Staff Technical Support Engineer- SAP

Job Description

What You’ll Do ● Customer Communication o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed ● Troubleshooting Skills o Troubleshooting of customer reported incidents and system alerts in the areas of Application Access Governance domain expertise o Identify, debug and troubleshoot break fix issues for quick resolution o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents o Respond and resolve issues within agreed service levels ● Collaboration & Knowledge Sharing o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures o Mentor and train other team members with tech solutions WHAT YOU BRING ● 7-10 years hands-on experience in managing SAP Security Roles, SAP Role Management & Maintenance or Oracle ERP or any ERP Products ● Extensive hands-on experience in debugging issues with ERP products ● Understanding of Segregation of Duties ● Working with internal auditors on providing Security SOX Support. ● Experience in the SAP GRC Access Control module ● Understanding of Segregation of Duties (SoD) concepts ● Knowledge of transportation concepts in SAP ● Experience with at least one full SAP, Oracle or third-party governance systems GRC implementation End Point exposure/knowledge: ● Knowledge of users and access tables in the SAP security model or Oracle Security Model ● Exposure to managing the audit data in SAP or Oracle ● Exposure to GRC implementation with SAP, Oracle or third-party governance systems ● Develop and maintain documentation for SAP Role Management best practices. ● Excellent understanding of Segregation of Duties, SOD Rulesets, Risks and Mitigating Controls ● Management and Maintenance of SOD Rulesets will be an added advantage ● Developing security role administration processes ● Designing roles for business and basis users ● Working with internal audit resources ● Ensuring compliance with security policies and control sets ● Performing research to develop expertise in SAP GRC, Oracle or third-party governance systems security functionality ● Leading the development of SAP GRC, Oracle or third-party governance projects Preferred qualifications ● Bachelor's degree in information systems, computer science, business administration, or a related field ● SAP Certification in GRC modules a plus Show more Show less