We are looking for a courteous and service-oriented Waiter/Waitress to join our resort restaurant team. The ideal candidate will ensure guests have a pleasant and memorable dining experience by delivering prompt, attentive, and friendly service. You will play a key role in creating a warm atmosphere that reflects the hospitality and standards of Masagram Country Resort. Job Types: Full-time, Fresher, Internship Contract length: 11 months Pay: ₹9,000.00 - ₹12,000.00 per month Benefits: Food provided Leave encashment Ability to commute/relocate: Burdwan, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Shift availability: Overnight Shift (Required) Night Shift (Required) Day Shift (Required) Work Location: In person
We are looking for a courteous and service-oriented Waiter/Waitress to join our resort restaurant team. The ideal candidate will ensure guests have a pleasant and memorable dining experience by delivering prompt, attentive, and friendly service. You will play a key role in creating a warm atmosphere that reflects the hospitality and standards of Masagram Country Resort. Job Types: Full-time, Fresher, Internship Contract length: 11 months Pay: ₹9,000.00 - ₹12,000.00 per month Benefits: Food provided Leave encashment Ability to commute/relocate: Burdwan, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Shift availability: Overnight Shift (Required) Night Shift (Required) Day Shift (Required) Work Location: In person
The Front Office Executive serves as the face of Masagram Country Resort, ensuring each guest receives a warm welcome and exceptional service throughout their stay. The role involves handling check-ins, check-outs, reservations, guest queries, and coordination with internal departments to deliver a seamless guest experience. Key Responsibilities: Guest Handling & Reception Greet guests warmly and professionally upon arrival. Manage smooth check-in and check-out processes. Verify guest information, process payments, and issue invoices. Reservations & Communication Handle room bookings via phone, email, and online channels. Respond promptly to guest inquiries, concerns, and special requests. Communicate guest preferences and requirements to relevant departments. Administrative & System Tasks Maintain accurate guest records and daily reports. Operate POS and property management system (PMS) for billing and room assignments. Ensure proper documentation of guest IDs and financial transactions. Guest Relations & Upselling Promote resort amenities, dining options, and local experiences. Handle guest complaints or issues with empathy and prompt resolution. Encourage guest feedback to improve service quality. Team & Operational Coordination Collaborate with housekeeping, kitchen, and operations for guest readiness. Maintain cleanliness and presentation of the reception and lobby area. Follow standard operating procedures and resort service policies. Key Skills & Qualifications: Bachelor’s degree/diploma in Hotel Management or related field (preferred). 1–3 years of front office/hospitality experience in a resort or hotel. Experience using IDS PMS will be an added advantage. Proficient in MS Office and basic administrative tools. Excellent communication skills in English, Hindi, and Bengali (preferred). Pleasant personality, problem-solving attitude, and customer-first approach. Work Conditions: Willingness to work on rotational shifts, weekends, and holidays. Role involves direct guest interaction, system handling, and multi-department coordination. Grooming standards and professional demeanor must be maintained at all times. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 16/06/2025
The Front Office Executive serves as the face of Masagram Country Resort, ensuring each guest receives a warm welcome and exceptional service throughout their stay. The role involves handling check-ins, check-outs, reservations, guest queries, and coordination with internal departments to deliver a seamless guest experience. Key Responsibilities: Guest Handling & Reception Greet guests warmly and professionally upon arrival. Manage smooth check-in and check-out processes. Verify guest information, process payments, and issue invoices. Reservations & Communication Handle room bookings via phone, email, and online channels. Respond promptly to guest inquiries, concerns, and special requests. Communicate guest preferences and requirements to relevant departments. Administrative & System Tasks Maintain accurate guest records and daily reports. Operate POS and property management system (PMS) for billing and room assignments. Ensure proper documentation of guest IDs and financial transactions. Guest Relations & Upselling Promote resort amenities, dining options, and local experiences. Handle guest complaints or issues with empathy and prompt resolution. Encourage guest feedback to improve service quality. Team & Operational Coordination Collaborate with housekeeping, kitchen, and operations for guest readiness. Maintain cleanliness and presentation of the reception and lobby area. Follow standard operating procedures and resort service policies. Key Skills & Qualifications: Bachelor’s degree/diploma in Hotel Management or related field (preferred). 1–3 years of front office/hospitality experience in a resort or hotel. Experience using IDS PMS will be an added advantage. Proficient in MS Office and basic administrative tools. Excellent communication skills in English, Hindi, and Bengali (preferred). Pleasant personality, problem-solving attitude, and customer-first approach. Work Conditions: Willingness to work on rotational shifts, weekends, and holidays. Role involves direct guest interaction, system handling, and multi-department coordination. Grooming standards and professional demeanor must be maintained at all times. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 16/06/2025
We are seeking a well-groomed, courteous, and efficient Front Office Associate who is experienced in using IDS software to manage front desk operations. The role involves handling guest check-ins/check-outs, reservations, and ensuring a smooth and pleasant stay experience for our guests. The ideal candidate will have hands-on experience in hotel front office tasks and a strong service-oriented mindset. Key Responsibilities: Greet and welcome guests promptly with warmth and professionalism Perform check-in and check-out procedures using IDS PMS Manage room allocations, billing, and guest profiles accurately in the system Handle reservations, walk-ins, and inquiries via phone, email, or in-person Coordinate with housekeeping and other departments to ensure room readiness Maintain accurate guest records, IDs, and billing information Upsell resort amenities such as dining, events, or special packages Respond to guest complaints, feedback, and special requests politely and efficiently Maintain the front desk and lobby area in a presentable and organized manner Assist in night audits or daily reporting as needed Key Skills & Qualifications: Graduate or diploma in Hotel Management (preferred) 1–2 years of experience in hotel/resort front office operations Hands-on experience with IDS PMS is mandatory Basic knowledge of Microsoft Office (Excel, Word, Outlook) Strong communication skills in English, Hindi, and Bengali Pleasant personality with a guest-first attitude Ability to handle pressure, multitask, and maintain a professional demeanor Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: Barddhaman, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Language: English (Required) Shift availability: Day Shift (Preferred) Night Shift (Required) Overnight Shift (Required) Work Location: In person Application Deadline: 20/06/2025 Expected Start Date: 16/06/2025
We are looking for a courteous and service-oriented Sr. Steward to join our team. The ideal candidate will ensure guests have a pleasant and memorable dining experience by delivering prompt, attentive, and friendly service. You will play a key role in creating a warm atmosphere that reflects the hospitality and standards ofthe Resort. Key Responsibilities: Greet guests politely and present menus. Take accurate food and beverage orders and relay them to the kitchen/bar. Serve food and beverages efficiently, ensuring quality and presentation standards. Check in with guests during meals to ensure satisfaction. Handle billing and payment procedures using POS systems. Maintain cleanliness and hygiene of tables, service areas, and utensils. Refill water, condiments, and attend to guest needs promptly. Coordinate with kitchen and service staff to ensure smooth operations. Handle guest complaints or concerns professionally and report to the supervisor when necessary. Follow all food safety and hygiene protocols. Qualifications and Skills: Minimum 1 months to 4 year of experience as GSA service staff. Knowledge of menu items, ingredients, and dietary information. Good communication skills in English and local language. Positive attitude, teamwork spirit, and customer-focused approach. Well-groomed and presentable. Ability to multitask and work in a fast-paced resort environment. Flexibility to work shifts, weekends, and holidays. Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹11,000.00 - ₹14,000.00 per month Benefits: Food provided Leave encashment Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Burdwan, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Application Question(s): Do you know IDS system to take orders and print bills? Experience: Guest services: 1 year (Required) Language: English or Hindi (Required) Work Location: In person Expected Start Date: 30/06/2025
We are looking for a courteous and service-oriented Sr. Steward to join our team. The ideal candidate will ensure guests have a pleasant and memorable dining experience by delivering prompt, attentive, and friendly service. You will play a key role in creating a warm atmosphere that reflects the hospitality and standards ofthe Resort. Key Responsibilities: Greet guests politely and present menus. Take accurate food and beverage orders and relay them to the kitchen/bar. Serve food and beverages efficiently, ensuring quality and presentation standards. Check in with guests during meals to ensure satisfaction. Handle billing and payment procedures using POS systems. Maintain cleanliness and hygiene of tables, service areas, and utensils. Refill water, condiments, and attend to guest needs promptly. Coordinate with kitchen and service staff to ensure smooth operations. Handle guest complaints or concerns professionally and report to the supervisor when necessary. Follow all food safety and hygiene protocols. Qualifications and Skills: Minimum 1 months to 4 year of experience as GSA service staff. Knowledge of menu items, ingredients, and dietary information. Good communication skills in English and local language. Positive attitude, teamwork spirit, and customer-focused approach. Well-groomed and presentable. Ability to multitask and work in a fast-paced resort environment. Flexibility to work shifts, weekends, and holidays. Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹11,000.00 - ₹14,000.00 per month Benefits: Food provided Leave encashment Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Burdwan, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Application Question(s): Do you know IDS system to take orders and print bills? Experience: Guest services: 1 year (Required) Language: English or Hindi (Required) Work Location: In person Expected Start Date: 30/06/2025