle guest complaints or concerns professionally and report to the supervisor when necessary.
• Follow all food safety and hygiene protocols.

Qualifications and Skills:

• Minimum 6 months to 1 year of experience as a waiter/waitress or F&B service staff.
• Knowledge of menu items, ingredients, and dietary information.
• Good communication skills in English and local language.
• Positive attitude, teamwork spirit, and customer-focused approach.
• Well-groomed and presentable.
• Ability to multitask and work in a fast-paced resort environment.
• Flexibility to work shifts, weekends, and holidays.

Job Type: Full-time

Pay: From ₹8,500.00 per month

Benefits:

• Flexible schedule
• Food provided
• Leave encashment
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Burdwan, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• Do you know IDS system to take orders and print bills?

Experience:

• Guest services: 1 year (Required)

Language:

• English or Hindi (Preferred)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)
• Day Shift (Required)

Work Location: In person