Job
Description
The Front Office Executive serves as the face of Masagram Country Resort, ensuring each guest receives a warm welcome and exceptional service throughout their stay. The role involves handling check-ins, check-outs, reservations, guest queries, and coordination with internal departments to deliver a seamless guest experience. Key Responsibilities: Guest Handling & Reception Greet guests warmly and professionally upon arrival. Manage smooth check-in and check-out processes. Verify guest information, process payments, and issue invoices. Reservations & Communication Handle room bookings via phone, email, and online channels. Respond promptly to guest inquiries, concerns, and special requests. Communicate guest preferences and requirements to relevant departments. Administrative & System Tasks Maintain accurate guest records and daily reports. Operate POS and property management system (PMS) for billing and room assignments. Ensure proper documentation of guest IDs and financial transactions. Guest Relations & Upselling Promote resort amenities, dining options, and local experiences. Handle guest complaints or issues with empathy and prompt resolution. Encourage guest feedback to improve service quality. Team & Operational Coordination Collaborate with housekeeping, kitchen, and operations for guest readiness. Maintain cleanliness and presentation of the reception and lobby area. Follow standard operating procedures and resort service policies. Key Skills & Qualifications: Bachelor’s degree/diploma in Hotel Management or related field (preferred). 1–3 years of front office/hospitality experience in a resort or hotel. Experience using IDS PMS will be an added advantage. Proficient in MS Office and basic administrative tools. Excellent communication skills in English, Hindi, and Bengali (preferred). Pleasant personality, problem-solving attitude, and customer-first approach. Work Conditions: Willingness to work on rotational shifts, weekends, and holidays. Role involves direct guest interaction, system handling, and multi-department coordination. Grooming standards and professional demeanor must be maintained at all times. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 16/06/2025
