Front Office Associate

We are seeking a well-groomed, courteous, and efficient Front Office Associate who is experienced in using IDS software to manage front desk operations. The role involves handling guest check-ins/check-outs, reservations, and ensuring a smooth and pleasant stay experience for our guests. The ideal candidate will have hands-on experience in hotel front office tasks and a strong service-oriented mindset. Key Responsibilities: Greet and welcome guests promptly with warmth and professionalism Perform check-in and check-out procedures using IDS PMS Manage room allocations, billing, and guest profiles accurately in the system Handle reservations, walk-ins, and inquiries via phone, email, or in-person Coordinate with housekeeping and other departments to ensure room readiness Maintain accurate guest records, IDs, and billing information Upsell resort amenities such as dining, events, or special packages Respond to guest complaints, feedback, and special requests politely and efficiently Maintain the front desk and lobby area in a presentable and organized manner Assist in night audits or daily reporting as needed Key Skills & Qualifications: Graduate or diploma in Hotel Management (preferred) 1–2 years of experience in hotel/resort front office operations Hands-on experience with IDS PMS is mandatory Basic knowledge of Microsoft Office (Excel, Word, Outlook) Strong communication skills in English, Hindi, and Bengali Pleasant personality with a guest-first attitude Ability to handle pressure, multitask, and maintain a professional demeanor Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: Barddhaman, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Language: English (Required) Shift availability: Day Shift (Preferred) Night Shift (Required) Overnight Shift (Required) Work Location: In person Application Deadline: 20/06/2025 Expected Start Date: 16/06/2025